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Castle Buick GMC of North Riverside

North Riverside, IL

4.0
798 Reviews
Castle Buick GMC has proudly served the Chicagoland area for over 30 years. Since opening in 1980, we have been the Midwest’s premier Buick GMC destination. We take pride in being a locally-owned and trusted member of the NORTH RIVERSIDE community in Illinois. For many years, NORTH RIVERSIDE, Cicero, Berwyn, Brookfield, Lyons, Oak Park, Maywood, River Forest, Elmwood, Chicago, and surrounding neighbors have visited us for a trustworthy and attentive car buying experience. We want you to experience The Castle Difference today and see for yourself why others choose Castle Buick GMC as their go-to Buick-GMC dealership for Buick lease deals and GMC financing offers!
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7400 West Cermak Road

North Riverside, IL

60546

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Showing 798 reviews

January 01, 2014

I went in with the bare minimum and Lou went above and beyond the call of duty to assist me with leaving out of there in a brand new car. It is amazing the level of service and urgency that they have. Pat More

by faithanderson
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
lou matthews
Jan 02, 2014 -

Castle Buick GMC of North Riverside responded

Faith Anderson, thank you for taking the time to share your experience at Castle Buick GMC. We always appreciate feedback and are so glad to hear you were given the customer service you deserve! Come back and see us again soon!

December 18, 2013

Scam, Scam, Scam!!! Took my 2007 Cadillac Srx, which I bought there and on 12/18/2013 for an oil change and a tire rotation after 2 Hours (7:20am-9:20am), which is ridiculous. When I go out to get my vehi More

by pastorruiz1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Dont Know
Jan 02, 2014 -

Castle Buick GMC of North Riverside responded

Pastorruiz1, we're sorry to hear there may have been a misunderstanding during your service experience at our dealership. Please give our service department a call if there is anything we can to do rectify the situation. Thank you.

December 12, 2013

Called in and spoke to Gus Medina prior to my visit, he confirmed price and made sure to have my new Terrain cleaned up and ready to go. Sure enough I pulled in and saw the Terrain waiting for me outside, More

by Andymcloud22
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Gus Medina
November 23, 2013

Buyer Beware...This dealership puts our "bait" cars on their website. You will be told that the car is in inventory but when you arrive to look at the car it must have been sold the day before. Or More

by jtwarren26
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Gus Medina
Dec 09, 2013 -

Castle Buick GMC of North Riverside responded

Jtwarren26, We're so sorry to hear your experience with us wasn't 5 stars. We assure you customer satisfaction is our number one priority, and we work extremely hard at making sure our website is as accurate as possible, however our online inventory does go quickly. Please let us know if there is anything we can do.

September 30, 2013

I went here after seeing there internet page. Sales and finance are not professional here. Finance has no idea what they're doing as they ran my credit through 9 banks which is very unnecessary. I do not More

by J_S21
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Jose and Alex
Nov 18, 2013 -

Castle Buick GMC of North Riverside responded

J_S21, We're so sorry you had a less than pleasurable experience at our dealership. We assure you our number one priority is customer service, and we value your service. Please give our sales manager a call at (888) 271-1195 so we can discuss the miscommunication and make sure you're taken care of. We apologize for any inconvenience and look forward to hearing from you soon. Best regards, The Castle Buick GMC Staff

August 17, 2013

I arrived at the dealership at the time of my pre-set appointment to see and test drive a particular vehicle. I found out it had been sold about 30 minutes before I arrived, so I looked around and found More

by IrishRush
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Alfanso Mendoza
July 29, 2013

DO NOT BUY FROM THIS DEALER. After I put a down payment on a car, they cashed my check and then sold the car to someone else the day before I was going to come in and sign the paperwork. More

by jb640
Customer Service
Recommend Dealer
No
Employees Worked With
Danny
July 20, 2013

To Whom It May Concern: On March 5, 2013 at about To Whom It May Concern: On March 5, 2013 at about 6pm, I bought a vehicle at Castle Buick GMC for the first time - a 2003 Black Ford Escort ZX More

by rreshew
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Jose, Tito
June 23, 2013

I TOOK MY VEHICLE IN (5/23/13) FOR OIL CHANGE AND WAS ADVISED THAT CAR NEEDED A MAINTENANCE II SERVICE TO MAINTAIN WARRANTY. I AGREED TO SERVICE AND LEFT VEHICLE AT SERVICE DEPT AT CASTLE BUICK DEALER. T More

by ArmandoZarco
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Jeff, Service Manager, Rob McFarland
February 26, 2013

Castle was a welcoming dealer that offer variety on the specific cars they have available. They did not try to buy me a car i didn't want. An employee even brought me hot choclate on that winter day. I wou More

by Joaquin26
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
David Eisin, Daniel Brasil, Jose Roman
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