Downey Hyundai - Service Center

Best Hyundai dealer I've been to Carlos Ortiz was super busy yet he was patient and helpful. I previously went to other dealers with my issues and they dis the bare minimum and refuse Carlos Ortiz was super busy yet he was patient and helpful. I previously went to other dealers with my issues and they dis the bare minimum and refused to attempt to let me know if a specific issue was covered by my extended hpp warranty. Carlos bot only helped me find out which warranty I had, provided me the phone number, but helped me call them. I felt like he had my best interest in mind. I also saw how his co workers helped him out cause he was non stop busy. Good teamwork. I'm sticking with Downey Huyndai from now on. More

Great service The service was great, quick and efficient and my sales advisor was very helpful in giving me the best recommendations and insuring that all my questi The service was great, quick and efficient and my sales advisor was very helpful in giving me the best recommendations and insuring that all my questions were answered. More

Good experience Customer service is good very polite and took the time to explain the process of the service the adviser also tried his best to get me out of there as Customer service is good very polite and took the time to explain the process of the service the adviser also tried his best to get me out of there as soon as possible which I really appreciate it More

Amazing job from Carlos Carlos from the service department did an amazing job taking care of my vehicle I highly recommend him for service on your vehicle you will not be dis Carlos from the service department did an amazing job taking care of my vehicle I highly recommend him for service on your vehicle you will not be disappointed! More

Dissatisfaction, bad information I waited for my vehicle to get an oil change and waited over 40 mins before having my car released back to me after being told by workers my car was r I waited for my vehicle to get an oil change and waited over 40 mins before having my car released back to me after being told by workers my car was ready when it was not also I was told that a part in my car needed maintenance when it was not checked if it had been they would have noticed that was taken care of prior to my oil change More

Comfortable Experience I am always notified service is required on my car, easy to make appointments, staff is friendly and very helpful, and easy to talk too. I am always notified service is required on my car, easy to make appointments, staff is friendly and very helpful, and easy to talk too. More

excellent service Came in for 15k service. Process was smooth and Ceasar at the desk was very detailed and gave me updates during my wait when my car would be ready. Came in for 15k service. Process was smooth and Ceasar at the desk was very detailed and gave me updates during my wait when my car would be ready. More

Took 2019 Ionic in for check engine light This Hyundai dealership was very professional and quick with dealing with the issue that was eventually resolved. They even provided me with a rental This Hyundai dealership was very professional and quick with dealing with the issue that was eventually resolved. They even provided me with a rental car to get to work. I was called a couple hours later to tell me that my car was done. Thank you for the excellent service you have provided to me. More

Great customer service Mr. Soto was very helpful with everything. He explains the process and keeps you updated. Great customer service! Thank you Mr. Soto for all your help Mr. Soto was very helpful with everything. He explains the process and keeps you updated. Great customer service! Thank you Mr. Soto for all your help. More

Ineffective Pretty much told me I was a liar--couldn't find computer history of a problem after 3 visits. Cerritos hyundai immediately knew problem by description Pretty much told me I was a liar--couldn't find computer history of a problem after 3 visits. Cerritos hyundai immediately knew problem by description over tel & found computer evidence. Cerritos fixed in 1d. More