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Criswell Maserati - Alfa Romeo

Germantown, MD

4.8
593 Reviews
Criswell Auto began as a family owned Chevrolet dealership in 1972 and we are now Maryland's largest group of independent, family-owned dealerships. We continue to expand and we currently have 11 New Vehicle franchises across three locations including Gaithersburg, Germantown and Thurmont, Maryland. Criswell Maserati - Alfa Romeo dealership in the Washington D.C. area, invites you to come experience some of the finest luxury vehicles in the world! At Criswell, we understand the high expectations from our Maryland customers and we enjoy the challenge of meeting and exceeding those expectations each and every time. Many customers travel from the Washington D.C. and Mid-Atlantic areas to visit our Maryland Maserati dealership in Germantown, MD - mainly because of our outstanding customer service, huge inventory, affordable financing and great prices! Our primary concern is the satisfaction of our customers. Criswell Maserati - Alfa Romeo is committed to maintaining an excellent standard of customer service and care at all times in all departments from sales to service to finance.
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19570 Amaranth Drive

Germantown, MD

20874

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Showing 593 reviews

September 05, 2021

James and Krystie are amazing. Both individuals were most kind, patient and courteous. They were absolutely top notch in ensuring our needs were met and that we were more than comfortable our purchase More

by dwight421
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James Tan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Krystie Zhang
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 09, 2021 -

Criswell Maserati - Alfa Romeo responded

We are ecstatic to hear that you found our team to be knowledgeable, professional, and friendly! Enjoy your new vehicle but don't hesitate to reach out to any of our team members if there is anything additional we can assist you with.

August 24, 2021

Karifa is a great salesman. Loved his personality and attitude. I bought a used BMW M6 from him and loved the car. I definitely didn't get a great deal or anything, but that just is because Karifa knows More

by patb1393
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Karifa Mara
4.0
This rating includes all reviews, with more weight given to recent reviews.
Krystie Zhang
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 31, 2021 -

Criswell Maserati - Alfa Romeo responded

Thank you so much for all of your kind words for Karifa. We are sorry to hear that you were not happy with your year of owning this vehicle. If there is ever anything additional we can assist you with, please do not hesitate to reach out to any of our team members.

August 02, 2021

Of the dozen or so times I’ve purchased a car from a dealer, this was the fastest and most pleasant. Staff was pleasant and attentive. More

by hgfgujjkk
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alberto Zamorano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robert Buchanan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Krystie Zhang
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nathan Perriens
Aug 24, 2021 -

Criswell Maserati - Alfa Romeo responded

We are very happy we could provide you with a positive experience! Enjoy your beautiful new vehicle but please do not hesitate to reach out to any of our team members if there is anything additional we can assist you with.

July 22, 2021

Karifa is the man! The team at the Germantown location make the entire experience very memorable and extremely pleasant. This is definitely the place to go if in the market for a new car. More

by Hanson
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Karifa Mara
5.0
This rating includes all reviews, with more weight given to recent reviews.
Krystie Zhang
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 20, 2021

Round 2- Thank you to the entire Criswell Maserati team! My husband and are absolutely pleased with both of our lease renewals. Karifa Mara and Ktystie Zhang are masters of their craft. They are very detail More

by LadyCole40
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Karifa Mara
5.0
This rating includes all reviews, with more weight given to recent reviews.
Krystie Zhang
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 22, 2021 -

Criswell Maserati - Alfa Romeo responded

And we are truly delighted that you remain part of the Criswell Maserati Family! Thank you so much for taking the time to share this positive review for our team!

July 13, 2021

Alberto was a pleasure to work with. Professional and courteous, he made our car buying experience feel smooth and stress-free (even while shopping with two young children). We would definitely consider More

by Jacqueline Howard, Ph.D.
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alberto Zamorano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 16, 2021 -

Criswell Maserati - Alfa Romeo responded

Congratulations on the purchase of your new vehicle! We are ecstatic to hear that Alberto helped to make your experience as stress free as possible! We look forward to working with you again for all of your future automotive needs.

July 09, 2021

James Tan’s knowledge and responsiveness made the selection and purchase of my new Alfa Romeo very easy, including the negotiations on price. Often the least pleasant aspect of purchasing a new car c More

by vinviz
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robert Buchanan
5.0
This rating includes all reviews, with more weight given to recent reviews.
James Tan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 14, 2021 -

Criswell Maserati - Alfa Romeo responded

We strive for 100% satisfaction, and it is great to see you had such a positive experience at Criswell Maserati. If there is anything additional we can assist you with, please do not hesitate to reach out to any of our team members.

July 09, 2021

My salesman Mr. Tan was there helping me to pick out exactly what I need from start to finish. He made buying my dream car a breeze. More

by Olleyla
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James Tan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 14, 2021 -

Criswell Maserati - Alfa Romeo responded

We're happy you found our staff to be so supportive during your experience here at Criswell Maserati. If you have any further questions, please give us a call. We're always happy to help!

July 08, 2021

No I can not recommend , They suffer from Subterfuge. Not one individual accountable for for process. Take a video of your vehicle before you leave it in their care , custody and control. More

by pd
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
No
Employees Worked With
Anthony Johnson, Alexander Duarte Leal
July 06, 2021

James Tan was a true professional. I came to pick up my vehicle kind of late in the afternoon and James went over and above responsibilities by staying late to make sure I was comfortable with the car!!! More

by Alpha Jeff
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James Tan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Krystie Zhang
5.0
This rating includes all reviews, with more weight given to recent reviews.
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