Criswell Maserati - Alfa Romeo

I had an abysmal experience dealing with this Maserati dealer. I contacted the dealership on August 15, 2024 regarding an advertised used BMW 760Li. Karifa Mara got back to me the next morning and informe dealer. I contacted the dealership on August 15, 2024 regarding an advertised used BMW 760Li. Karifa Mara got back to me the next morning and informed me that the car was sent to a BMW dealer to get some recalls completed so he did not have access to the car to answer my multiple questions and information requests. After I made sure they did plan to retail the car given its age and complexity of repairs if anything was needed, I offered to put in a deposit to secure the car while we vet the specifics. It was a very reasonable suggestion given that the car was not at the dealership and I had multiple questions and information that I required to have as a remote buyer (I am a hobbyist collector). Karifa informed me that a NON-refundable deposit could be the only option and cautioned me that if I decided not to proceed, the deposit would be forfeited. This should have been my first clue that this dealership is an unethical operation, as non-refundable deposits are not even technically legal, especially as no paperwork was yet presented nor any specifics (including price) agreed upon. We decided to wait until the car returned to the dealership. Days went by and I kept asking for information, such as the inspection report, service reports (such as the RO performed at the dealership to return the car), and specifics about their fees and payment. Karifa was nice and friendly but he was as slow as a snail in getting the information over. Finally, on Friday, August 23, Karifa informed me that the car was back at their dealership. I asked for pictures and videos, and a proforma PO and specifics, and all I got was wire transfer info, and later on a few poorly taken pictures trickled in, and a video (after I asked again) without audio where Krifa supposedly went over the car's flaws audio-visually. Anyway, I told Karifa to get the PO over and asked my accountant to handle the specifics. At that point, I was told the dealership charges a 3% fee for credit card deposits and there is also an $800 bogus fee added to the purchase price. I offered a very reasonable compromise purchase price and asked Karifa to get his GSM's OK before proceeding. I did not hear anything back until I pinged Karifa, and he got back to me on Monday, August 26, saying the car was available and that we could proceed. I did not hear again for hours and pinged him again, at which point he told me the car just got sold to a local buyer. This was EXTREMELY disappointing and unprofessional. I don't think Karifa was involved, but his manager or GSM must have been, and, to me, this sort of business conduct is very unprofessional and unethical. I was strung along for 10+ days, and in the end, there was no courtesy extended to me to give me the first right of refusal, given the amount of time invested at my end. My recommendation would be to stay absolutely away from this dealership, and any other dealership under the Criswell umbrella, given the unprofessionalism and unethical approach in handling my business. More

Karifa sets the gold standard in customer service! Exceeded my expectations in every way - listened attentively, knows the products inside and out, and went above and beyond to get the right car at th Exceeded my expectations in every way - listened attentively, knows the products inside and out, and went above and beyond to get the right car at the best price. Icing on the cake was his great personality and upbeat, positive energy. Really felt like joining an exclusive family rather than just a car transaction. I love my new Alfa!! More

Karifa is wonderful! !! What a pleasure to do business with him. He was excellent in everything & made the experience unbelievable from the beginning. Calm, cool & collect !! What a pleasure to do business with him. He was excellent in everything & made the experience unbelievable from the beginning. Calm, cool & collected & easy what more can a client expect or want. He runs the most luxury auto boutique in the DMV! Go see him if you want to be blown away & want the luxury boutique experience! More

Was greeted almost as soon as I walked in. Ethan was very helpful and offered a test drive of any of the three cars i was interested in. Test drive was great. Ethan was very helpful and offered a test drive of any of the three cars i was interested in. Test drive was great. More

Mr. Ethan, was great, wonderful customer service, very knowledgeable, met all my needs and concerns. If your in need of a vehicle see Mr. Ethan, I promise your will not be disappointed. Mr Kevin, General knowledgeable, met all my needs and concerns. If your in need of a vehicle see Mr. Ethan, I promise your will not be disappointed. Mr Kevin, General Manager, very honest and true to running the best Maserati Dealership around. Mr. Harry CRISWELL the best service Manager I’ve come across in a very long time. Mr. CRISWELL very honest and to the point of making your experience very remarkable. Thanks to all the gentlemen up above for a wonderful experience and the best customer service experience. I will be back very soon to purchase a Maserati for my wife very soon. I will be seeing you Ethan, as I promise. More

Professionalism is what stands out of my experience with gentle awesome brother Karifa Mara. I will always recommend him to all family and friends. gentle awesome brother Karifa Mara. I will always recommend him to all family and friends. More

Found car I liked and the purchase was very easy! Everyone was nice and easy to talk to. Beautiful facility! Everyone was nice and easy to talk to. Beautiful facility! More

Thank you so much to Mr. James, he made this transaction quick and smooth. He was very professional and attentive for the entire process. We will definitely be coming back fo James, he made this transaction quick and smooth. He was very professional and attentive for the entire process. We will definitely be coming back for our next vehicle. More

The experience was tremendous And u have a new convert to your family! Thank you to your family! Thank you More

I've worked with Erick both times when I dropped off my 2020 Giulia. He has always been great to work with! 2020 Giulia. He has always been great to work with! More