Criswell Maserati - Alfa Romeo

Outstanding experience with James Tan and Criswell Maserati I had the pleasure of visiting Criswell Maserati recently to take a look at a Maserati Ghibli and was politely assisted from the moment I walked in th I had the pleasure of visiting Criswell Maserati recently to take a look at a Maserati Ghibli and was politely assisted from the moment I walked in the door by James Tan. James was absolutely outstanding to deal with! He was very attentive to my many detailed questions from the start and was extremely patient with all of my requests including multiple test drives and even putting the Ghibli side by side to my old car (Mercedes E350) to measure size differences and compare features. Since Criswell has such a large inventory of Maserati's to choose from, James had to move several other cars for me to test drive the specific one I was interested in - he did so with professionalism, patience, and with no pressure on me for a sale. Thanks to the attention I got from James (he spent an entire afternoon with me) and his facilitation of me getting a great deal on the Ghibli, I bought it and drove it home that afternoon. As part of the overall process, the Criswell sales manager Robert Buchanan was also friendly and easy to work with and the finance/business manager (Krystie Zhang) was also outstanding in getting me a great financing arrangement. I highly recommend Criswell Maserati and James Tan as your go to person when you get there! More

Impressed in every way From my knowledgeable sales person (Danny) to the extremely thorough and quick finance expert (Krystie), this purchase was the best experience I have From my knowledgeable sales person (Danny) to the extremely thorough and quick finance expert (Krystie), this purchase was the best experience I have ever had at a dealership. I have purchased at least 5 other males from dealerships and nothing compared to the treatment and professionalism of the team at Criswell. I look forward to a long and exciting relationship with this dealership! Thank you for the Alfa Romeo! I will be back for a two-seater soon! More

First Class Experience I have been thru more than a few luxury car dealerships and the experiences have varied greatly. Recently I purchased a Maserati Quatroporte from Cris I have been thru more than a few luxury car dealerships and the experiences have varied greatly. Recently I purchased a Maserati Quatroporte from Criswell Maserati andhad the please with dealing with Alberto Zamorano. I was by far my most pleasurable car purchasing experience to date. Unlike many prior experiences in which the salesperson is intent on "adding another sale" to the car purchase , like an extended warranty or special gel coating, Alberto seemed more intent on having me enjoy the experience. I believe after hearing this was my initial Maserati purchase the refrain he used was "Welcome to the Maserati family". He showed a sincere intention in having me truly understand all the car's instrumentation before driving away from the showroom. Perhaps the best indcator of his dedication is that he was there at all for my pick up. I was coming in from out of town and the date I selected to pick up the car was Alberto's day off. Nonetheless, Alberto went that extra mile to come in on his day off and complete a wonderful sales experience for this clint. Thank you Alberto! More

Best car purchase experience I’ve had James provided a professional but relaxing purchasing experience. I really appreciated his no-pressure approach. He answered all my questions and gave James provided a professional but relaxing purchasing experience. I really appreciated his no-pressure approach. He answered all my questions and gave me the time that I needed to make various decisions. James also took the time to fully explain and demonstrate driving features of the car during the test drive. He was very knowledgeable about the car and did a great job guiding me through the car’s information/entertainment system and convenience features. Thanks James! More

Anthony goes above and beyond any other Service Manager I took my Maserati in for its annual maintenance and had the pleasure of meeting Anthony Johnson. I have purchased a lot of vehicles, mostly high lin I took my Maserati in for its annual maintenance and had the pleasure of meeting Anthony Johnson. I have purchased a lot of vehicles, mostly high line, and always feel more comfortable having the dealer perform any work versus an independent shop. Obviously, over the years I've met and dealt with many different Service Managers, but none compare to Anthony. I was impressed with the initial meet and greet, explanation of work to be performed, explanation of completed work performed, and just how I was treated during my visit. I forgot to mention, I'd scheduled the appointment online, after hours, therefore, no one actually received my request for the 730am apt. Anthony was short-handed but asked the Technician to take a break from what he was doing, put my car on another lift, and go ahead and take care of me even though they were shorthanded and I didn't have an appointment on the books. Thanks Anthony, I'll be back for sure. Trey More

AWESOME EXPERIENCE with Alberto Zamorano I live in North Carolina and was in the market to purchase an Alfa Romeo TI Stelvio. I searched in NC, SC, and VA and had narrowed it down to two deal I live in North Carolina and was in the market to purchase an Alfa Romeo TI Stelvio. I searched in NC, SC, and VA and had narrowed it down to two dealerships. After speaking with Alberto, one of the Sales Specialists at Criswell Maserati & Alfa Romeo of Germantown, and working out a great deal, I went with Criswell. It was over a five hour drive, but upon arrival at Criswell, I met with Alberto and I was confident that I had made the right choice. He was very knowledgeable, professional, and helpful in answering all of my questions. The atmosphere at Criswell is both professional and relaxing and all of their staff was very courteous. I'll be returning in two years for my next vehicle. GREAT JOB to Alberto Zamorano and team!!! More

Great experience buying a Used 17 Acura ILX I bought a used 2017 Acura ILX with Premier Package for a very reasonable price at Criswell Maserati. James Tan was the salesman and he was very accom I bought a used 2017 Acura ILX with Premier Package for a very reasonable price at Criswell Maserati. James Tan was the salesman and he was very accommodating, allowing me to have the car inspected by a nearby Acura dealer. There were no hidden charges and I think I got a great deal. James also showed me how to use all of the cars features and electronics after the purchase. Recommended! More

He is the best of the best! Professional, courteous, and personable! Alberto answered all of my questions and made sure I was comfortable with everything before presenting me wit Professional, courteous, and personable! Alberto answered all of my questions and made sure I was comfortable with everything before presenting me with the paperwork. He also worked with me for hours to get the right price so I could afford my dream vehicle. I would give him 10 stars if I could! Thank you, Alberto! I'll be coming to see you again at the end of the year :-) More

Thanks Mr. Alberto Zamorano. Alberto Zamorano helped me with the purchase of my first Maserati today. He is very knowledgeable about the vehicles and considerate toward the custom Alberto Zamorano helped me with the purchase of my first Maserati today. He is very knowledgeable about the vehicles and considerate toward the customer, He did not pressure me nor he applied any of the salesperson strategies to manipulate the customer. He appeared to be interested only in making sure I chose the vehicle that was right for me and that would make me happy for years to come. Everybody at Criswell Maserati was very professional and made me feel at ease. These cars are gorgeous but they are not inexpensive, it takes a special person with the proper attitude to guide the client through the choice of the right vehicle, accessories and protection plans. FG More

Mr Zamorano is a gentleman He was kind and courteous, he knew the Alfa Romeo product line, he was very helpful in every regard. He even knew some things about Alfa's 108 year h He was kind and courteous, he knew the Alfa Romeo product line, he was very helpful in every regard. He even knew some things about Alfa's 108 year history. More