Criswell Maserati - Alfa Romeo
Germantown, MD
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 7:30 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 2:30 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 2:30 PM
Sunday Closed
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James and Krystie are amazing. Both individuals were most kind, patient and courteous. They were absolutely top notch in ensuring our needs were met and that we were more than comfortable our purchase most kind, patient and courteous. They were absolutely top notch in ensuring our needs were met and that we were more than comfortable our purchase. James knowledge of our purchase was outstanding. More
Karifa is a great salesman. Loved his personality and attitude. I bought a used BMW M6 from him and loved the car. I definitely didn't get a great deal or anything, but that just is because Karifa knows attitude. I bought a used BMW M6 from him and loved the car. I definitely didn't get a great deal or anything, but that just is because Karifa knows how to close deals (can't fault him for that). He basically used every car dealer trick in the book, and let me tell you, it worked for him. My only gripe with the car I got had some terrible tires that should not have passed inspection. I drove only 7000 miles in the car and a tire blew out from wear-and-tear. Had to get all 4 replaced for about $2k which was awful (tire protection insurance didn't even cover it). Also, had to get all coils and spark plugs replaced around the same time so that was another $1500 down the drain. I don't think that's his fault, but definitely make sure to check everything so you don't get stuck with a money pit of a vehicle. Had to sell the car after a year because the maintenance costs were insane. Also, it took like 4 hours for them to have my car ready after I signed everything. Karifa is a great guy, but I think the dealership itself could use some operational improvements. I probably won't be coming back here but that's not in any way because of Karifa. More
Of the dozen or so times I’ve purchased a car from a dealer, this was the fastest and most pleasant. Staff was pleasant and attentive. dealer, this was the fastest and most pleasant. Staff was pleasant and attentive. More
Karifa is the man! The team at the Germantown location make the entire experience very memorable and extremely pleasant. This is definitely the place to go if in the market for a new car. make the entire experience very memorable and extremely pleasant. This is definitely the place to go if in the market for a new car. More
Round 2- Thank you to the entire Criswell Maserati team! My husband and are absolutely pleased with both of our lease renewals. Karifa Mara and Ktystie Zhang are masters of their craft. They are very detail My husband and are absolutely pleased with both of our lease renewals. Karifa Mara and Ktystie Zhang are masters of their craft. They are very detailed oriented, which allowed the transaction to flow smoothly. We are truly delighted to continue to be members of the Criswell Maserati family. More
Alberto was a pleasure to work with. Professional and courteous, he made our car buying experience feel smooth and stress-free (even while shopping with two young children). We would definitely consider courteous, he made our car buying experience feel smooth and stress-free (even while shopping with two young children). We would definitely consider purchasing from Alberto at Criswell Maserati again. More
James Tan’s knowledge and responsiveness made the selection and purchase of my new Alfa Romeo very easy, including the negotiations on price. Often the least pleasant aspect of purchasing a new car c selection and purchase of my new Alfa Romeo very easy, including the negotiations on price. Often the least pleasant aspect of purchasing a new car can be the paperwork, but Robert Buchanan led me through the process in a helpful and expeditious manner, adding to an overall positive experience. More
No I can not recommend , They suffer from Subterfuge. Not one individual accountable for for process. Take a video of your vehicle before you leave it in their care , custody and control. one individual accountable for for process. Take a video of your vehicle before you leave it in their care , custody and control. More
James Tan was a true professional. I came to pick up my vehicle kind of late in the afternoon and James went over and above responsibilities by staying late to make sure I was comfortable with the car!!! vehicle kind of late in the afternoon and James went over and above responsibilities by staying late to make sure I was comfortable with the car!!! More