Castle Buick GMC of North Riverside - Service Center

Awesome place The reason for me coming to this establishment was for a oil change but my brakes were very spongy as well. Chris the service guy took really good car The reason for me coming to this establishment was for a oil change but my brakes were very spongy as well. Chris the service guy took really good care of me, made sure all the work was done right. Definitely recommend this place. Make sure you ask for chris!! More

I was very happy Tom was very good to me and my family when I brought my car i would recommend him to anyone who is looking to get a car Tom was very good to me and my family when I brought my car i would recommend him to anyone who is looking to get a car More

Dreadful manners of service dept I made my 6th trip to this dealership for a routine issue with the tires on my car on a recent weekday. Ugh. Ugh. As before, the customer service w I made my 6th trip to this dealership for a routine issue with the tires on my car on a recent weekday. Ugh. Ugh. As before, the customer service was rude, boorish and reluctant. There is no other way to describe it. No one acknowledged me or even looked up when I came through the door, though I counted 7 employees in the immediate room and many others in the sales room, garage and parking lot beyond. After standing there for about 10-15 minutes, I approached a staff member who was staring at his computer screen in the service cubicle (one of several who were doing this). Unbelievably, this particular staff member did not even look up but referred me to "the young lady" at the desk in the corner, who was on the phone and stayed on the phone for another 15 min. (Ugh again -- this "young lady" was no younger than the male staff member himself, and as a woman, I found the term derogatory, especially coming from a man with a rude look on his face and no manners at all.) After the "young lady" finally hung up, I asked about the limited service I had come for, and also asked if I could get my car washed. She hemmed and hawed and told me the car wash would take a long time and actually seemed to be trying to talk me out of it. I insisted, and finally got what I asked for, but it was the usual nasty encounter at the Castle Buick Service Dept. It is just astonishing. I simply do NOT understand why they hire people without customer service training or any manners at all, plant them at the entrances to the facility, allow them to ignore and treat customers so very rudely and exercise no oversight over the customer experience in general. And they always seem extremely reluctant to provide the services that were promised when they leased the vehicle to me. If Castle even assigned someone to greet service customers at the door and organize them, it would help a lot. Ugh. Ugh. Can't wait for my Buick lease to expire. It's a good car but why would I subject myself to this? More

Great experience overall. Great experience, customer service & help in finding the vehicle I preferred. Last but not least I also appreciate the service offered after the purch Great experience, customer service & help in finding the vehicle I preferred. Last but not least I also appreciate the service offered after the purchase of vehicle. More

A great service experience I gave five stars because Arnold Muse did a great job in making me feel like I was a valued customer. I didn't have an appointment but Arnold made su I gave five stars because Arnold Muse did a great job in making me feel like I was a valued customer. I didn't have an appointment but Arnold made sure I still had options to get my car serviced. Thanks! ?6 More

Mixed feelings Overall it is an good car dealer. however, they try to get too many in for service that things happen that shouldn't. I went in to have a remote sta Overall it is an good car dealer. however, they try to get too many in for service that things happen that shouldn't. I went in to have a remote starter installed. After not having my car for an entire day. Someone from the dealer came to pick me up to get my car. They couldn't find my car for a while. After getting my car I was about to pull out of the hub and thought to my self and said it to the sales person just let me check it out. the remote DID NOT start my can. so I had to wait over an hour for them to complete or even start the job. More

Oil. Change Today, I came in for an oil change. So far, everything is going well. Although it's far, but they finished servicing my car less than 2 hours. Today, I came in for an oil change. So far, everything is going well. Although it's far, but they finished servicing my car less than 2 hours. More

Recall and oil change Arnold Muse was courteous, helpful, professional, considerate and patient in answering my questions and any concerns. I strongly recommend Arnold a Arnold Muse was courteous, helpful, professional, considerate and patient in answering my questions and any concerns. I strongly recommend Arnold and Castle Buick's service team. More

Very good service!! Always have great service at Castle Buick GMC of North Riverside. I have been taking my car since I bought it. It's been almost 3-1/2 years and have a Always have great service at Castle Buick GMC of North Riverside. I have been taking my car since I bought it. It's been almost 3-1/2 years and have always been satisfied. Great staff. More

My castle dealership I really like this dealership I bought my car here. They have great service and the staff is friendly. Any thing that needs to be done on my car they I really like this dealership I bought my car here. They have great service and the staff is friendly. Any thing that needs to be done on my car they fix. The here prices are reasonable. I would highly recommend this dealership to others.. More