Diamond Hills Auto Group - Service Center

Worst experience of all time !!! I brought my car in for service promblem with the transmission Ryan was handling it at severice department long 5weeks of lies story's back and fourth I brought my car in for service promblem with the transmission Ryan was handling it at severice department long 5weeks of lies story's back and fourth from day one. Absolutely no respect for me the customer never once they blame the adjuster that had to come out at least twice to ok the claim on behalf of there mistake also they were the most rude group of peoplei ever seen in a work place in 45years horrible so it went on for like I said 5 weeks the never took responsibility also never called me the customer also put me on hold ! So here's were get worse I call this manager name BOB KNIGHT wow what a gem this guy was on phone said don't worry tony me the customer I take care of you for bad experience I fill tank up with gas free oil changes so I see this man he acts like tough guy I was with my friend well I almost got into fist fight he treated me with no respect we had to go in office 4 of us now remind you 5weeksi my car was there so I can go on but he never filled tank no free oil changes no nonthing and paid the deductible drove car and still not fixed rite!!! More

Just an oil change So I made an appointment for 2 pm on a monday for an oil change. I ended up dropping my truck off an hour early, since i had some running around to d So I made an appointment for 2 pm on a monday for an oil change. I ended up dropping my truck off an hour early, since i had some running around to do with the wife. When i made the appointment they told me an hour and a half if i was to wait for it. So when I drove up I was not greeted by anyone. I walked inside the service dept. And they had on guy working. He was with a customer so I waited, when he was finishing up with his customer a man walked in right past me and started his business of getting his car back. Hello there is a line.... but after all that crap. Which was about 20 minutes. I finally got some help. He told me they will call when its ready. So it was 1pm when i dropped it off. It got till about 4pm and i figured they will be closing at 5. So I went to go see what the deal is. When I got there I was not greeted once again. I stood right in front of a service writer for about 5 minutes. He was on his computer so I waited for him to finish and ask if I need help. But once again NOPE. Once I saw him staring out the window i asked him if he could help me. He said i needed to go to the service writer who wrote me up. So i did. He asked my name and looked through his paperwork and found my truck was done. With no calls. He gave me my keys and said your truck is out there. Nobody pulled it up for me or anything. I will be going back to moss bros from now on. More

Service department First time going in for service with diamond Hills auto group. Great customer service and Ryan my service advisor was very professional and courteous First time going in for service with diamond Hills auto group. Great customer service and Ryan my service advisor was very professional and courteous. Will be back for service and to buy a vehicle in the future. More

Oil change and no ""car wash" My wife always looked forward to her visits and was willing to spend the time at the dealership .....knowing at the end of the service, she would hav My wife always looked forward to her visits and was willing to spend the time at the dealership .....knowing at the end of the service, she would have a Clean just washed car. Now that there is no more washes I'm afraid she won't be taking the car in, If I have to, I'll find a place closer and cheaper!! More

Always great service and friendly staff. I was a half hour early for my car to be serviced, but my car was taken in for the oil change right away. I was told it would take an hour to an hour I was a half hour early for my car to be serviced, but my car was taken in for the oil change right away. I was told it would take an hour to an hour and a half. Howevr, it was ready in just under an hour. We bought our car from Diamond Hills Auto 2 years ago. Our salesman, Frank Goodall sold it to us. We know Frank personally as we have bought other vehicles from him. He has always been great about answering any questions we have about our Terrain. All of the employees have always been courteous, friendly and knowledgeable. The customer service is remarkable, something you don't often find it today's world. More

Friendly Staff and Great Service I always have a great experience at this dealership-they are always friendly, courteous, helpful and ready to answer questions. They understand the va I always have a great experience at this dealership-they are always friendly, courteous, helpful and ready to answer questions. They understand the value of being consistent and really want you to come back-they even call after your service date to follow up and make sure you are fully satisfied. More

Friendly and Trustworthy Service I have been getting both of my GM vehicles serviced here for the past 4 years and have always been treated in a professional, yet friendly manner. Th I have been getting both of my GM vehicles serviced here for the past 4 years and have always been treated in a professional, yet friendly manner. They have never tried to "Up-sale" me any services that I did not need. More

Great Vehicle Great Service Bought a new 2500 Denali Diesel 4x4 Crew Cab woo hoo! Rick Gill was the perfect salesman. Great experience. Have had 4 scheduled service maintenanc Bought a new 2500 Denali Diesel 4x4 Crew Cab woo hoo! Rick Gill was the perfect salesman. Great experience. Have had 4 scheduled service maintenance appointments Amber is the scheduling advisor and sounds like a "doll" on the phone.. She is very courteous and efficient.. Service was prompt and the work was excellent and the truck was delivered on time as promised. Service writer Hydinger handled the necessary service paperwork and did a great job. I am a very happy customer of Diamond Hills Auto Group. More

Alex in service dept Whenever I go in to Diamond hills for service , I know that Alex will be honest about what is needed . Great job Alex!hank you for always being fair Whenever I go in to Diamond hills for service , I know that Alex will be honest about what is needed . Great job Alex!hank you for always being fair More

Quality service Quailty service with professional and polite people to take care of your vehicle. Dealership is clean with a welcoming feeling. Will highly recommend, Quailty service with professional and polite people to take care of your vehicle. Dealership is clean with a welcoming feeling. Will highly recommend, and return when service is needed. More