Downey Hyundai - Service Center

They are great! Jackie was super nice and comprehensive! I love that they found what my car needs and they check it my warranty covers before anything I love that they found what my car needs and they check it my warranty covers before anything More

My experience was wonderful . I was greeted very well and was help very professionally no complaints here service was fast not long waiting perfect visit was help very professionally no complaints here service was fast not long waiting perfect visit More

Always easy to work with and service is always complete in a timely manner. I have other dealerships closer to my home but I choose to come here for the customer service. in a timely manner. I have other dealerships closer to my home but I choose to come here for the customer service. More

Worst service the issue wasn’t fixed right and service was horrible will nor go in again or recommend or go back ever again. Thanks was horrible will nor go in again or recommend or go back ever again. Thanks More

EXCELLENT SERVICE The service advisor (Jaclyn Fernandes) was great as usual. The master technician (Charlie) was conscientious, thoughtful, and professional. The serv The service advisor (Jaclyn Fernandes) was great as usual. The master technician (Charlie) was conscientious, thoughtful, and professional. The service technician (Geo) was patient and persistent to diagnose the problem. The whole team is ethical and moral. It's always a pleasure doing business with them. I highly recommend this dealership. More

Disappointing After waiting several days to have the parts come in to have my vehicle serviced (which is understandable) I spent $1,000 dollars to replace a tire, After waiting several days to have the parts come in to have my vehicle serviced (which is understandable) I spent $1,000 dollars to replace a tire, a rim, and to have an alignment. Why do I spend so much at a dealership when I could go to my corner garage for less? For the price, I expect a higher level of service, an attention to detail that I wouldn't get anywhere else for my car. When I walked in to the service center, the service rep. told me to go over to the cashier to pay. when I went to the cashier, she sent me right back over to service agent for the paperwork. I was perplexed. Doesn't this scenario play out a hundred times a week? There shouldn't be a game of tennis with the customer being sent back and forth from the agent to the cashier, and the customer shouldn't have to play messenger between the two.....e.g..Me:.Um, the customer representative sent me here to pay. Cashier: I don't have the paper work. You have go to the customer service rep. Me:the customer serve rep sent me here. Cashier: you have to go back. Me to customer service rep: She sent me back to you. She said she doesn't have the paperwork. Customer service rep: ok I'll be with you in a minute. That was awkward, but tolerable. What was not tolerable, was looking forward to getting my car back, and having Downy Hyundai pull up a dirty vehicle. When I went to the customer service agent, and asked him if the protocol wasn't to wash a car before presenting it back to the client, he said that they didn't have the staff to do it. I was so surprised and shocked, I just said ok, and walked out the door angry. I drove my car right next door to the immediately adjacent car wash and washed it myself. Well, they certainly have the staff to do the repair, and to take one's money. What about the details and higher level of service on expects from a dealership? Did the Corona virus kill that too? More

Took my car in overnight during a pandemic, got everything taken care of, and sanitized the interior afterward. truly went above and beyond, and i appreciate it. everything taken care of, and sanitized the interior afterward. truly went above and beyond, and i appreciate it. More

GOOD WITH WHAT WE CAN DO The service was great for my car, unforgettably with this covid issues sucks that i was waiting outside. And no wash or filled gas tank like was promi The service was great for my car, unforgettably with this covid issues sucks that i was waiting outside. And no wash or filled gas tank like was promised upon purchase of vehicle More

Engine Oil Leak- Service Review Jackie at Downey Hyundai was extremely helpful and accommodating with my situation. My car had an engine oil leak which required the car to be at the Jackie at Downey Hyundai was extremely helpful and accommodating with my situation. My car had an engine oil leak which required the car to be at the dealership for a few days. She quickly helped me with getting a loaner car (rental) and keep me informed on the progress. Thank you for all that you do. More

Very helpful and attentive Very outgoing people help They would ask if you needed any help Very good at their job I would recommend them They would ask if you needed any help Very good at their job I would recommend them More