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Castle Buick GMC of North Riverside - Service Center

North Riverside, IL

4.1
293 Reviews

293 Reviews of Castle Buick GMC of North Riverside - Service Center

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July 08, 2019

Oil change. I waited 1-1/2 hr. for oil change. Wish it could have been shorter! Everyone was very nice. Thank you. Was surprised at $6.00 fee to cover disposal More

by dlhart410
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ernest Bell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Paul Beckett
Jul 25, 2019 -

Castle Buick GMC of North Riverside responded

Thank you for taking the time to review us, we appreciate your words and will be working towards making our service department better!

July 06, 2019

Oil change and tire check LT was very nice.. I use to go to the villa park castle location but I encountered discrimination there. The north riverside dealership is amazing.. s More

by curlyugo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Maricruz Roman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : LT
Jul 26, 2019 -

Castle Buick GMC of North Riverside responded

Thank you for your review! We are very pleased to hear that LT took such amazing care of your needs!

July 05, 2019

Castle the best service LT is the best rep Castle has at North Riverside service department. Tito and Joe Genna are by far an excellent sales team. I will always give them More

by matt.giandonato
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tito Villalvazo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joe Genna
Jul 25, 2019 -

Castle Buick GMC of North Riverside responded

Thank you Matt for taking the time to review our service department, we are pleased to hear our team member provided you quality service!

June 30, 2019

Great service I was very please with my service LT took very good care of my truck. As always I have had nothing but good service at each visit. More

by swnatchez71
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Maricruz Roman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : AJ and LT.
Jul 25, 2019 -

Castle Buick GMC of North Riverside responded

Thank you for trusting us with your truck! we are pleased to head LT took great care of you in the service department!

June 27, 2019

Power steering pump I had a good experience with the service department. Arnold is very pleasant to work with.I also was given a loaner while my car was having repairs. More

by bula312
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Arnold
Jul 26, 2019 -

Castle Buick GMC of North Riverside responded

Thank you for the positive review! We are happy to hear that Arnold took great care of you!

June 24, 2019

Great Customer Service Great Service AJ and everyone is so friendly & make you feel right at home. I am thankful of how I am Treated and respected.. Outstanding More

by aleidarobles
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tito Villalvazo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : AJ ( 5 Stars ), Lou Mathews
Jul 26, 2019 -

Castle Buick GMC of North Riverside responded

Thank you for your review! We are happy that we were able to feel at home while AJ took care of all of your needs!

May 28, 2019

Service Visit On time and under quoted price and kept informed of all developments in a timely basis. I would definitely recommend them to others for service needs More

by dags1234
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Steven Uginchus
Jul 26, 2019 -

Castle Buick GMC of North Riverside responded

Thank you for your review! We are glad that our Service Team could get you everything that you needed!

May 16, 2019

Car was towed in for service Though the service department had to send my car to the Honda dealership for diagnostics, the process was smooth. Arnold was very professional and cou More

by carolyn_gust
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Arnold helped me via telephone.
May 05, 2019

Good Service I was having problems with the acceleration on my 2015 Terrain. So, I took it to the Service Department. Each time it was addressed with no problem More

by MS. Cheryl 2019
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Arnold at North Riverside Service Department
May 04, 2019

Excellent experience Everyone was friendly, positive, and professional. I got exactly the service I wanted, and I am very happy with the results. I give an A+ to everyon More

by batbite
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Muse
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