Downey Hyundai - Service Center

great service / very good customer service, particularly from Pedro. I didn't appreciate the Sales dept calling me while I was sitting waiting in the Service area - struck me as rather lazy, he could've ju from Pedro. I didn't appreciate the Sales dept calling me while I was sitting waiting in the Service area - struck me as rather lazy, he could've just walked into the area and introduced himself properly. More

Great service, just took longer than expected. My tire Great service, just took longer than expected. My tire sensor came out and thought I had a nail. Turns out, it had a small, thin slashed. I was no Great service, just took longer than expected. My tire sensor came out and thought I had a nail. Turns out, it had a small, thin slashed. I was not expecting to be there for more than 2 hours, but finally got my tired replaced. More

The friendly customer service I received from Pedro was really great. He kept me informed and made sure that my car was good as new. I had gone to downey hyundai before and hadn't received the best custome really great. He kept me informed and made sure that my car was good as new. I had gone to downey hyundai before and hadn't received the best customer service, but Pedro turned my experience of downey hyundai. More

Essex was very attentive. He provided an Uber to take me home while my car was in there. He was polite and respectful. First time I liked the service. home while my car was in there. He was polite and respectful. First time I liked the service. More

I had Pedro S. For my rep. I initially came in for an oil change and raised a concern on my invoice because the oil did not match the Hyundai recommendation as per the car manual. Pedro assured me it was a s change and raised a concern on my invoice because the oil did not match the Hyundai recommendation as per the car manual. Pedro assured me it was a standard type out and that the oil would be correct. I checked the sticker in my car and the oil on the sticker was wrong as well. I raised the concern once more but was explained away as it was a standard sticker. I drove home, but I was concerned I had the wrong oil still. So I called around. I called back and Pedro asked the master tech. It was the wrong oil. I had to come back to get it fixed, but Pedro gave me a full detail and tire rotation on the house because of the mistake. I rated three stars because I had to ask three times before my concern (what I already knew was right from the beginning) was validated. Although Pedro gave me excellent care after he realized the mistake, it all could have been avoided if he took me seriously from the beginning. I had to spend two more days driving back and forth from downey just for what was supposed to be one simple oil change. More

fast maintenance and acurate job in time lot of knowledge. very nice people good welcome and freshment coffee. excellant service. keep the good work and service we will come back again knowledge. very nice people good welcome and freshment coffee. excellant service. keep the good work and service we will come back again More

Pedro in the service department was very helpful to see that my Hyundai serviced promptly keeping me informed on the progress,, was very happy with the overall service that was done on my Hyundai. that my Hyundai serviced promptly keeping me informed on the progress,, was very happy with the overall service that was done on my Hyundai. More

Service department is lousy. They cannot diagnose any major problem, their only skill set is in up charging and taking advantage of elderly parents into paying for a 300 dollar "oil change". I called the major problem, their only skill set is in up charging and taking advantage of elderly parents into paying for a 300 dollar "oil change". I called them to cancel the extras not even 20 minutes after dropping off car, and they lied and said they did "half" the work already. Scam artists and liars. More

I was expecting better service but surprise it was not what I expected, they did not repair my car and they still wanted me to pay for something that I do not need what I expected, they did not repair my car and they still wanted me to pay for something that I do not need More

Pedro in the service department was so helpful. This was the best experience I’ve had. Great with the detail and follow up. Do helpful and friendly. the best experience I’ve had. Great with the detail and follow up. Do helpful and friendly. More