Criswell Maserati - Alfa Romeo

Second time around dealing with Alberto I am so happy that there was no hassle purchasing a new vehicle. I am a second time buyer from Criswell and Alberto was informative and helpful. Than I am so happy that there was no hassle purchasing a new vehicle. I am a second time buyer from Criswell and Alberto was informative and helpful. Thank you for your service Alberto. Fessha More

Alberto was awesome I called Alberto to find out if he had a 2018 Stelvio available, he said yes and provided me with a deal I could not refuse, he was professional, effi I called Alberto to find out if he had a 2018 Stelvio available, he said yes and provided me with a deal I could not refuse, he was professional, efficient and got the job done in a matter of 2 hours from start to finish. I was very happy with the complete process of my car buying experience. More

Never felt more comfortable. No pressure, welcoming, and down to earth. I drove 2 hours to buy a car from Criswell! Thats how awesome the team is! Felt so comfortable with James No pressure, welcoming, and down to earth. I drove 2 hours to buy a car from Criswell! Thats how awesome the team is! Felt so comfortable with James and Krystie. Authentic customer service with zero pressure. Very hard to find!! Only hiccup is we couldn't find the owners manual to my Quadrifoglio but I'm confident they will order me one like they said. More

Excellent car buying experience Karifa went above & beyond. As you can see I gave it 5 stars because it was a very smooth process from the beginning to the end. Karifa was profession Karifa went above & beyond. As you can see I gave it 5 stars because it was a very smooth process from the beginning to the end. Karifa was professional and polite in his approach, patient and prompt in his response. Karifa thank you for making my car buying experience a wonderful one at Criswell Maserati. More

Great experience - Karifa super helpful! Karifa was top-notch and made this transaction one of easiest most enjoyable experiences I've had in car buying. I called him about a specific Alfa (G Karifa was top-notch and made this transaction one of easiest most enjoyable experiences I've had in car buying. I called him about a specific Alfa (Giulia Quad), gave him my constraints and requirements and within an hour, he had a great deal for me over email. 2 days later I went and picked up the car and everything was flawless- I was out of the dealership with my new car in less than 2 hours. Karifa is responsive, diligent, and passionate about his jobs. I had a great buying experience with him! Krystie in finance was organized, professional and pleasant as well! More

Great car-buying experience! Karifa was fun to work with. He was very joyful, personable and professional. We knew what we wanted, and he was able to deliver. We really had a g Karifa was fun to work with. He was very joyful, personable and professional. We knew what we wanted, and he was able to deliver. We really had a great experience at Criswell. More

Excellent car buying experience! Sales: Karifa Mara was excellent. He listened to my specs and produced a car (Alfa Romeo Giulia Ti Sport AWD) that was on point and at a price within Sales: Karifa Mara was excellent. He listened to my specs and produced a car (Alfa Romeo Giulia Ti Sport AWD) that was on point and at a price within my budget! It was extremely fun to work with him! Finance: Krystie was extremely professional and was well versed in all aspects of finance and (pricing) options for the car. She also had the coolest electronic "desk" to produce paperless forms I have ever seen. Almost Star Wars like! Both of these individuals made buying my Alfa Romeo seamless and easy! Kudos to both of them. More

Great physical space and personable staff. I saw vehicle on line and emailed that we would be coming to look at it. I received an email very quickly saying it was still available. Following d I saw vehicle on line and emailed that we would be coming to look at it. I received an email very quickly saying it was still available. Following day a follow up email asking for a general time. And day of going an early email advising it was still available. We arrived and we're greeted warmly by all. The car was there and we test drove it and liked it. The actual dealership is very well designed and we felt comfortable in the space for the hours it took to complete the deal. Only reason it got two stars on quality of work is that I found french fries and napkins under driver's seat and spare tire storage area was full of spilled wine which we did not find until at home. The wine was dried and very sticky. Overall we recommend this dealer and the staff. Plus seeing all the Maserati is a great experience. More

1st Scheduled Service Experience Leaves a Bad Taste My first scheduled service experience was very disappointing. I scheduled my service for my car to be picked up on Thursday, April 4th, spoke with "D My first scheduled service experience was very disappointing. I scheduled my service for my car to be picked up on Thursday, April 4th, spoke with "Dana" I am sure I did not spell this write but he referenced himself as the manager. I was not in the system although I have had the Maserati for a little over a year and Karifa Mara was my sales person (btw, he was great). Provided my name, telephone number for both me an my husband as well as our address, he said we were not there. So he got all the information and said he would have someone leave their office at 9 am and they would be at my house by 10 am on April 4th. I verified twice, to which he repeated they will leave there at 9 am and be at my home by 10 am. Thursday, April 4th at 10:20 am I called and asked was the driver running late, it was the same person I scheduled the service with and he said I show you are bringing your car to us. I reminded him of our conversation and that he was the person who scheduled the service although he tried to act like someone else made this error. So he said he would have someone leave right now since according to the map they could be at my house in 26 minutes. I said okay, I can wait until 11:25 am but have to leave for my doctor's appointment. 11:32 I called and once again, same guy. Oh, he says, he should have been there by now, we will reschedule and I will just call him to come back. He said they could come on Saturday morning, I said anytime before 10:30 am would be fine. Saturday arrives, and once I am dressed and ready to leave I see I have 3 missed calls and voicemail stating they are calling to make sure someone is here before they send their driver and to call them. Really, I can't believe this. The driver picks up the car, asks me to complete the paperwork and although I told them when I scheduled the service I pre-paid for the service as well as the "replacement tire" plan I am being asked to provide my credit card number. I refused and told the guy I understood he was doing his job but I paid for this and it should be on file and I am not providing my credit card number. He says okay, and I ask about the car being washed. He assured me the car would be cleaned and shinning when returned which would be Monday. It just doesn't end; so I am out doing my Saturday things and I again get voicemails from the same guy asking me to call. When I return the call he states that he isn't sure he can get the car back to me today, I said I was told it would be Monday anyway so it was fine. Since I am keeping the car he needs me to send him a copy of my drivers license. I am just amazed at this as I am in the middle of a store and I am going to send him a copy of my drivers license. I ask him to call my husband and he can provide the number and probably send a copy as he is home. We agree he will be bringing my car first that Monday morning as I have a 10:30 appointment. yes, will be first. Monday rolls around and its a new guy from the service department calling me; see I have a missed call and now my husband has 2; it is a little after 9 when we see this and I call. The service guy, I believe he said Anthony but not sure, great news your car is ready. Well it was ready Saturday and you were supposed to be here before 10:30, same story. We will send someone right now...the driver does get here at 10:30, late for the appointment and the car is NOT clean, honestly the windows dirtier than before, they did vacuum the carpet but it is far from clean and once again disappointed. This is truly one of the worsts experiences I have had with a service department and think I would rather take the car to a NAPA to have the oil changed compared to dealing with them again. I was very hopeful I would be given the opportunity to complete a survey for the service but did not receive one so I wanted to share. I do not recommend purchasing a car or having it serviced here based on this overall experience. While you have a great sales person, the experience doesn't stop once we drive off. Repeat business is what most strive for and I can assure you, you will never get mine. And lastly, next time you bring someone a car to drive it should be of the same caliber and quality not lesser. More

Alberto Zamorano Alberto is the best. I have been buying cars from him since 1997. The Criswell Alfa Romeo store is second to none. The store is clean with plenty of c Alberto is the best. I have been buying cars from him since 1997. The Criswell Alfa Romeo store is second to none. The store is clean with plenty of cars to choose from. I was very impressed with the staff and service. I was also very impressed with how every question was answered. Alberto knee every aspect of the car from engine to tires. More