Castle Buick GMC of North Riverside - Service Center

Great service and hospitality The staff at Castle Buick always make me feel at ease when I bring my vehicle in for maintenance service. The mechanics have always done a great job o The staff at Castle Buick always make me feel at ease when I bring my vehicle in for maintenance service. The mechanics have always done a great job of ensuring that my vehicle is serviced professionally and ensure my safety. Very comfortable atmosphere with amenities like coffee and snacks. More

Best service ever! I called castle when my car wouldn’t start in the Jewel parking lot. They answered immediately and said no problem to call a number and someone could I called castle when my car wouldn’t start in the Jewel parking lot. They answered immediately and said no problem to call a number and someone could come jump it. After I briefly stated I had a sick child at home LT - the service guy on the phone - said no problem. He’s got me. He arranged everything and i was able to go home immediately. A few hours later, after the tow and the new battery he called to tell me the car was ready and someone could come get me. Service like this is what will keep me recommending castle and will keep as a customer for life. More

Great customer service I was Met at my car by AJ, very pleasant and customer friendly. Car diagnosed promptly. Shuttle service staff very engaging and prompt. I have not had I was Met at my car by AJ, very pleasant and customer friendly. Car diagnosed promptly. Shuttle service staff very engaging and prompt. I have not had a bad experience with the facility in the past 2 years. The waiting area is clean and inviting with amenities. I would and have recommended friends and my Loyola University Medical Center colleagues to Castle Buick. Keep up the good work. More

awesome experience Even though we didn’t have an appointment LT and the service team did a terrific job of servicing our vehicle -oul change-tire rotation-re-inflation o Even though we didn’t have an appointment LT and the service team did a terrific job of servicing our vehicle -oul change-tire rotation-re-inflation of our tires More

They can’t even go over what they did. I was their for an oil change and I asked about my wipers and they said they would check . After 1hr or waiting All they said was ok your all set? The I was their for an oil change and I asked about my wipers and they said they would check . After 1hr or waiting All they said was ok your all set? They couldn’t even go over in detail what they did to my vehicle. I’m not even sure if they ever checked my wipers . They didn’t even offer to wash my car or even mention it. Smh.. terrible service. More

Service Completion Criteria I went to the dealership on Feb 9 2019 to service my 2018 GMC Acadia. I'm a tad disappointed that my request, though noted, was not really carried ou I went to the dealership on Feb 9 2019 to service my 2018 GMC Acadia. I'm a tad disappointed that my request, though noted, was not really carried out. I had been running my vehicle for over 6 months without the wiper fluid. Each time I am in for servicing, I make sure to put in the request for wiper fluid top off and I did it again on the 9th. I should have checked before leaving the dealership that it was taken care of, AND I didn't. As luck would have it, while driving back home I tried to clean my windshield but no wiper fluid was released from the nozzle. I tried several times without success. My guess is it was either not topped off or there is some other issue. What is MORE surprising is that the service team suggested I change the wiper blades, which I did, and they didn't check whether the wiper fluid was being released from the nozzle. This should have been caught very easily while checking the newly installed wiper blade. I called up your dealership twice on Saturday after reaching home, to speak with the specialist who had helped me, I was put on hold for over 20 minutes without getting the opportunity to speak with him. I was told on my 3rd attempt that the specialist would call me which never happened. I am also beginning to wonder what does Castle full vehicle check comprise since a basic thing like a top off is missed or not done properly. The release document mentions that the top off was done. The reason I am writing this email is because I go to your dealership in the city from a suburb but if this is how things are dealt with at your dealership I'd be compelled to find some other place to take care of my servicing needs. More

Speedy Service with a SMILE! Stopped by my local Castle Buick GMC of North Riverside early Saturday morning for routine maintenance. There was a service light for tire sensor, I h Stopped by my local Castle Buick GMC of North Riverside early Saturday morning for routine maintenance. There was a service light for tire sensor, I had no idea it needed to be changed. Raul in Service informed me of this and recommend this was also fixed. Leaving my son and plenty of time for Bowling! Expedited Service with a Smile! Thanks Again! More

Great service L.T is a hard working person he makes sure everything is done right and explain to you the overall of your service and things you might want to get do L.T is a hard working person he makes sure everything is done right and explain to you the overall of your service and things you might want to get done. More

Initial review excellent, upon closer review, not as good. Requested service great. "Volunteer" service not good. Discovered (on Interstate) 3 days after service that all 4 tires are underinflated. 3 were not Requested service great. "Volunteer" service not good. Discovered (on Interstate) 3 days after service that all 4 tires are underinflated. 3 were not under inflated when vehicle brought in. Have a few #'s air extra in winter, so when weather gets colder, tires still inflated properly. Car brought from warm shop to cold outside, inflation probably OK in warm shop. Buick monthly maint review shows a few #'s extra air OK. More

Great They were very nice work done promptly. The aasociate checked to see if service were goung to be under contract. They took the time and drove me ho They were very nice work done promptly. The aasociate checked to see if service were goung to be under contract. They took the time and drove me home. More