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Diamond Hills Auto Group - Service Center

Banning, CA

4.1
339 Reviews

339 Reviews of Diamond Hills Auto Group - Service Center

Sort by
June 29, 2023

Ryan always takes care of my vehicles. I wont go anywhere else. Upfront and honest. Highly recommend Ryan for your service needs! More

by desertcooling
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Ryan, Bryan Mendes
Report | Print
Jun 30, 2023 -

Diamond Chevrolet GMC of Banning responded

Thank you for the wonderful review! It is great to know that our staff's excellent customer service has earned your continued patronage. Please feel free to call or stop by if there is anything else I can do to help you. Sincerely, Aman Tahir, atahir@daliaauto.com, (951) 849-7861

June 28, 2023

I recently purchased a 2024 Chevrolet Trax for my daughter and Ramon was very helpful, he answered all my questions and helped us make our decision. Albert made the deal with the car very easy and a More

by FERRIER26
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Ramon, Albert & Mario
Report | Print
Jul 03, 2023 -

Diamond Chevrolet GMC of Banning responded

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Sincerely, Aman Tahir, atahir@daliaauto.com, (951) 849-7861

June 27, 2023

I made appointment for a service coupon oil change tire rotation. they did oil change for more than the service coupon and did not get my tires rotated. I am not happy. will not be returning for service an More

by LEFTIE1948
Service Price Transparency
Recommend Dealer
No
Employees Worked With
unknown
Report | Print
Jun 29, 2023 -

Diamond Chevrolet GMC of Banning responded

I am not pleased to hear of the incident you've described in this review. I want nothing more than to work with you to correct this situation as soon as possible. Please feel free to contact me at your earliest convenience. Sincerely, Aman Tahir, atahir@daliaauto.com, (951) 849-7861

Jul 02, 2023 -

LEFTIE1948 responded

I tried calling several time never got to the person that sent email. Seems about right for your dealership.

June 24, 2023

The struggle of communication between the sales team all the way through the financial process was very difficult and difficult to get anyone to take the time to hear back from. More

by kirk.schweigert
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mario
Report | Print
Jun 26, 2023 -

Diamond Chevrolet GMC of Banning responded

Kirk, I am not pleased to hear of the incident you've described in this review. I want nothing more than to work with you to correct this situation as soon as possible. Please feel free to contact me at your earliest convenience. Sincerely, Aman Tahir, atahir@daliaauto.com, (951) 849-7861

June 23, 2023

Quick fix with my Tahoe… running great now. Gave me a rental I needed fast too… Thank you . More

by rpayne5
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Bryan Mendes
Report | Print
Jun 26, 2023 -

Diamond Chevrolet GMC of Banning responded

Thank you so much for taking the time to let us know how happy you are with your experience! Feedback from you is one way we know we are achieving our goals. Let us know if we can assist you again! Sincerely, Aman Tahir, atahir@daliaauto.com, (951) 849-7861

June 23, 2023

Poor customer service, service department very unprofessional, phone calls screened and unanswered, contacted service department over a month ago for repairs, issues have not been taken addressed More

by SYLSANCHEZ56
Service Price Transparency
Recommend Dealer
No
Employees Worked With
Alberto
Report | Print
Jun 26, 2023 -

Diamond Chevrolet GMC of Banning responded

I can assure you it was not our intention to give you the runaround. At Diamond Chevrolet Buick GMC, we strive to provide an elite level of customer service. After reading your review, it appears that your business was not handled in the way our customers have come to expect. I would be more than happy to answer any other questions that you may have regarding the process. Please contact me directly so that we may begin to rebuild a trustworthy business relationship. Sincerely, Aman Tahir, atahir@daliaauto.com, (951) 849-7861

Jul 03, 2023 -

SYLSANCHEZ56 responded

I bought this vehicle on 4/16, I noticed and felt a rattling and took it in for inspection I was told it was the struts and the exhaust, that they would order the struts. I came by and was told that they ordered the exhaust instead! I called and was told that it was on back order, it has been over a month since, the car feels very unsafe and I am not getting any solutions. My business have not been handled they way I expected! Please help me have my car serviced!

June 20, 2023

Ryan was great in setting up our 2 vehicles that were serviced with recalls. Mike Munoz More

by sierramunoz31
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Ryan in Service Department
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Jun 22, 2023 -

Diamond Chevrolet GMC of Banning responded

Thank you so much for the nice review! I really appreciate this feedback and I'll be certain to share your compliments with Ryan and the rest of the staff. I pride ourselves on offering high-quality customer service, and I'm glad we were able to take care of you. It was our pleasure! Sincerely, Aman Tahir, atahir@daliaauto.com, (951) 849-7861

June 18, 2023

Did not fix my car and charged me. Won't likely ever go back Shelby said after oil change front end noise went away and then charged me for the diagnosis when I was already getting an More

by SCOTTGEORGE40
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Shelby service dept
Report | Print
Jun 20, 2023 -

Diamond Chevrolet GMC of Banning responded

I’d like to thank you for sharing details of your recent experience at our dealership. Above and beyond customer service is what we strive for daily with our customers. Please contact me at your earliest convenience so we can discuss your experience and learn more. I look forward to hearing from you. Sincerely, Aman Tahir, atahir@daliaauto.com, (951) 849-7861

June 18, 2023

Shelby was my service writer and was very professional and pleasant. He handled business proficiently and got my truck completed extremely quickly. More

by mtntennisbum
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shelby Mcgargill, Bryan Mendes
Report | Print
Jun 21, 2023 -

Diamond Chevrolet GMC of Banning responded

I am truly dedicated to providing quality customer service in all areas of our dealership. Thank you for taking the time to notice those efforts and for leaving such an awesome review! Sincerely, Aman Tahir, atahir@daliaauto.com, (951) 849-7861

Jun 21, 2023 -

mtntennisbum responded

And it's because of that attitude that I will keep coming back! Thank you, Rick Godsey

June 15, 2023

They changed my oil, rotated the tires and fixed a flat tire in a little over an hour and I didn’t even have an appointment More

by CJSCH1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shelby McGargill
Report | Print
Jun 17, 2023 -

Diamond Chevrolet GMC of Banning responded

I appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, Aman Tahir, atahir@daliaauto.com, (951) 849-7861

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