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Castle Buick GMC of North Riverside

North Riverside, IL

4.0
798 Reviews
Castle Buick GMC has proudly served the Chicagoland area for over 30 years. Since opening in 1980, we have been the Midwest’s premier Buick GMC destination. We take pride in being a locally-owned and trusted member of the NORTH RIVERSIDE community in Illinois. For many years, NORTH RIVERSIDE, Cicero, Berwyn, Brookfield, Lyons, Oak Park, Maywood, River Forest, Elmwood, Chicago, and surrounding neighbors have visited us for a trustworthy and attentive car buying experience. We want you to experience The Castle Difference today and see for yourself why others choose Castle Buick GMC as their go-to Buick-GMC dealership for Buick lease deals and GMC financing offers!
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7400 West Cermak Road

North Riverside, IL

60546

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Showing 798 reviews

November 23, 2014

was in and out- VERY nice people- freindly Greeted when I came in- offered a seat- took my info- showed me to the waiting area which was very comfy-short wait thank you More

by bbandemer
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Robert/51
Nov 28, 2014 -

Castle Buick GMC of North Riverside responded

Hi bbandemer, Thank you for your kind words about our dealership! We are glad you had a short visit and that our staff was very friendly to you. Thanks again for stopping in! Sincerely, Castle Buick GMC

November 20, 2014

the service is great!!!! The service, the dealer and everybody there make the visit a great experience, with hot cofee and delicious donuts?? I always recommend this dealer t More

by Nickybella
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
LT is the person that take care of my care every time I have to go there. He is great, excellent customer service.
Nov 20, 2014 -

Castle Buick GMC of North Riverside responded

Hi Nickybella, Thank you for the positive feedback about our dealership! We are very happy you had a great experience in our store. Sincerely, Castle Buick GMC

November 16, 2014

Outstanding Services Castle Buick alway gives Excellent Outstanding Services. All the staff is a "Class Act"" for Outstanding Services. Everyone is kind, caring, helpfu More

by Barbara J. Washington
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Steven in service and Gentlelmen who help me with extended warranty, Gus Medina
Nov 20, 2014 -

Castle Buick GMC of North Riverside responded

Hi Barbara, Thank you for the kind words about our dealership and staff! We greatly appreciate you stopping by and thank you for letting us know that you had a great experience at our store. Sincerely, Castle Buick GMC

November 14, 2014

Phenomenal Service Took my 2011 Regal in for service on the passenger side, rear turn signal. I spoke to service rep AJ and he couldn't have been any more helpful and f More

by nicole99
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
AJ Jurado
Nov 20, 2014 -

Castle Buick GMC of North Riverside responded

Hi nicole99, Thank you for the compliments and kind words about AJ and our service lane. We are very happy you had such a great experience in our dealership! Sincerely, Castle Buick GMC

November 12, 2014

Excellent Service My experience is always excellent. I am treated with the utmost respect and the service consultants always explains in detail the sevice required, an More

by dorisegunn
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
LT
Nov 12, 2014 -

Castle Buick GMC of North Riverside responded

Hi Dorisegunn, We are so happy you love your Buick LaCrosse. Thank you for the kind words about our dealership! We will pass them on to our staff to brighten their day. Thanks again! Sincerely, Castle Buick GMC

November 10, 2014

This Dealer Ship is great. I would recommend this Dealership to anyone that I know needs service done to their vehicle. Thanks for the quick service. I will definitely come back More

by TheMikamama
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Steve
Nov 12, 2014 -

Castle Buick GMC of North Riverside responded

Hi TheMikamama, Thank you for taking the time to leave us a positive review! We really appreciate your kind words about our dealership. We are very happy you had a great service experience with us. Thanks again for the compliments! Sincerely, Castle Buick GMC

September 19, 2014

Unsatisfactory Sales Experience Went into dealership to see cars listed on the Internet. Alfonso couldn't find the cars even though he had the keys. We sat alone most of the time w More

by Veranoowner
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Alfonso
Oct 03, 2014 -

Castle Buick GMC of North Riverside responded

Hi Veranoowner, We are sorry to hear that your buying experience at our dealership was not 100% satisfactory. We appreciate your feedback and are making changes internally to prevent an issue like this from occurring again. If there is anything we can do to earn your business again, please do not hesitate to call. Sincerely, Castle Buick GMC

August 13, 2014

Worked out the kinks After a few kinks during my purchasing experience, I am extremely happy with my 2011 Buick Regal. I had addressed an issue with the dealership regard More

by nicole99
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rudy Escareno, Chris Lopez
Aug 13, 2014 -

Castle Buick GMC of North Riverside responded

Nicole99, we are very happy that Rudy & Joe were able to assist you and resolve your problem. We always appreciate feedback and are happy to hear you were given the customer service you deserve!

July 26, 2014

Five star service I recently purchased a 2014 Buick Verano and could not be more happy with my purchase the people at castle are professional and very helpful they made More

by Tommy2times
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tito villalavazo
July 22, 2014

Happy Buick owner After a few failed attempts to close on a deal the General Manager, Joe Genna, personally came out to speak to me and cut me an offer I couldn't refus More

by Alexastorga31
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joe Genna
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