Criswell Maserati - Alfa Romeo

Customer Service Class Recommended for Scott Oliver Thursday evening my new car, less than 45 days old, 1500 miles on it, wouldn't start. I called into the service department on Friday and talked to Sco Thursday evening my new car, less than 45 days old, 1500 miles on it, wouldn't start. I called into the service department on Friday and talked to Scott Oliver inquiring about a loaner. Mr. Oliver informed me that he didn't have a loaner for me, I explained to him that I needed a vechicle to get around because my father is dying and was told by doctors that he would only live 3 weeks max and I wanted to spend the weekend with him. He said he was sorry but there was NOTHING he could do. I went on to ask him if I rented a car would MASERATI pay for it. He told me if I rented a vechicle and paid for it, that I could submit documation to him and he would submit it to corporate and they MIGHT reimburse me. After hanging up with him I called roadside to have the car towed to Criswell. At 10am the car was towed. I never received a courtesy saying my car is there or anything, At 4:30 I called because no one called me. I told him a phone call would have been nice if he had no other information, acknowledge the vechicle is in your possession. He blows me off and says, "your car is here and we were able to fully charge the battery" he ask me a serious of questions in a very nasty tone, "when was the last time you drove the car, how far did you go, etc? Finally, I asked him for Corp phone number he replied he didn't have it, I could google it, I asked if he could google it and he started panting as if I was bothering him. I asked who do you report to and his reply was "Omar" he went on to tell me Omar is gone for the day, he won't be back until tomorrow, no one else can help me. I asked if he could put me into Omar's voicemail box and he disconnected the line. I called back and left Omar a message. Omar did in fact call me back the same day. He assured me he would reimburse me for a rental and did a great job cleaning up Mr. Oliver's mess. I've purchased other high end automobiles before and Mercedes, Ranger Rover or BMW treated like he did. Outside of being embrassed because my new car had to be towed, my father dying now I have a service executive talking to me like and treating me like my business is NOT valued. If I treat my customer like Mr. Oliver treated me, I wouldn't have any customers. I expected so much more from Maserati. More

A great experience My wife and I had been searching for the right vehicle for a few weeks. We visited a few dealerships but things did not work out. My wife found this v My wife and I had been searching for the right vehicle for a few weeks. We visited a few dealerships but things did not work out. My wife found this vehicle on-line and we called and spoke with Rob Buchanan. His description of the vehicle was accurate and the customer service was outstanding. We bought our first vehicle from them at that moment. I'm certain when it is time to get another one, we'll be back. More

Chuck and Rob were great! Bought a used car. Both had very easy going personalities and were very knowledgable. Both were very transparent in providing information. When it Bought a used car. Both had very easy going personalities and were very knowledgable. Both were very transparent in providing information. When it came time to close, both Chuck and Rob made my wife and I feel very comfortable and made sure the process moved expeditiously. Enjoyed meeting them and would be happy to work with them again. More

Smooth , easy and very accomidating. Very Good experience. A good friend of mine bought a new Ghibli Q4 and sent me a photo early the next morning. Excited about the looks of his new ride I contacted Criswel A good friend of mine bought a new Ghibli Q4 and sent me a photo early the next morning. Excited about the looks of his new ride I contacted Criswell Maserati. I was not in the market for a new Maserati but once I spoke with their team and worked up the numbers I had no other choice. I bought same vehicle as my friend. They are great people to work with. They are professionals that were honest, helpful and able to place me in the right vehicle. I worked with Sales Expert Chuck Lewis and the General Manager Omar Stwodah. Outstanding service from both. I will be buying my next vehicle from them. Thank you Chuck and Omar for providing a great buying experience. More

Sincere and Genuine. Abiola's approach to his profession is as unique as it is rare. My wife and I were full of questions, concerns and uncertainty at the prospect of Abiola's approach to his profession is as unique as it is rare. My wife and I were full of questions, concerns and uncertainty at the prospect of purchasing a car we knew very little about. Abiola was patient and was genuinely concerned about our reservations. You took the time to walk us through each of our objections and it was clear that he had our best interest at heart. I strongly recommend Abiola and the entire team Criswell Maserati. If you want honest, candid and sincere help in purchasing a car, do yourself a favor and call Abiola. You won't regret it. I know we didn't! Christopher and Dusky Rankin More

Excellent Experience Just Leased the Ghibli with Criswell Maserati. This was the best leasing experience I've had so far. The process was fast, easy, smooth and very ple Just Leased the Ghibli with Criswell Maserati. This was the best leasing experience I've had so far. The process was fast, easy, smooth and very pleasant. They found the car I wanted on my first visit. 2 weeks later I walked away with my new car. Omar and Chuck and the financing department were very informative, extremely attentive, and made sure I got exactly what I wanted. I visited other Maserati dealers and couldn't find what I was looking for. Criswell Maserati has a huge inventory and if they dont have what you want, trust me, they will find it. I recommend them 100%. More

First Class All Around Abiola was the best salesman I have ever worked with when purchasing a new vehicle. We had communicated for a little over two weeks to try and come u Abiola was the best salesman I have ever worked with when purchasing a new vehicle. We had communicated for a little over two weeks to try and come up with the perfect vehicle. Abiola found that car on a Saturday for me....the only problem was I had a previous engagement that had been planned that afternoon and I live in Baltimore! Abiola to the rescue!!!! He offered to handle all the paperwork and drive the car up to me in Baltimore. We finished everything over the phone at 1pm and I had a new car delivered to me by 6pm. I am extremely pleased with my new purchase and would recommend Abiola to all my friends. More

Superb Service I've had an excellent experience dealing with Abiola at Criswell Maserati. Great group of folks in general. Very knowledgeable in the vehicle. Would d I've had an excellent experience dealing with Abiola at Criswell Maserati. Great group of folks in general. Very knowledgeable in the vehicle. Would definitely recommend to friends and family. More

Great Experience! I really enjoyed working with Albert when I bough my Alfa 4C! He was very professional and knew all about the car. Thanks for making it so easy! I really enjoyed working with Albert when I bough my Alfa 4C! He was very professional and knew all about the car. Thanks for making it so easy! More