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Criswell Maserati - Alfa Romeo
Germantown, MD
593 Reviews
Criswell Auto began as a family owned Chevrolet dealership in 1972 and we are now Maryland's largest group of independent, family-owned dealerships. We continue to expand and we currently have 11 New Vehicle franchises across three locations including Gaithersburg, Germantown and Thurmont, Maryland.
Criswell Maserati - Alfa Romeo dealership in the Washington D.C. area, invites you to come experience some of the finest luxury vehicles in the world! At Criswell, we understand the high expectations from our Maryland customers and we enjoy the challenge of meeting and exceeding those expectations each and every time.
Many customers travel from the Washington D.C. and Mid-Atlantic areas to visit our Maryland Maserati dealership in Germantown, MD - mainly because of our outstanding customer service, huge inventory, affordable financing and great prices!
Our primary concern is the satisfaction of our customers. Criswell Maserati - Alfa Romeo is committed to maintaining an excellent standard of customer service and care at all times in all departments from sales to service to finance.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 7:30 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 2:30 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 2:30 PM
Sunday Closed
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Showing 593 reviews
June 01, 2023
I unfortunately had to make the decision to buy a new / used alfa. I did not have a lot of time to shop but I am happy to say the Alberto was able to provide a car that I am confident will last me. The pri used alfa. I did not have a lot of time to shop but I am happy to say the Alberto was able to provide a car that I am confident will last me. The price was reasonable and Alberto went the extra mile to insure that I understood all of the features of the car and that I was comfortable with it. My wife will be ready for a new Alfa in probably a couple of years and I will be returning to this dealership and hopefully Alberta at that time. I was able to decide on the car and drive away with it - and that was a huge deal for me. More
by ssaintamour
Employees Worked With
May 10, 2023
James' was knowledgeable and provided great customer service. Krystie was expectational - she made the finance process easy and quick. The entire experience was quick and stress free. service. Krystie was expectational - she made the finance process easy and quick. The entire experience was quick and stress free. More
by Lacy
April 06, 2023
I was searching for a Kia Stinger for quite some time but dealerships were not giving me the trade-in value I wanted, or they were only willing to do business in person. Danny not only talked numbers via tex dealerships were not giving me the trade-in value I wanted, or they were only willing to do business in person. Danny not only talked numbers via text, but also gave me a no-hassle trade in value that I wanted. The entire transaction was seamless and Danny went above & beyond to ensure we were in/out of the dealership and the Stinger was in pristine condition for me driving off the lot. I couldn't be more satisfied. This has been the best experience purchasing a vehicle thus far. Go see Danny - he will not disappoint! More
by crystal.j.green9
April 02, 2023
James was amazing to work with! He was helpful and knowledgeable about Maserati. He provided me with honest feedback and upon purchasing, he gave me a detailed overview of my new c He was helpful and knowledgeable about Maserati. He provided me with honest feedback and upon purchasing, he gave me a detailed overview of my new car. Awesome customer service!!! More
by sheilz
March 14, 2023
Erick was great to work with. He was very helpful and accommodating, explained the service required (routine), answered all our questions, and got us out of there in less time th He was very helpful and accommodating, explained the service required (routine), answered all our questions, and got us out of there in less time than originally expected. The waiting room was comfortable and well stocked with reading materials and a television to help quickly pass the time. So overall, 5 stars thanks to Erick and the dealership itself. . More
by pietromc
Employees Worked With
March 04, 2023
I traveled from outside of town to buy my vehicle and Alberto made it a seamless process. Knowledgeable, personable, and professional. You will get top notch customer service and a memorable experience! Alberto made it a seamless process. Knowledgeable, personable, and professional. You will get top notch customer service and a memorable experience! Thanks again guys More
by Precious
February 28, 2023
I traveled from out of town twice to do business with Criswell Maserati due to the awesome customer service!! Criswell Maserati due to the awesome customer service!! More
by J.Hankins
February 07, 2023
Wonderful experience overall-James was professional and very easy to work with. Extremely knowledgable. Buying a new car was so easy and smooth. very easy to work with. Extremely knowledgable. Buying a new car was so easy and smooth. More
by priya
February 05, 2023
We are discerning consumers, especially with automobiles (BMW brand loyalists for over 30+ years). We had choices from three Maserati dealerships in the DC metro area, but we decided to go out of our town (BMW brand loyalists for over 30+ years). We had choices from three Maserati dealerships in the DC metro area, but we decided to go out of our town in Virginia and chose Criswell Maserati in Germantown, Maryland. James Tan was the difference. He made our purchasing decision seamless and effortless. In short, James is a consummate professional who is a great listener and made earnest efforts to accommodate us. His in-depth knowledge of the Maserati brand and the Lavente Modena S was masterful and made our purchasing decision very efficient and stress-free. His communication was clear, he provided timely responses to our inquiries, and he was always respectful. Most importantly, my wife's experience on the day of pick-up was more than I expected, and that was priceless to me. I attribute this wonderful experience to James and his colleague, Krystie. Thank you, James and Krystie! More
by Former_BMW_owner
January 25, 2023
Experienced, knowledgeable, professional, and friendly. I am overall satisfied with Mr. Alberto, my salesman services. I am overall satisfied with Mr. Alberto, my salesman services. More
by onyekauc2017
Employees Worked With
