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Castle Buick GMC of North Riverside - Service Center

North Riverside, IL

4.1
293 Reviews

293 Reviews of Castle Buick GMC of North Riverside - Service Center

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August 19, 2019

Great,perfect timing! L T WAS AWESOME, SUM UP THE SITUATION AND I WAS IN&OUT BACK ON THE ROAD FEELING SAFE AND KNOWING MY TIRE WAS FIX CORRECTLY.THANKS AGAIN IT 2 THUMBS UP More

by MACK_CLINTON2003
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
LT,ARNOLD, AJ
Oct 16, 2019 -

Castle Buick GMC of North Riverside responded

Mack, we appreciate your positive feedback. We are delighted in knowing that you feel safe on the road. Enjoy driving, and visit us again soon!

August 16, 2019

Oil change 2 hrs for an oil change that was a scheduled appointment . Wasn’t offered a ride. Had a special needs child. 1/2hr was told? More

by JENNIFERMANGO
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
Hispanic male, Steven Uginchus
August 13, 2019

Service Brought 2018 GMC Sierra in for oil change. Had an appointment and the wait wasn’t bad. Had me out within an hour with tire rotation and car wash More

by dsch123
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Joe Genna
August 12, 2019

Very good service The sale of the SUV was very Bad. The service was very good. The gave me a quick oil change , tire rotation. Very friendly service. More

by ldrink4814
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
I don’t remember the salesman name but one of the services reps how works there do. He saw me the day the Bad deal took place.
Aug 13, 2019 -

Castle Buick GMC of North Riverside responded

Thank you for leaving us with your honest feedback. We hope you enjoy your new vehicle!

July 25, 2019

Wait time too long I had a 9:15am Appointment. I arrived around 8:45 for an oil change. My car wasn't ready until 1pm. I had to ask the service guy 3 times when would my More

by JEN
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Steven Uginchus
Aug 08, 2019 -

Castle Buick GMC of North Riverside responded

Jen, thank you for taking the time to voice your concerns. We are sorry that you feel this way about your experience with us. If you would like to discuss your experience further, please contact Corey at cowens@castleguy.com.

July 25, 2019

Maintenance Visit I’m a huge fan of Castle and purchased many vehicles in the last five years but any time I have to deal with service I should just plan to leave my ca More

by PN
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Steven Uginchus
July 22, 2019

No movement I brought car in stating 2 lights are on engine and traction. when I left about 20 mins later same thing so now I have to lose time at work and pay f More

by yolandacatledge
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Che Bess
1.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 08, 2019 -

Castle Buick GMC of North Riverside responded

Yolanda, we are sorry about how you feel regarding your experience with us. Please contact Corey at cowens@castleguy.com if we can assist you with this issue.

July 18, 2019

This was my 3rd complaint about my air conditioner system This was my 3rd attempt to get my air conditioner system to work adequately. I took my vehicle in for service and was very very very annoyed that it t More

by vanessaburgess
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
AJ and LT, Corey Owens
Aug 08, 2019 -

Castle Buick GMC of North Riverside responded

Vanessa, we are sorry to hear that you feel this way about your experience with us. If there is anything we can do to change your mind about our service, please contact GM Corey at cowens@castleguy.com.

July 13, 2019

Great service. Very friendly My truck was taken in as soon as i arrived, everyone was professional and friendly. I only was there for a little over and hour. More

by BKFST59
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Arnold\4!
Jul 26, 2019 -

Castle Buick GMC of North Riverside responded

Thank you for your review! We are happy to hear that Arnold provided such an excellent experience!

July 12, 2019

Good Service, at Fair Prices and Great (Free ) Coffee Always great service, and honest. They don't try to sell you unneeded service. PLUS they have great free coffee in their comfortable customer waiting More

by brentborgerson
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ernest Bell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 26, 2019 -

Castle Buick GMC of North Riverside responded

Thank you for your review Brent! We are happy to hear that Ernest was able to get you exactly what you needed!