Curry Subaru - Service Center

Recent Service Visit 2015 Legacy I recently came in for an oil change and for service to check on what appeared to me as an exceptionally loud driver side wind-rush noise permeating t I recently came in for an oil change and for service to check on what appeared to me as an exceptionally loud driver side wind-rush noise permeating the cabin starting at 50 mph and steadily increasing in volume. At 80mph quite loud. Good news: Oil change was on the house, Phil Grimaldi , my service advisor, who is great by the way, said first one is free....nice! Now about that wind-rush noise. After taking a ride with a service tech doing the driving at the wind noise trigger speeds he determined that noise appeared to be nothing out of the ordinary and did not indicate it was a serviceable condition. He cleaned the weatherstripping and window seat cavity but that was all he could do. I guess I'll have to live with it. More

Recommended Unecessary Service and Unattentive Employees Came in for my complimentary oil change and had to wait five minutes for a different service employee to come in because the only guy available was to Came in for my complimentary oil change and had to wait five minutes for a different service employee to come in because the only guy available was too busy looking down at the computer screen. The employee that helped me then pushed a differential fluid change for $150 (for a car with 15,000 miles on it) since it's "recommended service." I asked if it was in the service manual knowing that it is not and he said yes. These kind of deceit cannot make me recommend the service department and I will not be coming back to get my car serviced here ever again. When I came back, there was a line of three or four people waiting to pick up their cars because there was only one service employee at the counter, another 10 minute wait. More

2011 Subaru Legacy - Chronic Misfire Problems since May 2015 If you are a frequent visitor to DealerRater.com you may have seen several posts from me regarding my ongoing 8 month Curry Subaru experience regardin If you are a frequent visitor to DealerRater.com you may have seen several posts from me regarding my ongoing 8 month Curry Subaru experience regarding the chronic, recurring misfire/power loss my Certified Preowned Legacy has experienced, since I signed the papers back in May 2015. At that time the car had only 11K miles on it. Last time I was there the GM, John Caputo, said the Service Manager, Doug Wood, was confident service pinpointed the problem had fixed it once and for all. Well as of this writing my car is in the shop again with the same problem and the service staff is still stumped and unable to diagnose the root cause of the problem. It has been a series of trial and failure for Curry service which appears to lack the expertise to deal with this issue. The longest problem free run with this car was about 3 straight months out of the 8 that I've owned it. This time the service department said they found a problem with the ABS system but when asked what that had to do with the chronic misfire/power loss issues I have been experiencing since May they could not give me an answer. So they are driving my car around hoping the problem happens when a technician is driven the car. We all know at never happens. Curry did dig up a few cars for me to look at but the majority required out of pocket expense up to 3K. I already put down 2K on the crippled Legacy. No way am I committing additional capital or increasing my monthly payments or duration of the financing period. 2 other replacement vehicles were shown to me on Tuesday12/1/15. One color was horrible, caramel bronze; the other was white with ivory interior. White on white doesn't work for me. Just to show that I was not unwilling to meet them halfway I asked my salesman, Stephen Balbour, to tell me what my monthly payments would be on the white legacy. He said he couldn't because it was in the hands of Sam Graffeo, Used Car Mgr. and John Caputo, the G.M., who were conveniently out to lunch when I arrived. Now wouldn't you expect these guys to at least be there and show face to an unhappy customer that has been experiencing nothing but trouble with one of their highly touted CPO Legacy’s for 5 out of the 8 months I had the car. So that day I wasted my vacation time from work, my wife's time from her daily activities and to boot my car was not ready. I have made it known to everyone I have spoken to at the dealership that I fear for mine and my wife’s safety in the car given that it has stalled out and died in traffic at least 4 times since May 2015. My wife refuses to travel in the vehicle for any non-local or interstate distance. The Hyundai Elantra they gave me as a courtesy car has no floor mats, smells like someone smoked in the car, the windows were filthy inside and out and the low tire pressure dash indicator light is on. If my patience were placed on a scale of 1-10 with 10 being most patience I am at a 2. I have been accommodating and respectful but Curry doesn’t appear to be trying hard enough, and there is no communication to make me feel warm and fuzzy from senior management. Most I got was we are working on a solution. They talk the talk but now it is time to walk the walk. I may have to seek other means of remuneration other than waiting for Curry to swap me out of this problem plagued car and into a reliable Legacy of comparable color, mileage, payments/loan duration, same options/standard and optional etc. etc. with no out of pocket or down payment required. I will gradually lower my rating for this dealership until I have been forced to seek a resolution outside of the dealership. The only person I feel has been 100% and no B.S. has been James Papa, Asst. Svc. Mgr. More

"Great sales rep and easy to work with." Great service and friendly sales rep. No hassle, no pressure and willingness to work with you. This is the second Subaru Legacy that I have purchased Great service and friendly sales rep. No hassle, no pressure and willingness to work with you. This is the second Subaru Legacy that I have purchased form Curry Subaru and overall I am very satisfied! More

Subaru Staff Is the Basis of a Successful Business Our salesman Gabriel Kourie was most knowledgeable in answering our questions about our Legacy purchase. His courteous manner sealed the deal for us. Our salesman Gabriel Kourie was most knowledgeable in answering our questions about our Legacy purchase. His courteous manner sealed the deal for us.. My wife and I visit him whenever we have a Subaru question and he is always gracious in taking time to help us get the answers. Subaru Management take note:: Mr Kourie is a keeper. In the Service Area we especially like Nancy Fiduica-Barone for her friendliness, her knowledge and her ability to know what servicing we need before we ourselves do. You have another keeper in her norsknerd More

He really worked things out with me so I can have this car I did not think I could even afford a new car and he sat down and helped me get the car of my dreams. car I did not think I could even afford a new car and he sat down and helped me get the car of my dreams. More

I purchased a brand new Subaru Legacy, fully loaded, 2011, on the last date of November 2010. In August the radio crashed, causing me to lose blue tooth phone sound and navigation sound. However, navi 2011, on the last date of November 2010. In August the radio crashed, causing me to lose blue tooth phone sound and navigation sound. However, navigation still worked visually. After three trips there finally on the third trip they installed a new radio, and in the process destroyed the navigation system due to incompetence. And also broke the front passenger seat so it will not glide back. Completely incompetent. And didn't check to see if everything was working. When I returned later that night the sales people were there (service was closed). The sales people are really nice but there was nothing they could do. Changing the map CD's did not work, the system refused to believe I was not in Washington DC (when I am in NY). Again, before they replaced the new radio the navigation system was not broken. When the system first crashed I explained a particular hardship right now in not having bluetooth and asked for a loaner and they refused. Also, after the installed the new radio they did not have the consideration to offer to help me re-set my cell phones and also contact XM to re connect to my radio subscription. I had to ask. I could have lived with that, but not their breaking my navigation and front passenger seat while installing a radio!!!!!! I am not in a position to make a fourth trip there due to medical issues. So I may be stuck. The salespeople will try to resolve this, but what can they do when you have an irresponsible and incompetent service department to deal with. More