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Castle Buick GMC of North Riverside - Service Center

North Riverside, IL

4.1
293 Reviews

293 Reviews of Castle Buick GMC of North Riverside - Service Center

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July 19, 2024

Terrible service experience overall. The original service guy I was paired with was rude and unprofessional. I had a scheduled service appointment for Saturday morning. I had to call the More

by Albyg1two3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
AJ Juardo
4.0
This rating includes all reviews, with more weight given to recent reviews.
May 19, 2024

Great Sevice, people their treat you very well and with total respect. That’s why I continue to bring my vehicle to Castle Buick. More

by Billy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Arnold Muse
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : I can’t remember his name, but he sits at the last service desk. He is very good and professional also., Ben Strohl
May 16, 2024

As always I received excellent service, I I’m very happy with Buick Castle, AJ is always a very kind person and always cares about leaving his clients satisfied like a family. Thank you AJ You are the best More

by renebahena
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
AJ Juardo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Reputation GM Response
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 30, 2024

very professional and helpful. my work was followed and I was contacted often. Great Job. More

by zechaeus
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
AJ Juardo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Reputation GM Response
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : mat
January 17, 2024

Very pleased with my visit for service. Tom Hackett was wonderful. You should hire more people like him. More

by smithson13535
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom Hackett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 19, 2024 -

Castle Buick GMC of North Riverside responded

We're happy you found our staff to be so supportive during your experience here at Castle Buick-GMC, INC.. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

November 02, 2023

My customer experience is ALWAYS welcoming. From the time I drive my car up, pull it in and hand over the keys. Everyone greets the customers with a smile and humble disposition. Arnold is the More

by Rho
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Arnold Muse
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jackeline L.
Nov 04, 2023 -

Castle Buick GMC of North Riverside responded

We appreciate your positive review of your recent experience with us! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

October 31, 2023

Everyone was nice and professional, my service was quick, all my questions were answered, the waiting room is really nice and the process was easy More

by chevonne
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
AJ Juardo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Arnold Muse
4.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 02, 2023 -

Castle Buick GMC of North Riverside responded

Chevonne, our staff is committed to providing each of our clients with the best automotive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

August 09, 2023

They lack communication. Bought a Denali from here about 2 months ago the sales rep was nice the car is trash for the amount of money it costs it's falling apart. There's lot More

by mayraolivares1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Joahan Cruz
4.0
This rating includes all reviews, with more weight given to recent reviews.
February 05, 2023

The service department need to improve the service they give. Got my car and took it right back. It was not working. More

by Nana
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Tom Hackett
2.0
This rating includes all reviews, with more weight given to recent reviews.
Nubia Canas
5.0
This rating includes all reviews, with more weight given to recent reviews.
AJ Juardo
4.0
This rating includes all reviews, with more weight given to recent reviews.
Arnold Muse
4.0
This rating includes all reviews, with more weight given to recent reviews.
John Partipilo
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joe Genna, Tom Riggio, Chris Connor, Jackeline L., Virgil Huff
November 26, 2022

Great service from Matt Fuchs. Very satisfied. Have dealt with castle buick for years. Wood recommend More

by Puddydwm@gmail.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Fuchs
Nov 27, 2022 -

Castle Buick GMC of North Riverside responded

Thanks for highlighting some of our staff who helped make this such a great experience! We sincerely value your business and look forward to your next visit!

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