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Criswell Maserati - Alfa Romeo

Germantown, MD

4.8
593 Reviews
Criswell Auto began as a family owned Chevrolet dealership in 1972 and we are now Maryland's largest group of independent, family-owned dealerships. We continue to expand and we currently have 11 New Vehicle franchises across three locations including Gaithersburg, Germantown and Thurmont, Maryland. Criswell Maserati - Alfa Romeo dealership in the Washington D.C. area, invites you to come experience some of the finest luxury vehicles in the world! At Criswell, we understand the high expectations from our Maryland customers and we enjoy the challenge of meeting and exceeding those expectations each and every time. Many customers travel from the Washington D.C. and Mid-Atlantic areas to visit our Maryland Maserati dealership in Germantown, MD - mainly because of our outstanding customer service, huge inventory, affordable financing and great prices! Our primary concern is the satisfaction of our customers. Criswell Maserati - Alfa Romeo is committed to maintaining an excellent standard of customer service and care at all times in all departments from sales to service to finance.
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19570 Amaranth Drive

Germantown, MD

20874

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Showing 593 reviews

July 04, 2024

Karifa is so passionate and caring about what he does. It made a world of difference to work with someone so happy, caring, and an expert in the field More

by Davidmcchesney97
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Karifa Mara
5.0
This rating includes all reviews, with more weight given to recent reviews.
Krystie Zhang
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 05, 2024 -

Criswell Maserati - Alfa Romeo responded

Thank you so much for taking the time to highlight the efforts of our staff! We want all of our customers to have an enjoyable car buying experience, and it's wonderful to know you found Karifa to be so helpful. We value your business and truly appreciate this positive review of your recent visit.

June 29, 2024

Karifa is extremely talented professional with a unique personality! Great guy! Will definitely consult him for my next car purchase! More

by Sam7
Recommend Dealer
Yes
Employees Worked With
Karifa Mara
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 01, 2024 -

Criswell Maserati - Alfa Romeo responded

Thank you for sharing this 5-star rating! We hope to be of service to you in the future.

June 27, 2024

This is my 2nd time (back to back) working with Karifa at Criswell. I had great buying experience, which is a understatement. The entire sales team worked together and treated me like an old friend (big shou More

by Tony
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Robert Buchanan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Karifa Mara
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 28, 2024 -

Criswell Maserati - Alfa Romeo responded

It's wonderful to know you can so easily recommend our standout staff! We sincerely appreciate you choosing to work with Criswell, Karifa, and our top notch team. We look forward to seeing you soon!

June 25, 2024

I have to echo so much of the sentiment already expressed here. I've been buying and selling cars and motorcycles for nearly 50 years. This was the easiest and most fun I've ever had. I have a disability More

by jwolf
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Karifa Mara
5.0
This rating includes all reviews, with more weight given to recent reviews.
Krystie Zhang
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 26, 2024 -

Criswell Maserati - Alfa Romeo responded

Congratulations on your purchase! We're pleased to know you were completely satisfied with your overall purchasing process and welcome you to reach out if we can be of further assistance.

June 24, 2024

karifa Mara is best rep I have had in 30 years with 10 cars bought from Criswell; he is the most knowledgeable and is the reason I will come back for another 10 cars and will recommend Criswell to anyone. More

by bob_maloney
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Karifa Mara
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 26, 2024 -

Criswell Maserati - Alfa Romeo responded

Thank you so much for your continued patronage! It's rewarding to know our staff consistently meets your expectations to provide an exceptional car buying experience. We truly value your business and look forward to the next opportunity to work with you here at Criswell.

June 21, 2024

Karifa was an absolute delight to work with, great energy and zero pressure. Provided me with options and worked diligently to ensure I was comfortable every step of the way. 10 Stars My Friend!! More

by Ryan and Bj
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Karifa Mara
5.0
This rating includes all reviews, with more weight given to recent reviews.
Krystie Zhang
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 24, 2024 -

Criswell Maserati - Alfa Romeo responded

It's wonderful to know you had a remarkable car buying experience while working with Karifa. We value your business and look forward to your next visit with us here at Criswell.

June 07, 2024

Karifa Mara is the best Maserati consultant in North America. This my third vehicles in 4years he always exceeded my expectation. I will follow him whatever he goes for my vehicles needs. More

by Amstronga
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Karifa Mara
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 12, 2024 -

Criswell Maserati - Alfa Romeo responded

Thank you for taking the time to share these kind comments and high star rating. Our courteous and capable staff is here to help, and we sincerely value the opportunity to work with you. Don't hesitate to reach out if we can be of further assistance.

May 23, 2024

I will start off saying Karifa is one of the best in the business. Very knowledgeable and great customer service. You can tell he really loves his job and also the passion he has for cars. If you go to Cris More

by mkoveleski
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Karifa Mara
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 28, 2024 -

Criswell Maserati - Alfa Romeo responded

It's exciting to see you had such a wonderful experience at Criswell! Our courteous and capable team is always ready to assist with any of your automotive needs. We value the opportunity to work with you and truly appreciate your recommendations.

May 17, 2024

What a great exsperiance i had with Karifa Mara at Criswell Maserati 5 star from start to finish and i would reccomend him as a great profesional and he has a cool style himself . More

by britboss
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Karifa Mara
5.0
This rating includes all reviews, with more weight given to recent reviews.
Krystie Zhang
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 20, 2024 -

Criswell Maserati - Alfa Romeo responded

It's our goal to offer standout service, and it's wonderful to know you were pleased with your experience at Criswell. We value your business and look forward to the next opportunity to work with you.

March 25, 2024

My Grecale Modena has had constant issues over the past 6 months, and Criswell has not treated me very well. I ended up calling Maserati Americas to get a resolution, and Criswell continued to treat me like More

by FLAWLESS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Harry Criswell IV
1.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 28, 2024 -

Criswell Maserati - Alfa Romeo responded

We are sorry to see you did not have a more positive experience at Criswell. We appreciate all feedback and your comments have been shared with our management team for review. We truly hope these issues have been addressed to your satisfaction.

Mar 28, 2024 -

FLAWLESS responded

The dealership is attempting to correct the issue, due to the intervention from Maserati Americas; however, the overall level of customer service from Criswell service management has not been pleasant. I should never hear something from Maserati, only to have the dealer say the opposite or act as if Maserati has not been in communication on my behalf. An additional annoyance is the lack of Maserati loaner vehicles. I paid for a Maserati, not a base level Alfa so i should not expect that to be my loaner car. The lack of loaner vehicles is very disheartening. The Criswell family has major issues to work out regarding quality customer service. Perhaps they will learn about customer loyalty one day when they treat customers correctly.

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