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273 Reviews of Coral Springs Kia - Service Center
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March 01, 2023
Terrible experience coming to this dealership more than 5 times since i got my Forte GT back in April of 2022. Service department terrible. My headlight is completely damaged and they refuse to replace times since i got my Forte GT back in April of 2022. Service department terrible. My headlight is completely damaged and they refuse to replace it even though they’ve “inspected” it about 3 times and nothing has come out of it. Steve and Josh from the service department are especially the ones that have made this problem even worse. They’ve been useless the whole way through. Anything from forgetting I had an appointment to taking 7 hours to remove moisture from a headlight. And also they promise to call back and man they never do. But overall just terrible communication and customer service especially from the 2 men I mentioned before STEVE SANCHEZ and JOSH. More
by samirrmya
Employees Worked With
Steve Sanchez & Josh from service department
February 24, 2023
I was told my engine would be covered by warranty by the service rep Jake I was already on the SECOND part of the Trail, they kept my car over night. The following day I was called by the service rep tellin service rep Jake I was already on the SECOND part of the Trail, they kept my car over night. The following day I was called by the service rep telling me he made a mistake and it was NOT going to be covered under warranty because we were passed 60,000 miles. Mind you I've had this issue with my engine since 55,000 and to even get to the second part of the Trail you have to drive 1,000 sooo keep running the miles up just to get told I made a mistake. Then was told I can just wait until my engine seizes up so it can be covered by warranty mind you I'm 5 months pregnant and to wait until engine seizes is extremely dangerous. When asked to speak to the manger I was told the manger was "out of town" and he was going to see what he can do for me once the manger got back. Monday came around no response, When I came to speak to the manger he was out so then Josh came and said he was also a manager and was told by him my problem isn't with the service rep that took care of me and made a "mistake" my problem is with Kia itself. More
by Vargas_arantxa
February 05, 2023
Always have excellent service. Josh Waterman is wonderful, very knowledgeable and helpful. I have been going to Coral Springs KIA for many years. Josh Waterman is wonderful, very knowledgeable and helpful. I have been going to Coral Springs KIA for many years. More
by Lynne1
Employees Worked With
Other Employees :
Josh Waterman is not listed above but he also gets 5 stars.
January 20, 2023
Excellent Service. Jake P. provided a detailed explanation of everything and answered all of my questions. I will be returning for my future servicing needs. Jake P. provided a detailed explanation of everything and answered all of my questions. I will be returning for my future servicing needs. More
by Carservicereview
Employees Worked With
Jake Pomerantz
January 16, 2023
I always have amazing customer service when I go to Coral Springs Kia to get my car serviced. My service advisor was Gianmikael Loyola. He was so friendly and helpful during my short visit to the service cen Springs Kia to get my car serviced. My service advisor was Gianmikael Loyola. He was so friendly and helpful during my short visit to the service center today. When they took my car for service at around 11:00, he said it would be done by 1:00. I was really surprised to get a phone call at noon that it was already done. I highly recommend Coral Springs Kia. More
by Hey_its_me_Shari
Employees Worked With
Gianmikael Loyola
December 19, 2022
Brought a kia sorento 2019 new in 2019, after one and a half years my car battery went bad, called kia service dept., in Coral Springs, fl. where i brought vech., Lady told me battery still under warrantee half years my car battery went bad, called kia service dept., in Coral Springs, fl. where i brought vech., Lady told me battery still under warrantee brought car in they said they changed battery, 1 /1/2 years later battery bad again. Spoke to salesman who told me after 1 /1/2 years due to heat in Florida batteries don't last much more than a year and a half, service dept., also stated that to me. Very conveniently could not find any documentation of last battery change. but want to put me in a new car. This is a scam they use to either get you to buy a new car or pay almost 400.00 for a new battery. They they don't log the battery change so your screwed when you come back under the 3 year warranty. They also take a battery out of a same year car and put it in yours so they can say this is orig., battery. My salesman also talked my wife into a 3 year lease when she traded her car in every two years with 50,000 miles on it, so she got burnt on the lease when she terminated it. and the added lots on money on to her new car. After buying several cars from coral springs and there unprofessional sneaky ways of ripping people off. I DO NOT Recommend buying from them. Buying a Kia go to a different dealer, Not Coral Springs. P.S. Spoke to employees at Auto zone, Batteries & more and a auto mechanic Who say that statement made by Kia reps., that a 3 year battery goes bad in 1 1/2 years in Florida is the biggest load of crap they ever heard. Also got the battery from Batteries & bulbs for 227.00 and Kia wanted 380.00 p[us tax and install. So don't think kia is being honest cause there not. N. Heg. More
by neil9707
Employees Worked With
