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Don's Ford

Utica, NY

Overview
Employees
Reviews
Vehicles
4.9
150 Reviews
Here in the greater Utica, NY area, there are any number of places to shop for a car. That said, you could shop at every store from Ilion, Herkimer to Whitesboro and still not find a dealer as eager to earn your business as we are here at Don's Ford. Known locally as Don's Superstore, or just Don's to our friends, we've been doing business with folks from all corners of New York for quite some time now, and we've always taken great pride in our customer service. Whether you're shopping for the latest Ford models near Rome, NY or you just want a great deal on a used car near New Hartford, NY, our team here at Don's Ford will gladly work with you to help you find the car, truck, or SUV of your dreams.
Contact Dealership

5712 Horatio St

Utica, NY

13502

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Showing 150 reviews

February 16, 2024

Jim Marino is truly a major player in your sales dept. He goes above and beyond to make the customer happy. More

by SIMARY
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Scott Risucci
5.0
This rating includes all reviews, with more weight given to recent reviews.
James Marino
5.0
This rating includes all reviews, with more weight given to recent reviews.
Andrew Street
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 16, 2024 -

Don's Ford responded

Receiving these compliments will make Jim's day, Simary, and we sincerely appreciate you taking the time to leave he and the Don's Ford team your kind feedback. It's important to us that customers enjoy top-notch assistance no matter what, and it was our pleasure to help with everything. We wish you safe and fun travels ahead and hope that you'll come back to see us again down the road.

Helpful
February 15, 2024

we had a great experience with dons ford in the past with leasing our prior ford explorer and.... also with the service team In particular we appreciate the great help and professionalism of Patrick Riolo w More

by DLM0256
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
James Marino
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : patrick riolo
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Feb 15, 2024 -

Don's Ford responded

Thank you for sharing your experience with us. We're happy to hear it went well and truly appreciate your feedback! Richard Marowski General Manager

Helpful
February 14, 2024

Service was excellent. Ray was very easy to deal with and the entire transaction was very professional. More

by MSHERMA4
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ralph
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Feb 14, 2024 -

Don's Ford responded

Thanks for sharing your thoughts about your experience with Ray here at Don's Ford. We appreciate your business and hope to see you again soon! Richard Marowski General Manager

Helpful
February 11, 2024

It was great, they fixed my car in a timely fashion and there was no hassle. More

by STUARTPALMER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Vella
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Mazza
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 12, 2024 -

Don's Ford responded

Thank you, Stuart! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Don's Ford. Billy Melendez Service Manager

Helpful
February 08, 2024

Angel was pleasant, professional. He responded to any questions quickly and efficiently. Overall a wonderful experience. More

by Acasler
Recommend Dealer
Yes
Employees Worked With
Angel Wells
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Feb 08, 2024 -

Don's Ford responded

Thank you very much for working with us here at Don's Ford. We're glad to hear you enjoyed a wonderful experience, and it will mean a lot to Angel to receive your commendations. He takes pride in providing our guests pleasant, professional, informative and efficient guidance. Travel safe and come back to see us again whenever we can next be of service.

Helpful
February 08, 2024

Very pleased with good service. Very pleased with the new construction. Will continue at Don’s Ford. More

by RALPHLUPIA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Vella
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Mazza
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 08, 2024 -

Don's Ford responded

We're very pleased to hear it, Ralph! Thank you so much for continuing to trust us with your automotive needs here at Don's Ford. Please travel safe and we'll see you again whenever we can next be of service.

Helpful
February 06, 2024

Each employee at Dons were very attentive and made the whole process quick and seamless. More

by DIXIEANN009
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ralph Peck, Patrick Riolo
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Feb 06, 2024 -

Don's Ford responded

Dixie, Thank you for sharing your experience with us! We're happy to hear it went well working with Ralph and Patrick. We truly appreciate your feedback! Richard Marowski General Manager

Helpful
February 03, 2024

I was happy for the work done which was everythin i requested them to do More

by sesweet71147
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Mazza
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 05, 2024 -

Don's Ford responded

Thank you for choosing Don's Ford. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Billy Melendez Service Manager

Helpful
February 02, 2024

Scott did an outstanding job from the moment we called him and told him we were looking to find another vehicle to lease. He was knowledgeable about the lease options. He made our vehicle a reality. We g More

by COSAMANO.ANTHONY
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Scott Risucci
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 02, 2024 -

Don's Ford responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with Scott and our team, and we look forward to working with you again. Richard Marowski General Manager

Feb 02, 2024 -

Don's Ford responded

We're so glad to know that Scott was able to assist you in finding the perfect lease option at Don's Ford, Anthony. It's wonderful hearing how smooth and easy your experience was, and we appreciate the positive feedback! Enjoy your new vehicle!

Helpful
February 02, 2024

Did everything they said they would. Good experience. One more thing to do and they will let me know when the part comes in. More

by DKELLEY5
Recommend Dealer
Yes
Employees Worked With
Chris Vella
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Mazza
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bill Taylor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 02, 2024 -

Don's Ford responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Don's Ford, we look forward to having you as one of our valued customers for many more years to come! Billy Melendez Service Manager

Feb 02, 2024 -

Don's Ford responded

Hearing about your good experience makes our day. We appreciate your trust and your review. We will see you soon to finish up! Safe travels.

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