Castle Buick GMC of North Riverside - Service Center

Service I always received excellent service at Castle. However my complaint is not with the service dept. On my last visit it was explained to me that becaus I always received excellent service at Castle. However my complaint is not with the service dept. On my last visit it was explained to me that because the issue has not yet been resolved service dept. has to contact manufacturer. They did not have a loaner car available so they gave me an appt. to bring it back in. They were able to reset code so engine light would go off. The issue is that I now have to hope the engine light comes back on before my appt. I have been having the same issue with my car since I purchased in 2016. I am still covered by the warranty but a little nervous that this issue will continue to happen after warranty expires. More

Professionalism The people at this place are total professional --- I am always treated with kindness and respect. I recommend this dealership and service center to The people at this place are total professional --- I am always treated with kindness and respect. I recommend this dealership and service center to family and friends. More

Superior Customer Service from a Great Local Dealership! Castle Buick GMC of North Riverside is committed to GREAT CUSTOMER EXPERIENCES! If your looking to Purchase/Service a Vehicle this is THE BEST PLACE, Castle Buick GMC of North Riverside is committed to GREAT CUSTOMER EXPERIENCES! If your looking to Purchase/Service a Vehicle this is THE BEST PLACE, from Management/Vehicle Service Team! Committed toContinued Customer Service with a SMILE! Thanks for being the Best Choice for our Community! Together Everyone Achieve More. # TEAM More

Service timely and complete Appointment was easy to make, taken in promptly, discussed suggested service, and service details reviewed at end. Pleasant, clean waiting area, frie Appointment was easy to make, taken in promptly, discussed suggested service, and service details reviewed at end. Pleasant, clean waiting area, friendly staff ready to answer any questions. More

Engine issues I have been having issues with my vehicle - tremoring of the vehicle, hesitation with acceleration, and traction light indicator. I brought my vehicle I have been having issues with my vehicle - tremoring of the vehicle, hesitation with acceleration, and traction light indicator. I brought my vehicle in to be evaluated and was told that even though codes have been retrieved showing intermittent issues, because nothing was able to be duplicated while the vehicle was at the dealership nothing could be done. Within 15 minutes of my 30-mile commute home, I again begin to have the same issues. My vehicle was just there a few months ago because of the same problems. At that time it was noted that I had one or two spark plug coils that had failed. I was told at that time, it's possible that I may have the same issues with the other coils and if my vehicle begin acting the same way to bring it back, which I did. I was charged the diagnostic fee and told to " bring it back if you continue to have problems". It is unclear to me as to why no repairs or replacement can be made unless there is complete part failure. Do I bring my vehicle back daily or weekly, continuing to pay the diagnostic fee each time...until? I hope there would be a better solution. The customer service representative was very nice and did his best to be very reassuring, but I still have concerns I asked for my vehicle to be taken out and driven because I experience the above issues on a daily basis and to be told that nothing happened that day, but 15 minutes after I'm in my vehicle I have the same issues, I wonder if my vehicle was even taken out, and if so was if it driven for any length of time to give the vehicle a chance to show the issue. My concern is not with customer service, each time I'm there I' am always treated nicely my concern is with the evaluation of my vehicle. More

Oil change and maintenance sercive on my lease. Don't know who the service guy was and don't care to! He is one of the laziest servicemen at the desk there! Not friendly at all. Castle was one of th Don't know who the service guy was and don't care to! He is one of the laziest servicemen at the desk there! Not friendly at all. Castle was one of the friendliest Buick dealerships around. Once I'm done with this lease, I don't think I will be coming back there for my 4th lease. More