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Don's Ford
Utica, NY
168 Reviews
Here in the greater Utica, NY area, there are any number of places to shop for a car. That said, you could shop at every store from Ilion, Herkimer to Whitesboro and still not find a dealer as eager to earn your business as we are here at Don's Ford.
Known locally as Don's Superstore, or just Don's to our friends, we've been doing business with folks from all corners of New York for quite some time now, and we've always taken great pride in our customer service. Whether you're shopping for the latest Ford models near Rome, NY or you just want a great deal on a used car near New Hartford, NY, our team here at Don's Ford will gladly work with you to help you find the car, truck, or SUV of your dreams.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 168 reviews
April 18, 2019
Great experience Everyone was very helpful, and helped me get the car a I loved for a price I could afford. I would recommend dons ford to friends and family. Everyone was very helpful, and helped me get the car a I loved for a price I could afford. I would recommend dons ford to friends and family. More
by KEMLERCASEY
Verified CustomerEmployees Worked With
Daniel Dillenbeck, Michael Risucci
April 17, 2019
The salesman was satisfactory. I found the finance manager to be a poor communicator and somewhat untrustworthy. The salesman was new and did not go over the functions of the new v I found the finance manager to be a poor communicator and somewhat untrustworthy. The salesman was new and did not go over the functions of the new vehicle at all so I was left to figure them out for myself. More
by JAHMOJO324
Employees Worked With
Nicholas Borelli
April 17, 2019
Always a good experience! Like my new Ford Edge. Salesman did a good job of finding me an SUV with the necessities I couldn’t live without. I will rewrite. Like my new Ford Edge. Salesman did a good job of finding me an SUV with the necessities I couldn’t live without. I will rewrite. More
by DDISPIRITO
Employees Worked With
Bob Gulla, Nicholas Borelli
April 17, 2019
Don's Ford This is the second vehicle I've purchased from Jim. Professional and courteous as always! I got a lot more back from my trade in than what Kelly Blue This is the second vehicle I've purchased from Jim. Professional and courteous as always! I got a lot more back from my trade in than what Kelly Blue Book suggested...Very happy! More
by JAMES.ROBACK
April 17, 2019
Great service I was very pleased with my advisor..he recommended what service was needed and a very accurate time frame that the service would take. I will come b I was very pleased with my advisor..he recommended what service was needed and a very accurate time frame that the service would take. I will come back for all future service needs. More
by MB70MB
Employees Worked With
April 16, 2019
Quick and easy Everyone was very friendly and helpful. They worked hard to get me a good deal and were quick at doing so. Thank you David Place. Everyone was very friendly and helpful. They worked hard to get me a good deal and were quick at doing so. Thank you David Place. More
by RLINDSAY7373
Employees Worked With
Nicholas Borelli, David Place
April 16, 2019
Regular maintenance/tire change on leased vehicle The car was serviced and tires changed in a timely fashion. I had no problems with the car or the service performed after the work was complete. The car was serviced and tires changed in a timely fashion. I had no problems with the car or the service performed after the work was complete. More
by GANOE
Employees Worked With
N/A
April 16, 2019
Staff was knowledgeable and courteous, great experience! Extremely helpful and knowledgeable, have had several very positive encounters with Chelsea! I was shocked at how quickly parts were ordered and repai Extremely helpful and knowledgeable, have had several very positive encounters with Chelsea! I was shocked at how quickly parts were ordered and repairs completed. The customer service is top notch. More
by WINDYM
Employees Worked With
Chelsea was excellent!!!
April 16, 2019
Always do a great job! Everyone is very friendly and get me in and out as quickly as possible. I have been dealing with Mike Risucci for over 25 years now and would not want Everyone is very friendly and get me in and out as quickly as possible. I have been dealing with Mike Risucci for over 25 years now and would not want to go through anyone else. He is a class act and always does right by his customers. More
by PERRY2212
Employees Worked With
Michael Risucci
April 16, 2019
Great Service I was at Don’s about a month ago and my car wasn’t fixed that time, but they took my car back in and did everything they could, even calling Ford to s I was at Don’s about a month ago and my car wasn’t fixed that time, but they took my car back in and did everything they could, even calling Ford to see what they recommended! Chelsea called us almost daily to give updates and was very accommodating! More
by MUSICTEACHER.DEERY
Employees Worked With
Chelsea
