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Castle Buick GMC of North Riverside - Service Center

North Riverside, IL

4.1
293 Reviews

293 Reviews of Castle Buick GMC of North Riverside - Service Center

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September 11, 2021

This is an update to my prior 1 star review.After I This is an update to my prior 1 star review. After I left this review and the same one on other sites, I got a call from the General Manager at Cas More

by Mark
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Corey Owens
July 09, 2021

Beyond the worst experience with a dealership. The service department is unprofessional and can careless about your needs. Literally took my car more than a week for a simple diagnoses that could be d More

by Joel Ortiz
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Arnold Muse
1.0
This rating includes all reviews, with more weight given to recent reviews.
April 15, 2021

had a appointment on April 3 with a advisor AJ. I was had a appointment on April 3 with a advisor AJ. I was told they need to keep my truck for a couple of days for what they found.I have been come to th More

by Latasha Allen
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
AJ Juardo
1.0
This rating includes all reviews, with more weight given to recent reviews.
March 24, 2021

I have nothing but bad things to say about this dealership, many more than I care to admit here. I recently brought my car in for an oil change and told the service rep there was a crack and holes More

by caths817
Customer Service
Recommend Dealer
No
Employees Worked With
AJ Juardo
1.0
This rating includes all reviews, with more weight given to recent reviews.
September 16, 2019

Excellent Service I only wished that it was recommended to change both headlights so I would not have pay again if the other one goes out later. More

by ahenderson24
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ernest Bell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Maricruz Roman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 16, 2019 -

Castle Buick GMC of North Riverside responded

Thanks for taking the time to leave us this outstanding 5-star review!

September 09, 2019

Castle Buick GMC of North Riverside is the BEST!!! I've been going to Castle Buick GMC of North Riverside for service and vehicles for the past (10) years. Maricruz, LT and Arnold never fail me:) As a More

by Bobkelly51
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Maricruz Roman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : LT and Arnold
Sep 10, 2019 -

Castle Buick GMC of North Riverside responded

Bob, thank you so much for your kind words about Maricruz, LT, and Arnold. We truly appreciate your business and your 10 years of loyalty and we hope to see you again soon!

September 05, 2019

Unexpected service. Called that morning for an appt.do to an upcoming road trip. Thought I would have to wait at least a few days but was pleasantly surprised to be able More

by woods229
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jose Roman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 05, 2019 -

Castle Buick GMC of North Riverside responded

Thank you so much for taking the time to leave us this thoughtful and kind feedback!

September 03, 2019

Service Department My vehicles have been services by Castle for many years now. The vehicle intake team compassionate, experienced and reliable, particularly, LT. Ex More

by csilas
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
LT and AJ
Sep 03, 2019 -

Castle Buick GMC of North Riverside responded

Thank you so much for the 5-star review!

September 03, 2019

no service alignment machine not working have to wait until its ready machine has been broke for a week before I arrive no body call to tell me appointment shoul More

by beauchamp188
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Steven Uginchus
Sep 03, 2019 -

Castle Buick GMC of North Riverside responded

Beau, We appreciate you taking the time to share this information with us and for giving us this insight into your experience. We are truly sorry to hear you feel this way and we want to talk to you personally and address any lingering concerns you may have. If you would be interested, please contact Corey Owens at cowens@castleguy.com and we would be more than happy to talk.

August 24, 2019

Check up🙏🏽❤️🙏🏽 I purchased my GMC Denali 2019 double cabin truck Love it, today my 3 month service is being done AJ. Welcome me an explained what is being done V More

by Chicanita77
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
A.J.
Aug 26, 2019 -

Castle Buick GMC of North Riverside responded

Thank you so much for giving us all 5 stars!

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