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Criswell Maserati - Alfa Romeo - Service Center
Germantown, MD
26 Reviews
26 Reviews of Criswell Maserati - Alfa Romeo - Service Center
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March 31, 2015
Exceptional Customer Service I bought my Maserati Ghibli in April 2014 from Crisswell Maserati. After the purchase I have been mainly dealing with the service manager Scott. Since I bought my Maserati Ghibli in April 2014 from Crisswell Maserati. After the purchase I have been mainly dealing with the service manager Scott. Since my purchase I have brought my car to purchase new tires, do my annual service and recently updates Maserati had for the Ghibli. All of my visits have been exceptional. The service experience is personable. When I call Scott he remembers my name. He is accommodating with my busy schedule. If I have to bring my car, I receive the same year model or newer as a loaner. When I pick up my car Scott reviews in detail all the things that have been done to the car. Also they do a phenomenal job giving the car back to me extremely clean. I wash my car every week inside and out at some of the local car wash, but the guys are Crisswell really leave my car extremely clean. If you are in the market for a Maserati I recommend purchasing it from a dealer who will have the support and knowledge to service your vehicle. People only come to realize this after they purchase the car and they start having questions. Scott's expertise has become handy to me plenty of times when I've had questions in the past. Although there are forums online where you can find ton of information, getting advice from people who are working on these cars daily is a big difference. More
by michaelcruz2010
Employees Worked With
Scott Oliver
March 11, 2015
Best Customer Service Experience By Far Talk about a customer focused individual, Scott is that person. Take a trip out to Germantown and meet Scott you will be pleasantly surprised. T Talk about a customer focused individual, Scott is that person. Take a trip out to Germantown and meet Scott you will be pleasantly surprised. Thanks More
by benbowtommy
Employees Worked With
Scott Oliver
March 06, 2015
Questions about my cambiocorsa I spoke to a very kind gentleman named Scott at the service department. I had some concerns about my Cambiocorsa spyder and he answered my questions v I spoke to a very kind gentleman named Scott at the service department. I had some concerns about my Cambiocorsa spyder and he answered my questions very well. What a great person!! Such an asset to Criswell of Maserati! More
by Yoadrian1974
Employees Worked With
Scott Oliver
January 24, 2015
Top notch, straight shooter: in&out, problems fixed! Took the car in to fix Sat antenna problems and a couple of other minor things. Scott knew exactly what the issue was and how to fix it. I really li Took the car in to fix Sat antenna problems and a couple of other minor things. Scott knew exactly what the issue was and how to fix it. I really like Scott's demeanor, attitude, and customer service. Also very much appreciate a straight talk and none of the "hmmm ... let me see ... not sure if we can do that ... it's normal ... " Car was ready as promised but I got stuck in traffic on the way to Criswell so I asked if I could return the loaner car the next day. We exchanged emails while I was in traffic and he was very quick. "No worries ... come tomorrow" was the answer and nothing like what other dealers do when they give you a cheap loaner car! Bottom line: First time working with Scott and the experience was A+++. Thank you! More
by jmapar
Employees Worked With
Scott Oliver
January 22, 2015
kind and honest! Scott Oliver and his technician have be one of the most professional teams in car repair as they corrected a very complicated problem with my Maserati Scott Oliver and his technician have be one of the most professional teams in car repair as they corrected a very complicated problem with my Maserati GranTurismo with relative ease. Their sophisticated knowledge allowed the overall cost of the repair to be remarkably minimized. This speaks to two significant attributes: expertise and honesty. This is a rare combination to find in this day in age in any and all professions. More
by niku singh
Employees Worked With
Scott Oliver
January 22, 2015
Thanks for the excellent service! In past few months, I had to visit several times Maserati service due to car problems. During all these visits and dealing with Scott Oliver, I have e In past few months, I had to visit several times Maserati service due to car problems. During all these visits and dealing with Scott Oliver, I have experienced the highest professional standards. Cudos for the good job to Scott and the service team. Jiri Jonas More
by JJONAS
Employees Worked With
Scott Oliver
