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Criswell Maserati - Alfa Romeo
Germantown, MD
593 Reviews
Criswell Auto began as a family owned Chevrolet dealership in 1972 and we are now Maryland's largest group of independent, family-owned dealerships. We continue to expand and we currently have 11 New Vehicle franchises across three locations including Gaithersburg, Germantown and Thurmont, Maryland.
Criswell Maserati - Alfa Romeo dealership in the Washington D.C. area, invites you to come experience some of the finest luxury vehicles in the world! At Criswell, we understand the high expectations from our Maryland customers and we enjoy the challenge of meeting and exceeding those expectations each and every time.
Many customers travel from the Washington D.C. and Mid-Atlantic areas to visit our Maryland Maserati dealership in Germantown, MD - mainly because of our outstanding customer service, huge inventory, affordable financing and great prices!
Our primary concern is the satisfaction of our customers. Criswell Maserati - Alfa Romeo is committed to maintaining an excellent standard of customer service and care at all times in all departments from sales to service to finance.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 7:30 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 2:30 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 2:30 PM
Sunday Closed
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Showing 593 reviews
December 18, 2020
Great service. Alberto made my buying experience (new Maserati) very transparent and effortless, because of the service provided I bought thru him despite opportunities to shop elsewhere. Thank you Albe Maserati) very transparent and effortless, because of the service provided I bought thru him despite opportunities to shop elsewhere. Thank you Alberto. More
by pavagadhi03
Employees Worked With
December 15, 2020
Krifa Mara and the F&I Manager Krystie were 5 star pros throughout the entire transaction. I was an out of state buyer and they still provided excellent customer service. throughout the entire transaction. I was an out of state buyer and they still provided excellent customer service. More
by Sciascia
December 14, 2020
Karifa was a pleasure to work with from start to finish. It was clear that he understood his cars and that he appreciated what was special about the cars he represents. My wife Karen and I leased a Alfa Rom It was clear that he understood his cars and that he appreciated what was special about the cars he represents. My wife Karen and I leased a Alfa Romeo from Karifa Maybe next time will see Karifa about a Masserati. I highly recommend Karifa for anyone purchasing a car like the Alfa Romeo Stelvio. More
by Bob
December 10, 2020
Thank you Karifa, for my new 2020 Ghibli! You were so patient with me, encouraging me to take my time and pick the perfect color combo; love the white/red! Karifa, your spirit and energy was the icing on patient with me, encouraging me to take my time and pick the perfect color combo; love the white/red! Karifa, your spirit and energy was the icing on the cake; I think you were just as excited for me as I was:) I couldn’t be happier, and the pics you took show it lol! Many many thanks, Karifa! LOVE my Ghibli! More
by Andrea
Employees Worked With
December 06, 2020
This was one of the simplest transactions for me ... ever. Everything was handled professionally,efficiently and courlously 1.word describes I all of it AWESOME!!! ever. Everything was handled professionally,efficiently and courlously 1.word describes I all of it AWESOME!!! More
by Tbasdeo
December 05, 2020
Excellent overall customer service. Salesman was very knowledgeable and professional. 5 Star service. I would definitely recommend Criswell Maserati to future purchasers. Excellent prices and quality veh knowledgeable and professional. 5 Star service. I would definitely recommend Criswell Maserati to future purchasers. Excellent prices and quality vehicles. More
by darranclifton
Employees Worked With
December 03, 2020
We had a very pleasant experience with our alpha Romeo Stelvio purchase. From the onset, it was a very relaxed experience, meeting James and taking vehicles for test drives. James was very patient and kno Stelvio purchase. From the onset, it was a very relaxed experience, meeting James and taking vehicles for test drives. James was very patient and knowledgeable. He was also ready and willing to look up information that he did not know the answer to. When we eventually agreed on a price, we were not put on there any time or commitment pressure. We are very happy with our purchase and the stress-free experience with James at Criswell. More
by Deyne
November 30, 2020
Bought a beautiful car from James Tan of Criswell Maserati. He made the buying process easy, luxurious and well-informed. Will only buy from James! Maserati. He made the buying process easy, luxurious and well-informed. Will only buy from James! More
by JTuvin
November 28, 2020
Criswell gave us a great deal with minimal hassle. They were extremely professional and have adapted well to our current covid environment. They also have significantly more choices in inventory than other were extremely professional and have adapted well to our current covid environment. They also have significantly more choices in inventory than other Alfa dealers. Overall, it was a very pleasant car buying experience. More
by ctdavis
Employees Worked With
November 28, 2020
This was the best experience that I’ve ever had with purchasing a car! Mr. Karifa Mara really made everything so easy; and he managed to make it special by presenting my car with a bow :D Thank you for purchasing a car! Mr. Karifa Mara really made everything so easy; and he managed to make it special by presenting my car with a bow :D Thank you for your commitment to excellence in customer service! More
by mailamb
