Castle Buick GMC of North Riverside

Low Advertised Price, BUT.. Responded to online advertised price (drove down from Milwaukee), which showed a sticker price of $79,000 minus Castle Discount of $14,000 resulting i Responded to online advertised price (drove down from Milwaukee), which showed a sticker price of $79,000 minus Castle Discount of $14,000 resulting in a final price of $65,000 (plus taxes. licenses and fees). We agreed on a deal. In the finance person's office, they tried to add in an additional $1,300 to the deal. I noticed the final numbers had changed and were not what I expected. I asked what that additional $1300 was. They said it was the Destination Charge. I said the Destination Charge is included in the MSRP - on the sticker). The finance person said "we add it back on the back end of the deal". I asked him if people actually let them do that - tack on the destination fee at the end, even though it is already included in the initial price. He said "some people complain, but at this point of the process, they just pay it to get the deal over with". I wasn't paying it! It was sleezy and I told them so. It did not match the online ad that I saw (described above). The sales manager finally agreed to "waive" the $1,300. It said that was a joke - he wasn't "waiving" anything - I was not going to pay the additional $1,300 they added. It was just wrong - and he knew it. Be very careful here when buying a car - check all the numbers very carefully to be sure they don't slide something in like they tried with me.... More

great Nubia was great. As were Brian and Tito. Should not force buyers to sign arbitration agreements. They are probably not enforceable and are of no ben Nubia was great. As were Brian and Tito. Should not force buyers to sign arbitration agreements. They are probably not enforceable and are of no benefit to the consumer. More

Fantastic service from Corey Owen. I purchased a 2020 gmc sierra today, and got a fantastic price, but more importany got fantastic service from Corey Owen. Would recomend this dealer h I purchased a 2020 gmc sierra today, and got a fantastic price, but more importany got fantastic service from Corey Owen. Would recomend this dealer highly. More

Nubia is fantastic and very honest with everything. She’s understanding and did whatever it took for me to get the truck I’ve been looking for. understanding and did whatever it took for me to get the truck I’ve been looking for. More

Great experience, clean show room, friendly people, I would personally like to thank Alex Antunez for making our car buying, the best I've ever experienced. He was professional, friendly, & really knows I would personally like to thank Alex Antunez for making our car buying, the best I've ever experienced. He was professional, friendly, & really knows his stuff. Compared to other dealerships, this one is THE BEST!!!!! (= More

They Got the Job Done! Out of a Lease and into a New SUV Corey and his team finally made it happen. Working closely with Brandon and Karen, I finally drove off the lot with Out of a Lease and into a New SUV Corey and his team finally made it happen. Working closely with Brandon and Karen, I finally drove off the lot with all of my request filled (the new Terrain, with low miles and Grey in color-not silver) and the most important request was to stay in my price range. Corey, Brandon and Karen made it happen! Thanks Corey and the Castle Buick Family More

Impeccable dealership, highly recommend! We came to the dealership to buy a used vehicle for our sons. Brandon gave us great customer service to buy them their 2016 Hyundai Elantra GT and we We came to the dealership to buy a used vehicle for our sons. Brandon gave us great customer service to buy them their 2016 Hyundai Elantra GT and we liked our experience so much that we decided to trade in our Camry to buy a new 2020 GMC Terrain as well. Unfortunately that day we couldn’t get the deal we needed to make it happen but Corey the General Manager personally called to have us come back in and worked the numbers and went above and beyond to even call banks to make the deal happen! Our family couldn’t be happier with our 2 cars we bought within days of each other and the customer service from everyone at Castle is top notch! Definitely will continue buying our vehicles with them for years to come! Thanks again Corey and Brandon and all the Castle staff! More

car buying experience I would highly recommend going to Castle Buick GMC of North Riverside. I had an extremely bad experience with Castle Chevy in Villa Park on Friday. I I would highly recommend going to Castle Buick GMC of North Riverside. I had an extremely bad experience with Castle Chevy in Villa Park on Friday. I expressed my concerns at the North Riverside location and they were are to provide excellent customer service and a good car buying experience. More