Classic Honda of Midland

Oil Change the job was done very quickly and they washed my Element. they've been taking care of my Elements since I bought them there 12 years ago the job was done very quickly and they washed my Element. they've been taking care of my Elements since I bought them there 12 years ago More

Incompetent, unprofessional, & unorganized Even though I was still able to purchase my vehicle through Honda, it was the worst experience of my life. The finance manager was a completely rude t Even though I was still able to purchase my vehicle through Honda, it was the worst experience of my life. The finance manager was a completely rude to me. The sales people jerked me around and played games. They made me drive back-and-forth about 20 times to complete all of the paperwork. They lost the spare key to my vehicle when I purchased it (I had to wait for them to order a new key to program it). They messed up the first key they ordered & had to keep my vehicle until the next day to order ANOTHER spare key. When I completed signing all of my paperwork to finalize the purchase, no one asked me for the down payment. They realized they forgot to ask me for the down payment, and asked me to drive back AGAIN (for the 21st time) to drop it off. I told them I would drop off the down payment when I came to pick up the spare key. Then they threaten me, saying they would not pay off my trade until I gave them the down payment. (I wasn't trying to withhold the down payment, I was just trying to minimize the back-and-forth). Whenever I called & the front desk answered... She seemed completely clueless, careless & rude. The owner, Joey, promised to would make everything up to me... Not ONCE has he tried to do anything for me. I wish I could give this place zero stars. More

Oil change It was good but they didn't wash my car. I recommend it but it was kinda price. I Would go back, just wish it wasn't so expensive. It was good but they didn't wash my car. I recommend it but it was kinda price. I Would go back, just wish it wasn't so expensive. More

Gus is great! Very happy with the way this dealership has cleaned up the service area! Also,Gus is a real asset to your service team. Always friendly and helpful. Y Very happy with the way this dealership has cleaned up the service area! Also,Gus is a real asset to your service team. Always friendly and helpful. Years of experience is important when trying to improve a team.I love my Honda for it's dependability but when it needs work or an oil change this facility is the only place I'll take it! Thank you! More

Customer Service I brought my CRV in to the Service Department to be repaired and they were wonderful, rapid service and even washed my vehicle for me! I have known G I brought my CRV in to the Service Department to be repaired and they were wonderful, rapid service and even washed my vehicle for me! I have known Gus Junker for years and I always ask for him. The gentleman that gave me a ride while my car was being worked on was so very nice and I enjoyed visiting with him. The gentleman that waited on me initially was so courteous as well as the lady at the cashier desk. I have traded with Honda of Midland since 2000 and will definitely continue to do so. Thanks for all the years of wonderful service and wonderful vehicles! More

Still learning. I had a okay experience with this dealership. Like someone else said they need to update their communication, and improve their communication. Adjusti I had a okay experience with this dealership. Like someone else said they need to update their communication, and improve their communication. Adjusting to new ownership and a new vision, seems they are experiencing bumps along the way, given time things should improve. More

NO CUSTOMER CARE AT ALL!! THEY HAD MY CAR OVER A WEEK, "MASTER HONDA TECHNICIAN" COULD NOT FIGURE IT OUT, THEY TOLD ME ONE PRICE OVER THE PHONE AND IT WAS 300 HIGHER WHEN I GOT THEY HAD MY CAR OVER A WEEK, "MASTER HONDA TECHNICIAN" COULD NOT FIGURE IT OUT, THEY TOLD ME ONE PRICE OVER THE PHONE AND IT WAS 300 HIGHER WHEN I GOT THERE, THEY PUT A LOUSY LICENSE PLATE FRAME ON MY CAR AND STRIPPED OUT THE BOLTS, THEN FORCED BIG BOLTS HALF WAY IN AND THEN LEFT IT JUST HANGING THERE.. More

Good sales department I had a very good experience with this dealership. I would say they need to update their communication a little but overall good & honest. Very impres I had a very good experience with this dealership. I would say they need to update their communication a little but overall good & honest. Very impressed. More

Recall & General Maintenance I took my Pilot in for recall, strange noise, oil change, tire rotation, new filters and wipers. They completed the services and the oil change and t I took my Pilot in for recall, strange noise, oil change, tire rotation, new filters and wipers. They completed the services and the oil change and tire rotation price was great! My only complaint is they advertise a free car wash with every service. I left my car for 4 days and they didn't wash it - which is ok - but would have been nice. Staff was friendly and they didn't charge me for any services I didn't need. More

Mechanic did not perform the tire rotation as requested I brought in my vehicle for a simple oil change and tire rotation. Prior to bringing my car to the dealership I marked 2 front tires with a whiteout. I brought in my vehicle for a simple oil change and tire rotation. Prior to bringing my car to the dealership I marked 2 front tires with a whiteout. Upon receiving my vehicle I check the tires to see if they were rotated, and they weren't rotated. This issue has been communicated to Acura customer service, as well as the Honda. I will do whatever it takes to ensure that this unscrupulous dealership/service department gets dealt by their district service manager. More