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Classic Honda of Midland - Service Center
Midland, TX
569 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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569 Reviews of Classic Honda of Midland - Service Center
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November 25, 2020
I want thank Jerry and his sevice team. They definitely went the extra mile to help me with my vehicles service needs. Thank you all! went the extra mile to help me with my vehicles service needs. Thank you all! More
by Ed
Employees Worked With
Matthew Wallace, Jessica Proto, Jerry Davis
November 25, 2020
I've dealt with Matt several times over the last year. He's a phenomenal employee and his customer service is top notch. He's very professional, courteous, and communicates very well from start to finish. He's a phenomenal employee and his customer service is top notch. He's very professional, courteous, and communicates very well from start to finish. My issues are the vehicle itself. We've been in multiple times over the last year for a variety of different issues. I'm afraid we've got a bad Honda Odyssey that will end up being a lemon. More
by Matt
Employees Worked With
Matthew Wallace
November 25, 2020
Matthew is courteous and professional throughout the service. During the intake he asks questions and explains how the repairs will proceed. Then he follows up by text or phone to keep me updated. When service. During the intake he asks questions and explains how the repairs will proceed. Then he follows up by text or phone to keep me updated. When completed he patiently goes over the repair order to make sure I’m satisfied. Lisa in parts is also very conscientious and helpful. More
by DanielK
Employees Worked With
Matthew Wallace, Lisa Cassel, Vincent Tovar
November 16, 2020
My 2018 HRV's engine noise was incorrectly diagnosed by Classic Honda as a serpentine belt tensioner pulley. A new pulley was installed. The noise continued and on a recent (11/10/2020) trip to the Denver Classic Honda as a serpentine belt tensioner pulley. A new pulley was installed. The noise continued and on a recent (11/10/2020) trip to the Denver Colorado area I visited Mile High Honda for an oil change. The service writer assisting me, Robert Rivera, asked that I return so that the engine noise could be properly diagnosed. I indeed returned two days later and in less than two hours the noise was diagnosed as " an issue where the oil pump journal and timing cover are not aligned correctly" The Mile High technician contacted the Tech Line and was informed of a known issue and a case was opened. This issue is going to require a new short block assembly and timing cover. I have lost all confidence in Classic Honda !! More
by marknashford
Employees Worked With
Matthew Wallace, Jessica Proto
November 10, 2020
Service was amazing Jessica Proto helped with everything and anything I needed and was very helpful answered every question I had she was very professional and anything I needed and was very helpful answered every question I had she was very professional More
by Markgandar
Employees Worked With
Jessica Proto
November 05, 2020
Matthew from the service department is a true professional with a great personality. He is very knowledgeable and didn't try to ADD on things I didn't need. professional with a great personality. He is very knowledgeable and didn't try to ADD on things I didn't need. More
by fpjredskinfan
Employees Worked With
Matthew Wallace
