Downey Hyundai - Service Center

Car Service I took my car in for regular service. Since the moment I walked in, they guys behind the counter were really helpful. Carlos Ruiz went above and beyon I took my car in for regular service. Since the moment I walked in, they guys behind the counter were really helpful. Carlos Ruiz went above and beyond to make sure he provided the best customer service. More

Service Department, Carlos Ruiz I called to see if there was any openings for car service today and said come over we will accommodate you , come over we will take care of you .... a I called to see if there was any openings for car service today and said come over we will accommodate you , come over we will take care of you .... awesome More

Awesome service! The staff allowed my wife to pick up and drop off rental since I work over an hour away...thanks for everything.they kept in constant contact througho The staff allowed my wife to pick up and drop off rental since I work over an hour away...thanks for everything.they kept in constant contact throughout the process and made it easier by texting...as I’m at work and can’t speak. More

Excellent Carlos Ruiz was very excellent he had good communication and was very respectful and courteous to my needs of what I wanted to be done to my car Carlos Ruiz was very excellent he had good communication and was very respectful and courteous to my needs of what I wanted to be done to my car More

Trust Is Important It'a bad enough that going to the mechanics is synonymous with rip-offs/scams. It's worse when you catch dishonesty from a dealer. I'm giving 3 sta It'a bad enough that going to the mechanics is synonymous with rip-offs/scams. It's worse when you catch dishonesty from a dealer. I'm giving 3 stars because the people who work on and clean the car do a great job--they shouldn't be crapped on. I'd give 1 star to the dude out front handling the transaction. Don't BS people and make it sound like you're doing me a favor. It's insulting. I hope the rest of the Hyundai ealership in Downey isn't like this. More

Recall Caesar found a recall in my engine and has been doing what he can to get a new engine in for me.. in the mean time helped with a rental for me till it Caesar found a recall in my engine and has been doing what he can to get a new engine in for me.. in the mean time helped with a rental for me till it can be fixed. More

They always take care of my car I continue to drive from Long Beach to come to this service center specifically to work with Cesar because he has consistently helped me and shown me I continue to drive from Long Beach to come to this service center specifically to work with Cesar because he has consistently helped me and shown me he will take care of my car. I never feel like I’m being pressured, fooled or tricked like I have felt at countless other locations. Thank you again. More

Battery change and oil change Checked in for battery replacement and oil change. Turn around time was 2 hrs with a long line of ppl before me. Staff was professional and friendly. Checked in for battery replacement and oil change. Turn around time was 2 hrs with a long line of ppl before me. Staff was professional and friendly. Gave updates. All in all a good visit. More

Busy on Saturdays; bring your patience Most everything was fine; amenities should be spruced up. Water and coffee machines need to be cleaned. In general, the whole setup is not conducive t Most everything was fine; amenities should be spruced up. Water and coffee machines need to be cleaned. In general, the whole setup is not conducive to a long wait. More

Very good as usual As always, service was very good. Spoke with the service manager first and then worked with Carlos Ruiz to take care of my Major Service. Everything As always, service was very good. Spoke with the service manager first and then worked with Carlos Ruiz to take care of my Major Service. Everything went well and Carlos even went above and beyond by asking the service tech to reinstall a protective under piece that had been accidentally pulled off. More