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Criswell Maserati - Alfa Romeo
Germantown, MD
593 Reviews
Criswell Auto began as a family owned Chevrolet dealership in 1972 and we are now Maryland's largest group of independent, family-owned dealerships. We continue to expand and we currently have 11 New Vehicle franchises across three locations including Gaithersburg, Germantown and Thurmont, Maryland.
Criswell Maserati - Alfa Romeo dealership in the Washington D.C. area, invites you to come experience some of the finest luxury vehicles in the world! At Criswell, we understand the high expectations from our Maryland customers and we enjoy the challenge of meeting and exceeding those expectations each and every time.
Many customers travel from the Washington D.C. and Mid-Atlantic areas to visit our Maryland Maserati dealership in Germantown, MD - mainly because of our outstanding customer service, huge inventory, affordable financing and great prices!
Our primary concern is the satisfaction of our customers. Criswell Maserati - Alfa Romeo is committed to maintaining an excellent standard of customer service and care at all times in all departments from sales to service to finance.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 7:30 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 2:30 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 2:30 PM
Sunday Closed
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Showing 593 reviews
November 22, 2019
THANK YOU ALBERTO ALBERTO , MY DAUGHTER AND I, THANK YOU AGAIN FOR MAKING OUR CAR PURCHASE EXCELLENT .YOU AND YOUR STAFF ARE AWESOME . YOUR CUSTOMER SERVICE IS EXCELLEN ALBERTO , MY DAUGHTER AND I, THANK YOU AGAIN FOR MAKING OUR CAR PURCHASE EXCELLENT .YOU AND YOUR STAFF ARE AWESOME . YOUR CUSTOMER SERVICE IS EXCELLENT. IT KEEPS ME COMING BACK ALL THE WAY FROM LONG ISLAND NY. THANKS NICK AND ANGELINA More
by nicholas tembelis
November 19, 2019
Karifa Mara Made my used car purchase great.. he has excellent customer service and worked with me to make sure I got in the vehicle that I wanted. excellent customer service and worked with me to make sure I got in the vehicle that I wanted. More
by Adunnieaston
November 15, 2019
Thank you, Karifa After many months of researching, test driving, and generally pining for a new sports sedan I recently purchased a 2019 GIULIA QUADRIFOGLIO NRING Spec After many months of researching, test driving, and generally pining for a new sports sedan I recently purchased a 2019 GIULIA QUADRIFOGLIO NRING Special Edition. The car is amazing. Equally amazing was the experience of purchasing the vehicle at Criswell Maserati Alfa Romeo in Germantown. Karifa in Sales was fantastic to work with. Since the purchase was late night on a Monday there wasn’t a lot of maintenance staff on hand for the car prep so Karifa took car of it himself. The extra attention to the sale and my satisfaction were much appreciated. Krystie in Finance was super easy to work with and very efficient (usually the finance paperwork process is the low point of the purchase experience). More
by Kurt S
November 14, 2019
Excellent dealership experience I went in just looking and ended up buying. Karifa was very helpful and understood what was important to me about not only the car but the process. We I went in just looking and ended up buying. Karifa was very helpful and understood what was important to me about not only the car but the process. We quickly found a model that met my requirements and then got through the test drive and trade-in appraisal process in short order. The deal sheet was simple and clear and the trade-in offer exceeded my expectations. Krystie was pleasant to deal with, professionally presented additional options for warranty, service, etc. and we got through the payment process with no pressure for extra's. I spent a little time with sales manager, Robert Buchanon to talk more about Maserati and the dealership. Before I left I met Anthony in their service department and had all my preliminary questions answered. Any reservations I may have initially about buying my first Maserati or transacting with a new dealership were quickly dismissed. Simply put, my experience so far with Criswell Maserati has been excellent. More
by G-burgman
Employees Worked With
Other Employees :
Anthony Johnson, Alexander Duarte Leal
November 14, 2019
Karifa is great! Been looking for a used Maserati for years. Dealership is great. Karifa is great to work with. Helped to purchase a certified Maserati. Would reco Been looking for a used Maserati for years. Dealership is great. Karifa is great to work with. Helped to purchase a certified Maserati. Would recommend. More
by fairfaxoiler
Employees Worked With
November 12, 2019
The best customer service experience I have had purchasing a vehicle in a long time. Ms. Wong was very attentive to my needs, and I will always look forward to her service in the future. purchasing a vehicle in a long time. Ms. Wong was very attentive to my needs, and I will always look forward to her service in the future. More
by Marvin_Washington27
Employees Worked With
Nan Wong
November 10, 2019
Exemplary and expeditious customer service Sheer focus from Mrs.Wong upon entering the building. She advertised many avenues of finance and although I couldn't get the car I had previously rese Sheer focus from Mrs.Wong upon entering the building. She advertised many avenues of finance and although I couldn't get the car I had previously researched, she spent time combing her inventory to present me with 3 great options to select from. She was more concerned about my overall satisfaction more that the sale and that trait is rear. At at the end of the day I was extremely satisfied. Roberts knowledge of his inventory was accurate and Krystie was classy and efficiently "to-the-point". Overall. great team cohesion. More
by vauhn
October 31, 2019
Veronica's Review Nan was incredible! Very professional and honest about the process. Krystie explained everything in detail and Robert was very considerate and kind. Nan was incredible! Very professional and honest about the process. Krystie explained everything in detail and Robert was very considerate and kind. Great experience and no hidden agendas. I will definitely recommend them to others. More
by VHarger
October 15, 2019
Trustworthy and easy to deal with Great price, excellent service. Did all the work over the phone and email. Showed up at the branch, signed the papers, and was out in less than 30 min Great price, excellent service. Did all the work over the phone and email. Showed up at the branch, signed the papers, and was out in less than 30 minutes. More
by zeetwo
October 13, 2019
I bought a jeep I had an opportunity to work with Karifa Mara. To be very honest, his enthusiasm to help and make sure I was leaving with a great situation. His posit I had an opportunity to work with Karifa Mara. To be very honest, his enthusiasm to help and make sure I was leaving with a great situation. His positive disposition and his service was very refreshing, whereas my interactions with Salesman isn’t always great. I highly recommend Karifa assist you when you buy a car from Criswell Maserati. Thank you Karifa! More
by Tommy
