Downey Hyundai - Service Center

I brought my Elantra GT in for what I thought would be routine service after having an engine replaced 6 months earlier, but it turned out that there was a LOT wrong with my vehicle. It took a while due t routine service after having an engine replaced 6 months earlier, but it turned out that there was a LOT wrong with my vehicle. It took a while due to COVID shipping delays on parts, but Jaclyn was not only able get most of the work covered under the vehicle's warranty, she also made sure I had a rental vehicle for the majority of the time the work was being done, which was an extraordinarily long time to have a rental vehicle. In addition, Jaclyn was extremely professional and friendly--No matter how busy she was or how hectic things were at the service dep't at at the time, she was always consistently professional and organized. She also made sure I was fully informed of everything that was being done at all times. I'm not exactly a car expert, and she even went as far as sending me pictures of certain parts when I didn't know what she was talking about, and I think that's really great! I mostly dealt with Jaclyn, but everyone else that I encountered there was also just friendly and professional. This is the 3rd or 4th Hyundai service dep't I've dealt with in the Los Angeles area and they have been by far the best! More

Service people seem very non caring, a simple oil change WITH AN APPOINTMENT takes over 1 hour and a half.Service manager (ALAN) says it is what it is WITH AN APPOINTMENT takes over 1 hour and a half.Service manager (ALAN) says it is what it is More

The customer service is great as always. Vehicle service was timely as well. Glad I was able to separate my service payment with no interest fees. was timely as well. Glad I was able to separate my service payment with no interest fees. More

Excellent service from Essex. He took care of everything and always kept me up to date every single day. Thanks again for the wonderful service. and always kept me up to date every single day. Thanks again for the wonderful service. More

Pedro in service was so helpful and so pleasant. My oil change was done in less than 1 1/2 hours, which was my ETA and the car was all neat and clean. change was done in less than 1 1/2 hours, which was my ETA and the car was all neat and clean. More

The service agent provided excellent customer service. He made sure I was taken care of quickly and followed up afterwards. Thank you for your customer friendly service. made sure I was taken care of quickly and followed up afterwards. Thank you for your customer friendly service. More

This dealer is awesome everyone is helpful and I never feel like I'm being taking advantage of and Jackie is so awesome I love this dealership feel like I'm being taking advantage of and Jackie is so awesome I love this dealership More

Me gusto mucho la atención y el servicio de calidad y la amabilidad de las personas que atienden con gusto volveré la próxima vez ya que la verdad quede contento.gracias amabilidad de las personas que atienden con gusto volveré la próxima vez ya que la verdad quede contento.gracias More

Service was great everyone I talk to was very helpful! Everything I needed to know about my service there was explained! Only problem I had after I left was they forgot to wash my car! I thought it was pa Everything I needed to know about my service there was explained! Only problem I had after I left was they forgot to wash my car! I thought it was part of the service free wash More

Work completed in a reasonable amount of time and clear description of what was completed was given at the time the vehicle was picked up. Excellent customer service from the service department. description of what was completed was given at the time the vehicle was picked up. Excellent customer service from the service department. More