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Diamond Hills Auto Group - Service Center

Banning, CA

4.1
339 Reviews

339 Reviews of Diamond Hills Auto Group - Service Center

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February 20, 2024

Good service fast work good extended service ok ok okay ok okay ok okay ok More

by T.HATLESTAD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Unknown
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Feb 22, 2024 -

Diamond Chevrolet GMC of Banning responded

I'm thrilled to receive your positive review! Thank you for choosing us, and I look forward to serving you again. Sincerely, Aman Tahir, atahir@daliaauto.com, (951) 849-7861

February 16, 2024

No clear communication with customers about was been done to your vehicle or when work is completed.I had to call myself to verify. More

by hugo_cortez88
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Miguel
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Feb 20, 2024 -

Diamond Chevrolet GMC of Banning responded

I’d like to thank you for sharing details of your recent experience at our dealership, Hugo. Above and beyond customer service is what we strive for daily with our customers. Please contact me at your earliest convenience so we can discuss your experience and learn more. I look forward to hearing from you. Sincerely, Aman Tahir, atahir@daliaauto.com, (951) 849-7861

February 15, 2024

The service was suspended Had my car ready and to go one other thing if th can wash the car More

by SHARONDENT59
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ahmad Zamir
4.0
This rating includes all reviews, with more weight given to recent reviews.
Zlatan Pleh
4.0
This rating includes all reviews, with more weight given to recent reviews.
Dylan Maraj
4.0
This rating includes all reviews, with more weight given to recent reviews.
Albert Cabral
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Don’t remember his name
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Feb 16, 2024 -

Diamond Chevrolet GMC of Banning responded

Thank you for taking the time to provide this feedback, Sharon. Our customers are our greatest asset and I value your business. Your feedback will be reviewed with our team and please don’t hesitate to call me if you’d like to discuss anything in greater detail. Sincerely, Aman Tahir, atahir@daliaauto.com, (951) 849-7861

February 10, 2024

Ricky is very knowledgeable person and helpful, service was quick. over all customer service was good. More

by jose.agaton65
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
ricky
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Feb 12, 2024 -

Diamond Chevrolet GMC of Banning responded

I appreciate you working with our service department to keep your vehicle in tip-top shape, Jose. Please don't hesitate to call if I can help with anything at all. Sincerely, Aman Tahir, atahir@daliaauto.com, (951) 849-7861

February 09, 2024

Service was quicker than estimated and satisfied with work done! Employees were knowledgeable about services that were needed to get me in and out in a timely manner. More

by Jmartin36
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ahmad Zamir
5.0
This rating includes all reviews, with more weight given to recent reviews.
Zlatan Pleh
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dylan Maraj
5.0
This rating includes all reviews, with more weight given to recent reviews.
Albert Cabral
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 12, 2024 -

Diamond Chevrolet GMC of Banning responded

I cannot thank you enough for this glowing review of our service center! We know how valuable your time is and we aim to provide efficient and thorough maintenance to all our customers. Please do not hesitate to come back again if you need anything else in the future! Sincerely, Aman Tahir, atahir@daliaauto.com, (951) 849-7861

February 07, 2024

Ricky is very knowledgeable and helpful I would definitely continue doing business here. Thank you More

by scottkimball1969
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ricky
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Feb 08, 2024 -

Diamond Chevrolet GMC of Banning responded

Scott, thank you for reaching out to us and letting us know about your recent visit. I appreciate everything Ricky does for Diamond Chevrolet Buick GMC and our customers. Hope to see you again soon! Sincerely, Aman Tahir, atahir@daliaauto.com, (951) 849-7861

February 01, 2024

Customer service was good but the wait time for a standard oil change and tire rotation was way too long coming in first thing at 8:30am—1 hr 50 min. This seems to be a common GMC dealership problem— More

by alias3mp
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Albert Cabral
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Didn’t deal with the sales dept
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Feb 02, 2024 -

Diamond Chevrolet GMC of Banning responded

I appreciate you sharing the feedback regarding your recent visit to Diamond Chevrolet Buick GMC's service department. We try our hardest to get our customers in and out as quickly as possible, but not at the expense of rushing through our service work. Thank you for taking the time to let us know about this issue. Sincerely, Aman Tahir, atahir@daliaauto.com, (951) 849-7861

January 31, 2024

One of the worst service departments out there. They lack communication with their customers. No one gets back yo you. I left varies message for callbacks and no one has reached out. More

by joaquincarreon
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Albert Cabral
1.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 02, 2024 -

Diamond Chevrolet GMC of Banning responded

Joaquin, I would like to speak with you directly in order to better understand the circumstances you’ve described and reach a satisfactory resolution together. Please contact me directly at your earliest convenience. Thank you, I look forward to speaking with you. Sincerely, Aman Tahir, atahir@daliaauto.com, (951) 849-7861

January 30, 2024

Poor service. Doesn’t answer the phone. Doesn’t let you know when vehicle is ready. The they lie More

by DALEANDWILL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ryan -service
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Feb 01, 2024 -

Diamond Chevrolet GMC of Banning responded

Dale, our dealership goal is to provide exceptional service to every single customer. It appears you did not receive this experience with us. I would like the opportunity to speak with you to work on resolving this issue. Please contact me at your earliest convenience. Sincerely, Aman Tahir, atahir@daliaauto.com, (951) 849-7861

January 24, 2024

Ryan the serviceman listened to my concern. The mechanic talked to me personally and said could not find any leaks. More

by KEDEFAZIO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan, service department
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Jan 26, 2024 -

Diamond Chevrolet GMC of Banning responded

Thank you for your outstanding rating about our service department. We appreciate the opportunity to service your vehicle and look forward to doing so in the future. Thanks for taking the time to write this review! Sincerely, Aman Tahir, atahir@daliaauto.com, (951) 849-7861

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