Downey Hyundai - Service Center

I brought my 2020 Hyundai Sonata in on Fri, 4/23 for broken passenger side rear door and it makes clicking and cracking as you open and close the door. Assistant manager, Essex took on my visit and look broken passenger side rear door and it makes clicking and cracking as you open and close the door. Assistant manager, Essex took on my visit and looked at the problem and said they have to report it to Hyundai Corp and let me know what they decided in a week. After a week I haven’t heard from him so I drove to the dealership on 5/5 and saw Essex. Then he went in to Manager’s office to discuss the matter and when he came out he gave me the manager’s business card, Carlos and told me I can contact him by email. On 5/5, I sent an email to Carlos explain the problem but still haven’t heard or response from him. I finally called the dealership again on 5/12 and left a message for general Manager to give me a call and yet no answer!! More

Went for oil change no problems found was out less than two hours Juan salas explains in detail if anything needs to be done in your car two hours Juan salas explains in detail if anything needs to be done in your car More

From the moment I got there they were very quick , he was very help . Answer all my questions I had . They didn’t take long to finish with the car.Every time I go they give me the car back clean and perfect very help . Answer all my questions I had . They didn’t take long to finish with the car.Every time I go they give me the car back clean and perfect condition. More

Called and was able to get an appointment for the same day. Employees were professional and friendly. They found a recall on my car and fixed it during the same appointment; didn’t have to come back. day. Employees were professional and friendly. They found a recall on my car and fixed it during the same appointment; didn’t have to come back. More

Called and stated car was making noise when I started it. Instead they put down car makes noise when driving. Service person not too communicative after checking the car. Didn't describe what was done. Instead they put down car makes noise when driving. Service person not too communicative after checking the car. Didn't describe what was done. More

Great approach and service. They took care of the issue in a professional manner. I was able to get a loaner at a fee, would have been nice if it was complimentary. in a professional manner. I was able to get a loaner at a fee, would have been nice if it was complimentary. More

They are professional and kind,My advisor Jaslyn Fernandes, besides of benign professional she always wants to make sure you are satisfied with the service that you received. Fernandes, besides of benign professional she always wants to make sure you are satisfied with the service that you received. More

Service was friendly as always, and they explained all the services that I needed on my car, even checked my warranty for a fix on my car without having to ask them to check it. the services that I needed on my car, even checked my warranty for a fix on my car without having to ask them to check it. More

The service was great, it took a bit longer than expected but the service department really took care of me while I waited. Constantly coming back with updates on the car, and the progress of the job. My car but the service department really took care of me while I waited. Constantly coming back with updates on the car, and the progress of the job. My car needed a few more tune ups than expected and my check engine light kept coming back on but the technicians kept test driving it to make sure it was safe for me to leave the lot. Really felt taken care of! More

The people I dealt with were polite, neat/clean, and helpful. The questions I had were answered clearly. The work requested was completed in a little more time than expected, but I was kept updated and helpful. The questions I had were answered clearly. The work requested was completed in a little more time than expected, but I was kept updated and never felt forgotten. I would recommend Downey Hyundai. More