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Chevy Exchange

Lake Bluff, IL

Overview
Employees
Reviews
Vehicles
4.9
796 Reviews
The Chevy Exchange is your Lake Bluff Chevrolet dealership serving the Chicago, Libertyville, Highland Park, Guree, and Waukegan areas of Illinois with new, used, and pre-owned sales, service and parts. Schedule your Chevrolet test drive or service appointment today by contacting us by phone at (847) 615-1111 .
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1 Sherwood Terrace

Lake Bluff, IL

60044

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Showing 796 reviews

October 04, 2021

very good service and good prices I do recommend this place to buy cars Thanks. More

by zarco181973
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Danny Trujillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 06, 2021 -

Chevy Exchange responded

We cannot thank you enough for your wonderful review of The Chevrolet Exchange and for your referrals and recommendation! It was a pleasure to assist you and please let us know when we can do so again! Sincerely, Rafat Alamawi | General Manager | rafat@chevyexchange.com

October 02, 2021

Easy process and Moody was very friendly. He was respectful and made sure everything was taken care of for me, More

by AlexG
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Moody Shehadeh, Francisco Zabala
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Oct 04, 2021 -

Chevy Exchange responded

We love hearing about guests who have a wonderful experience at our dealership and we are happy you are one of them! Please feel free to contact us if you have any questions! Sincerely, Rafat Alamawi | General Manager | rafat@chevyexchange.com

October 02, 2021

Moody was amazing, I felt at ease, no pressure and the process could not have been easier. Paperwork was smooth and everyone was so friendly! Definitely recommending this dealer to friends and family!! More

by morales4025
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Baha Assaf
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Moody Shehadeh
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Oct 04, 2021 -

Chevy Exchange responded

Thank you for your kind words and congratulations on your new car! We are very happy to hear that it was a smooth process for you as we know buying a car takes time out of your day. Enjoy your new car! Sincerely, Rafat Alamawi | General Manager | rafat@chevyexchange.com

October 02, 2021

Great Service! Big thanks to Moody for all of his help on my first car. More

by K.ibarra0165
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rafat Alamawi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Baha Assaf
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Moody Shehadeh
Report | Print
Oct 04, 2021 -

Chevy Exchange responded

Hi there, thank you; we appreciate your feedback! We sincerely value your business and look forward to your next visit! Sincerely, Rafat Alamawi | General Manager | rafat@chevyexchange.com

September 29, 2021

It was stress free environment. Couldn’t choose a better dealership to come and buy from. Shout out to kaylee. More

by Marlon
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michelle Rendall, Kaylee Apostol
Report | Print
Sep 29, 2021 -

Chevy Exchange responded

We are so happy to hear that you enjoyed your buying experience with us. We strive to create a stress-free, comfortable environment and we are glad to see that you took notice in our efforts! If there is anything else you need, or if you have any questions on your new vehicle, please let us know! Sincerely, Rafat Alamawi | General Manager | rafat@chevyexchange.com

September 29, 2021

Danny has been very helpful even before I entered the dealership. Answering all my questions. More

by Mizraim Hernández
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Danny Trujillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 29, 2021 -

Chevy Exchange responded

Thank you for your review and business as a customer. It is our goal to provide every one of our customers with the kind of excellent service you described and we're glad we achieved that. Once again, we appreciate your business and hope you'll keep in touch for your future car needs. Sincerely, Rafat Alamawi | General Manager | rafat@chevyexchange.com

September 29, 2021

Muchas gracias a Viviana y Rafat por ayudar a comprar la truck que quieria!!! Gracias More

by Juano8a
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rafat Alamawi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Baha Assaf
5.0
This rating includes all reviews, with more weight given to recent reviews.
Viviana Quinto
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 29, 2021 -

Chevy Exchange responded

¡No podemos agradecerle lo suficiente por escribir esta increíble evaluacion para nuestro concesionario! Trabajamos duro para asegurarnos que nuestros clientes tengan una experiencia increíble. Fue un placer ayudarle y esperamos la oportunidad de trabajar con usted muy pronto. Sincerely, Rafat Alamawi | General Manager | rafat@chevyexchange.com

September 28, 2021

Moody was awesome! Very nice and easy to work with! Would recommend to friends and family. More

by Morales10593
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Moody Shehadeh
Report | Print
Sep 29, 2021 -

Chevy Exchange responded

We cannot thank you enough for your wonderful review of The Chevrolet Exchange and for your referrals and recommendation! It was a pleasure to assist you and please let us know when we can do so again! Sincerely, Rafat Alamawi | General Manager | rafat@chevyexchange.com

September 27, 2021

In September 2020 I placed a GM Employee order for a 2021 Tahoe Premier Duramax. At the end of December, the vehicle arrived at the Dealer and I arranged pickup for January 2nd. I was told that a porter back More

by bstock
Recommend Dealer
No
Employees Worked With
Rafat Alamawi
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Zuleyca Antunez
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Sep 27, 2021 -

Chevy Exchange responded

Thank you for sharing this review regarding your experience with us. I’d like to discuss this with you further if you could please contact me at your earliest convenience. Sincerely, Rafat Alamawi | General Manager | rafat@chevyexchange.com

Sep 28, 2021 -

bstock responded

You and Zule have my contact info

Oct 10, 2021 -

bstock responded

I still have not been contacted

Oct 16, 2021 -

bstock responded

Zuleyca gave you my contact info on Tuesday 10/12 and still no contact.

Jan 04, 2022 -

bstock responded

UPDATE: So in October I finally got Chevy Exchange to replace the rear bumper (I thought). I was in the process of moving to Florida and told them I would like to get it done. The tipping point I believe was the picture of the rear bumper sensor controller that was hot glued on by the detail company that tried to repair it the first time. I made an appointment and showed up on time. Chevy Exchange had not ordered the bumper or the tail light and the service manager said he would now order them and call me when they arrived. 10 days later he called and said the parts were in. The moving truck was coming in two days. I asked him if I could just pick up the parts and take them with me and have a Chevy dealer by my new home. He called back a day later and said Rafat wouldn't allow it. Once again I'm stuck. A few weeks later after getting settled I found an amazing local Chevy dealer with a highly rated body shop and went in to get all the info as so the Chevy Exchange could send the parts and finally pay for the repair. When the estimator came out to look he laughed and said, I don't have my glasses on and I see where they "fixed it". I sent Rafat all the info via email and waited for a response. Three days later I called the Service Manager to see if he could get Rafat to respond. Rafat finally called the next day. He was infatic that he wouldn't send any parts or have anyone else fix the bumper and the only way I could have the bumper fixed is to bring it 1200 miles back to the Chevy Exchange and have it done there. I received a text today from the Chevy Exchange today congratulating me on owning my Tahoe for a year and to call them if I needed anything. Timing.... I still am trying to figure out how a Chevrolet dealer can take a bumper off a new vehicle and put it on another one. Do they repair the bad one and put it on the donor vehicle and the consumer doesn't know? Is this just a Chevy Exchange thing or do all dealers do this?

September 25, 2021

Bought suv , never seen it except for pictures, delivered to me halfway gave a check signed paperwork, done ! Very pleased with vehicle and service ! Would buy from again ! More

by djcapplicationsinc
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michelle Rendall
Report | Print
Sep 27, 2021 -

Chevy Exchange responded

Thank you for taking the time to write this fantastic review! Our team works very hard to ensure each of our customers are 100% satisfied with the overall experience. We look forward to working with you again! Sincerely, Rafat Alamawi | General Manager | rafat@chevyexchange.com

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