Don's Ford
Utica, NY
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 168 reviews
They’ve done a pretty good job of taking care of me other than the oil changes taking quite a while a couple of times. One of them actually took over three hours.. However They did give me a discount On th than the oil changes taking quite a while a couple of times. One of them actually took over three hours.. However They did give me a discount On the oil change that day, and on the next one. More
Awesome customer service. Great communication and impeccable workmanship!!!!! My vehicle was dude and delivered to me at the exact time I needed. Great communication and impeccable workmanship!!!!! My vehicle was dude and delivered to me at the exact time I needed. More
John did a great job scheduling and getting work done on time! Took care of recall that we hadn’t even been notified! time! Took care of recall that we hadn’t even been notified! More
Great service - Matt was fantastic, he kept me informed and the ride service made everything super convenient. I had another small issue on top of my scheduled problem and Matt had the part ordered and wi and the ride service made everything super convenient. I had another small issue on top of my scheduled problem and Matt had the part ordered and within 2 days the new part was installed. As I said Great Service More
Pick up, appt and delivery was excellent, now just need to see if the service performed solves the problem as it’s too soon to tell. to see if the service performed solves the problem as it’s too soon to tell. More
I purchased Jeep Grand Cherokee Limited L from Don’s that I found online. We live four hours away and had a trade-in. I was nervous to purchase sight unseen, however, Michael made the process super easy. Veh I found online. We live four hours away and had a trade-in. I was nervous to purchase sight unseen, however, Michael made the process super easy. Vehicle was delivered (for free) and arrived in great condition and interior detailed! Thank you! Would definitely do business with Don’s again! More
James Hagadorn was the best salesman! He was very knowledgeable & low pressure, but answered any questions I had! I definitely recommend James to get you into the vehicle of your dreams! He was very knowledgeable & low pressure, but answered any questions I had! I definitely recommend James to get you into the vehicle of your dreams! More
Word experience I’ve ever had the service department is horrible gave me a runaround on fixing my used truck and never fixed anything horrible!! Cost me 4 grand to fix my truck 1 month after purchased a2 horrible gave me a runaround on fixing my used truck and never fixed anything horrible!! Cost me 4 grand to fix my truck 1 month after purchased a25000 dollar truck never go there again!!! More