Criswell Maserati - Alfa Romeo

Great sales experience, DISAPPOINTING Follow-up Service I purchased a car from this dealership in February of 2017, and had zero complaints regarding the actual buying experience. Alberto and his team were I purchased a car from this dealership in February of 2017, and had zero complaints regarding the actual buying experience. Alberto and his team were attentive, professional and responsive throughout the process. However, my experience soured significantly when I attempted to re-connect with a potential missing component of the car, as well as to inquire about the dealership's ability to provide servicing for my vehicle. Five separate attempts to establish communication with Alberto, spread over one month, resulted in ZERO responses. Ultimately, I had to resort to establishing contact with the General Manager to have my questions responded to. To help clarify my rating, my complaint lies not with their inability to support my initial inquiries, but rather the fact that I was completely ignored for over a month. Overall, it left me with the feeling that my only value to the dealership was the check I wrote for the car, vice establishing a lasting relationship. I certainly hope my experiences, and unfortunate disappointment, will prevent something like this from happening in the future. More

Great Experience! I highly recommend Karifa at Criswell Alfa Romeo for your next purchase or lease. Karifa was extremely responsive and found the car I was looking for I highly recommend Karifa at Criswell Alfa Romeo for your next purchase or lease. Karifa was extremely responsive and found the car I was looking for in a few days. He paid attention to the details and make the whole experience enjoyable. Do yourself a favor and go to Criswell Alfa Romeo! More

Great Alfa Romeo buying experience! I recently purchased a used 2015 Alfa Romeo 4C from Karifa Mara at Criswell Maserati. Karifa was very pleasant to work with, and I will highly recomme I recently purchased a used 2015 Alfa Romeo 4C from Karifa Mara at Criswell Maserati. Karifa was very pleasant to work with, and I will highly recommend him to my friends and peers. After submitting an Autotrader email about the car, Karifa's email responses were prompt and helpful. He did not call me excessively or attempt to chase me down. As I am really short, he had his service department move the driver's seat in the car so that I could come down and safely test drive it before I arrived. Alfa Romeo 4Cs require manual seat height adjustment, so this gesture was extremely appreciated. The initial price of the car was below my expectations and the buying experience was simple, straightforward, and pleasant. After a brief negotiation, we reached a deal that I felt was mutually beneficial to everyone. I was in and out, in roughly 2 hours end to end. I was traveling to visit family prior to visiting Criswell Maserati, so I had my mother bring me to the dealership. Karifa made it a point to talk with her and entertain her while I was occupied. I really appreciated his willingness here as well. While I didn't interact much with them, Omar and Robert were also very pleasant to speak with when I did chat with them. I highly recommend Karifa and Criswell Maserati. More

Great service, fantastic negotiation for a fabulous car! I was searching around for a specific car for several months. Searching all over the country, looking at web sites, emailing dealers, etc. But when I was searching around for a specific car for several months. Searching all over the country, looking at web sites, emailing dealers, etc. But when it came down to it, the best dealer was in my own backyard in Maryland. I negotiated the base deal, came in and had a great test drive and bought the car. Its the small things, like having the car in front, started, had a customer sign on it, etc. Makes you feel special when someone goes out of there way on the details. After purchasing it, they cleaned it up and when I picked it up, it had a giant red bow on it! I was working with James Tan and Robert Buchanan. They both were extremely knowledgeable and made you feel that you were driving something really special. More

Outstanding! I just had the most amazing car buying experience at Criswell Maserati with Chuck Lewis and Robert Buchanan. They were knowledgeable, patient, efficie I just had the most amazing car buying experience at Criswell Maserati with Chuck Lewis and Robert Buchanan. They were knowledgeable, patient, efficient and fast. I could not be happier with the service that I received from the team. I love my new Maserati Levante. More

James Tan Rocks! I just had the most remarkable car-buying experience at Criswell Maserati-Alpha Romeo with James Tan, the salesman providing the best experience I hav I just had the most remarkable car-buying experience at Criswell Maserati-Alpha Romeo with James Tan, the salesman providing the best experience I have ever had. I had narrowed my search to either the Maserati Levante or the Alpha Romeo Stelvio. James called me when the first 2 Stelvios in the US rolled off the truck. From the first phone call through my becoming the first Stelvio owner in the US, James was terrific, low-key but extremely knowledgeable about both vehicles. I can't say enough about the experience. I met Omar when we closed and he was charming and very helpful I drove past 4 other dealers to work with James and the Criswell Alpha Romeo team! More

Awful Customer Service Scott the service manager really should be in a Fiat dealer service center. No clue on how to interact with luxury clients. Does not care about keep Scott the service manager really should be in a Fiat dealer service center. No clue on how to interact with luxury clients. Does not care about keeping the customer happy so they come buy more cars from the dealership. But hey that's why there is Maserati dealers in VA. Don't expect a return phone call from him unless you talk to the GM. More

An amazing experience. I have leased BMW's for the last 20 years and decided to try something different. I asked previous sales folks for a recommendation and was given Albe I have leased BMW's for the last 20 years and decided to try something different. I asked previous sales folks for a recommendation and was given Alberto's name. completely different experience - Alberto scheduled a 90 minute appointment with me and was extremely personable and knows his specialty. He found me my new Maserati Ghibli and scheduled another appointment to take delivery. Much less waiting around to complete paperwork, a personal review of car features with Alberto and I was off. Love my car and the seemless purchase. I will be back. More

The test drive sold the car I have purchased many luxury vehicles in the past, and have been on multiple test drives , but never one as exhilarating or informative as our test dr I have purchased many luxury vehicles in the past, and have been on multiple test drives , but never one as exhilarating or informative as our test drive with Karifa Mara . He also provided us with an excellent buying experience once we decided to purchase our Maserati . Karifa and Krystie (in finance ) made the entire transaction process seamless and pleasant. I would highly recommend Criswell Auto . More

Great Experience- Very smooth transaction Alberto made buying my Levante a very easy decision. He has excellent knowledge and worked to make the transaction very simple, even though I am loc Alberto made buying my Levante a very easy decision. He has excellent knowledge and worked to make the transaction very simple, even though I am located 3 hours away. I highly recommend working with Alberto! More