Criswell Maserati - Alfa Romeo
Germantown, MD
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 7:30 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 2:30 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 2:30 PM
Sunday Closed
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Welcome to the Brand.... Fantastic Experience I first contacted Alberto via email at the recommendation of a friend. He was very responsive and took the time to answer several of my follow-up ema I first contacted Alberto via email at the recommendation of a friend. He was very responsive and took the time to answer several of my follow-up emails in great detail. When I went to the dealership the next day I was very pleased with the attention I received from Alberto during the entire process. I've bought numerous cars over the years but never worked with anyone who provided such detailed and professional assistance without being overbearing. He is a pleasure to work with. I was also fortunate to have had the chance to talk with Omar while I was there and was very impressed with his demeanor, professionalism and the rapport established with him. I definitely felt like I was establishing a new relationship rather than just buying a car. After the purchase, on my way home, I encountered a problem that was not due the to the vehicle or the dealership in any way. When I called Omar to ask him advice on getting it corrected, he insisted on my bringing the car back to him to have the issue corrected. He went far above anything I could have expected! I would recommend this dealership to anyone looking for a fantastic car buying experience. Alberto said to me upon my leaving, "Welcome to the brand". That definitely is what it feels like! More
Buying experience Karifa was exceptionally courteous, very knowledgeable and extremely patient and kind... the overall experience was very painless... buying the car wa Karifa was exceptionally courteous, very knowledgeable and extremely patient and kind... the overall experience was very painless... buying the car was so easy and there were multiple options ... We have been to other dealership but I would say Criswell was by far the most accommodating More
Absolutely the best This dealership is 100% on top of it. Karifa knows his cars and does not pressure his clients. I would say that he is the absolute best car representa This dealership is 100% on top of it. Karifa knows his cars and does not pressure his clients. I would say that he is the absolute best car representative ever. I highly recommend everyone who is interested in either a Maserati or Alfa Romeo go see Karifa! He provided the best experience when getting the Alfa Romeo Giulia and I will go back to him for any of my future cars. This is coming from a US Army Officer. More
Sale review Great experience easy to deal with and very professional. I will recommend and referrals friends and family to Mr Karifa Mara and Criswell Maserati in Great experience easy to deal with and very professional. I will recommend and referrals friends and family to Mr Karifa Mara and Criswell Maserati in Germantown MD. By the I drove from Va Beach to make this deal. Thank you Karifa. More
Called try to purchase one, but couldn’t. I found one vehicle that they have and I really liked it, trying to get a hold on the finance situations since they dont work with capital one which w I found one vehicle that they have and I really liked it, trying to get a hold on the finance situations since they dont work with capital one which what I got pre-approval for. I been trying to get all the documents that they asked for, but things just couldn’t go as good as I thought it would be. Alberto is my salesman, he was nice and helpful at first, but when things got a little complicated with the paper works, he turned out and give me a very rude text saying “i need to do what I supposed to do, if you want my help” (which he talking about the paper works, but i couldnt have it right away, I have to email my claim adjuster to get it, and they didn’t) Can you believe that? he’s a saleman talking to a customer trying to get a car after Harvey’s flood. How rude is that? He didn’t even apologize for what he said, and I just have to defend myself, there were many more rude texts after that saying im draging my feet, I did try my best to provide them what ever they need and this is how they responds. I wish I talked to someone else and get things done if not they could have earning a better review. At the end, I have to turned down the vehicle. If you ever consider buying a vehicle here, work with someone else beside Alberto Zamorano. More
Came to test drive a car and walked out purchasing one . Karifa was one amazing guy we met , we walked In to test drive and he welcomed us with big smile and amazing service and the whole experience was same Karifa was one amazing guy we met , we walked In to test drive and he welcomed us with big smile and amazing service and the whole experience was same as walking in , we had gone to Arlington dealership a week before and we were disappointed to say the list , but thank you karifa for your great sales pitch and personality we are know owners of fine luxury car. You More
Great dealer I am very pleased to recommend Criswell Maserati -- by far the easiest car purchase I ever experienced. James Tan was knowledgeable and and a pleasur I am very pleased to recommend Criswell Maserati -- by far the easiest car purchase I ever experienced. James Tan was knowledgeable and and a pleasure to deal with. Five stars... More
Alberto Zamorano and my New Stelvio I am very pleased to recommend Alberto Zamorano. I recently bought an Stelvio suv-Alpha Romeo. Alberto is very knowledgeable, His ability to demons I am very pleased to recommend Alberto Zamorano. I recently bought an Stelvio suv-Alpha Romeo. Alberto is very knowledgeable, His ability to demonstrated all the great features of the Stelvio, convinced me that Stelvio was the car for me. He was bright and credible. He is also a class act both personally and professionally. He gets behind products he believes in, but didn’t push something that he knew was not in my best interest. He is very flexible, shows leadership, initiative and high interpersonal skills. I highly recommend Alberto Zamorano. More
Top Notch, Five Stars All around! Absolutely the easiest car purchase I have ever had. Chuck Lewis was a true professional supported by a strong dealership. Thanks for a great car, Chu Absolutely the easiest car purchase I have ever had. Chuck Lewis was a true professional supported by a strong dealership. Thanks for a great car, Chuck and the Criswell Team! More
Great On-Line, Out-of-State Car Buying Experience Having not lived within proximity of Germantown, MD I was very please with the communication and overall experience with Chuck Lewis and Criswell. Lo Having not lived within proximity of Germantown, MD I was very please with the communication and overall experience with Chuck Lewis and Criswell. Looking forward to searching their inventory for potential future pruchases. Thanks again and thanks for picking me up from the airport! More