Diamond Chevrolet GMC of Banning

Alex in sales and Leslie in finance were awesome! I am a new Chevrolet owner and am very pleased so far! I am a new Chevrolet owner and am very pleased so far! More

I recently had the pleasure of working with Albert to purchase my new car, and I couldn't be happier with the experience! Albert was extremely knowledgeable and helpful throughout the entire process. He purchase my new car, and I couldn't be happier with the experience! Albert was extremely knowledgeable and helpful throughout the entire process. He listened to my needs and preferences and provided expert guidance to ensure I found the perfect vehicle for me. His professionalism, patience, and friendly demeanor made the entire process stress-free and enjoyable. I highly recommend Albert to anyone looking to purchase a new car. Thanks, Albert! More

Yiselda my phone sales rep and Mario my finance manager wer very helpfull and was very easy to work with them. I will definitely by happy to come again to this dealer wer very helpfull and was very easy to work with them. I will definitely by happy to come again to this dealer More

I worked most of this deal through email. Jose was fairly responsive and in the end we were able to agree on price sight unseen based on the carfax. The deal was otd price and I said I’d be p Jose was fairly responsive and in the end we were able to agree on price sight unseen based on the carfax. The deal was otd price and I said I’d be paying cash. I live in San Diego and they are in Banning. Per our agreement, I said I would call/email when we were on our way. I didn’t not get a hold of Jose but left a message with Yiselda. As we’re driving she calls back and let’s me know the car isn’t on site and at their other location. I said we are about an hour out and she said it should arrive in 1.5-2hrs. I said we’ll get lunch while we wait and call me when the car is in. 2hrs later no call. I call and ask for Jose or Yiselda and was put on hold for 30mins. Yiselda finally comes on and says the car is still 40 mins out. So we wait at the outlet mall even longer. Finally get the call the car is in. I ask Jose to prepare any paperwork so he asks for a pic of license and insurance. We get to the dealership 20mins later. Surprise, no paperwork ready. He the. Draws it up after another 20 mins and them passes it over to finance. I didn’t understand why since we are paying cash but process is process. We wait at least another 30mins to an hour. I didn’t see any other customers before us but maybe they were in the back. We finally speak to Freddy who was pretty efficient as we counted out the cash and signed paperwork. We finally get out of there with the car. I’ve bought several cars in my lifetime. I know it takes awhile to go through the process but the biggest disappointment was that Jose did not tell me the car wasn’t on site. Had he told me, we would’ve planned our day different. I 100% understand they won’t ship a car to a site unless you’re physically at the dealership willing to deal so I didn’t expect them to have the car transferred without me being there BUT they should habe been up front about it. I could have gone directly to their other location or came even early to show good faith. Sorry to Yiselda for being a little upset. It wasn’t her fault and I toom a little out on her. Freddy was great. Jose might have been “busy” but no other customers were around. The deal should have been done a lot sooner but it took way longer than expected. More

We purchased a 2024 Terrain AT4 from Albert and he was very thorough about going over all of the details and working with Mario in financing was a great experience also. He was personable and valued our very thorough about going over all of the details and working with Mario in financing was a great experience also. He was personable and valued our time and money in going over everything! More

Customer service was good but the wait time for a standard oil change and tire rotation was way too long coming in first thing at 8:30am—1 hr 50 min. This seems to be a common GMC dealership problem— standard oil change and tire rotation was way too long coming in first thing at 8:30am—1 hr 50 min. This seems to be a common GMC dealership problem—too long of a wait for routine service. Makes me miss my Toyota where this was never an issue. More

We purchased a 2023 Trailblazer RS from Albert C. at Diamond Chevrolet and he went above and beyond on his performance. Albert seamlessly helped us through the process from beginning to end. We recei at Diamond Chevrolet and he went above and beyond on his performance. Albert seamlessly helped us through the process from beginning to end. We received a great price from Diamond Chevrolet, then the car was detailed, filled with a tank of gas and at the very end Albert went through how all features of the car worked. This was a new car for my wife and she was extremely happy with how we were treated by Albert and Diamond Chevrolet. We would definitely do business with Diamond again. More

One of the worst service departments out there. They lack communication with their customers. No one gets back yo you. I left varies message for callbacks and no one has reached out. They lack communication with their customers. No one gets back yo you. I left varies message for callbacks and no one has reached out. More

Poor service. Doesn’t answer the phone. Doesn’t let you know when vehicle is ready. The they lie Doesn’t answer the phone. Doesn’t let you know when vehicle is ready. The they lie More

It was a great experience and first time there and will come back for sure come back for sure More