Earnhardt Lexus

Wonderful experience. Took the pain out of the process. Very knowledgeable about the product, this version and earlier versions. Thank you mike for helping me choose the right vehicle for me! Very knowledgeable about the product, this version and earlier versions. Thank you mike for helping me choose the right vehicle for me! More

We had a great experience our sale person was very friendly, helpful, very through and patient. I really recommend using this dealership And sale person they have a wide selection of cars and very goo friendly, helpful, very through and patient. I really recommend using this dealership And sale person they have a wide selection of cars and very good prices. More

David Martell was terrific. I'm a disabled veteran from the Iraq war. My purchase was very smooth with no stress or pressure. David's customer service was outstanding. I will buy another lexus and re from the Iraq war. My purchase was very smooth with no stress or pressure. David's customer service was outstanding. I will buy another lexus and recommend my friends for life. Just a stand up guy!! More

Very good customer service and friendly! Great prices and they do match prices from another dealer! Will definitely go back to this dealer for future car! Upon receiving the car the salesman went over every they do match prices from another dealer! Will definitely go back to this dealer for future car! Upon receiving the car the salesman went over every little detail on the car. Helped me set up my Bluetooth, radio, and seat adjuster. He also told me to call him if had any other questions or problems regarding about the car! Purchasing a car from Scottsdale Lexus was a great experience! Actually this is my second lexus from Scottsdale Lexus! More

My husband and I were looking to buy our first luxury car. We heard that Lexus made very reliable vehicles. We were deciding between an Audi A6 or a Lexus ES 350. We were greeted right away by Leo and he car. We heard that Lexus made very reliable vehicles. We were deciding between an Audi A6 or a Lexus ES 350. We were greeted right away by Leo and he was very, very nice, very patient and very knowledgable. We were trying to decide between the ES 350 or the GS 350. He had us test drive each and wanted to make sure we knew the key differences between the two vehicles. He was very knowledgeable about each vehicle, he pointed out all the cool features of each car. He was not pushy or arrogant or any of the things I had read about this dealership. We almost didn't go here because we had read bad reviews, but I did not see any of that at all. All of the staff was very friendly and accommodating. Leo went through each and every possible thing we may have needed to know in order to make an informed decision. My husband decided he wanted a red ES but it wasn't going to be at the dealership until the end of October, which was fine because we weren't in a hurry. We thought we would buy instead of lease. We went home and then my husband decided that he wasn't sure about the color and maybe even wanted to change to the GS, so we went back to test drive each again. And again Leo was very nice and put no pressure on us, he was very happy to have us test drive both cars again and he insisted that we drive both of them and not just one, because he didn't want us to have buyers remorse or not be sure that we got the right car for us. So we left the dealership again to decide what we wanted to do. We then went back and decided to change colors, cars and lease instead of buying. Leo gave us a great deal on the GS 350, even though we had already agreed on a price on the ES. We chose one of the cars on the lot that was a totally different color, but again Leo was super patient about it and made sure that we were happy and satisfied with our decision. He then went through the entire features of the new car, showing us how to set up bluetooth, the radio, and how to use all the special functions, he explained inside and out how the car worked. He even took a picture of us with the new car and emailed it to us. This was the best car buying experience we have EVER had. We would definitely recommend Leo and when we are ready for another Lexus, we will go see him again. He has been there for 15 years and I can see why, he is the best sales person we have ever worked with and he really seemed to have our best interest in mind. He wanted to make sure that we got what we wanted and to be happy with it. More

Earnhardt Scottsdale Lexus, Scottsdale AZ - Tex Earnhardt should be ashamed of himself. I brought my Lexus to an Earnhardt dealership for service and was pummeled with "bull". Very expensive, unauthorized "b should be ashamed of himself. I brought my Lexus to an Earnhardt dealership for service and was pummeled with "bull". Very expensive, unauthorized "bull". Automobiles purchased by me in the future and any service work performed will not take place at an Earnhardt dealership. Lexus headquarters; shame on you as well for tolerating unscrupulous and underhanded dealings from a dealership that brands itself with the Lexus name. I was told costly repairs of approximately $3000 were needed to my transmission to address a leak. When I declined and indicated my regular mechanic would make an assessment, I was told the dealership mechanic would "take another look". I was called and notified the leak was not coming from the area the dealership mechanic had initially claimed but from a different area that would be less costly to repair. I was also told of other items that needed repair most of which I did not authorize and distinctly told Dudley not to proceed with the transmission repairs or the replacement of motor and transmission mounts. I was then notified all of the work had been performed despite it not having been authorized. I was billed for more than $1200.00 with the claim Dudley "misunderstood" my instructions. Worse yet, I soon discovered the leak had not been repaired and learned from my regular mechanic that the seal the dealership claimed to replace was the very seal my mechanic had previously replaced and was not the source of the leak. In summary, I was charged for unauthorized work and the work done did not repair the leak. I now have repair bills from my regular mechanic. I should mention I contacted Lexus Customer Service and spoke with Kevin who offered me a voucher of approximately $169.00 to be used for future work performed. More

The new car sales manager and his staff were arrogant and condescending. I had a bad feeling about this dealership within the first 15 minutes I was there and left the dealership soon after that. The experie condescending. I had a bad feeling about this dealership within the first 15 minutes I was there and left the dealership soon after that. The experience made me wonder if I really wanted a Lexus, if this is how they treat customers. A few days after this experience and having told several friends what had happened I was advised to visit Lexus of Chandler. I did, I purchased my new car that very day and the experience was wonderful. Lexus of Chandler really understands customer service! The Earnhardt Scottsdale Lexus staff needs to realize that customers do have a choice, and that they are a poor representation of Lexus More

After a truly nightmare experience at Bell Lexus, I went to Scottsdale Lexus to have my car evaluated for a vibration problem that I have been having with my car for 19 months. WOW!! What a difference. The to Scottsdale Lexus to have my car evaluated for a vibration problem that I have been having with my car for 19 months. WOW!! What a difference. The team at Scottsdale Lexus ( Gary Kreutz ( service advisor ), Pete ( shop foreman/True Lexus master ), and Larry Bockius(service manager) were very friendly, knowledgable, and patient while looking into my issue. I was truly blown away at the difference in the attention to detail, friendliness, and quality of work between Bell Lexus and Scottsdale Lexus. I will gladly drive 30 miles to service my car by this wonderful team. Not only is the quality of work much better at Scottsdalel Lexus, but the prices are lower. I assumed because it was in Scottsdale it may be a little more expensive, but it's not the case at all. In fact Gary Kruetz ( my service advisor ) was kind enough to tell me about a coupon that would help save me money on the service . I also notice that at Scottsdale Lexus that they hand wash all of their serviced vehicles. That shows me that even though they need to spend more time and effort on making the customers car look great, the will go the extra mile not to scratch or damage the vehicle that you worked so hard for and love so much. Again, in contrast to Bell Lexus who has scratched my previous Lexus and did nothing when I mentioned it other than to tell the staff to no longer wash my car. One last major difference between the two service departments was the fact that the service bays at Scottsdale Lexus are air conditoned. I was blown away yet again. At Bell Lexus the techs are exposed to the heat where at Scottsdale Lexus the techs are working on the vehicles in a very comfortable cool temperature. When I noticed that I immediately thought, who would do a better job working on a long and complicated problem with a car? The tech exposed to working around a hot vehicle with ambient temps of over 110 degrees, or the tech who is comfortable working on your car at about 76 degrees??? After servicing my car at Bell Lexus, Arrowhead Lexus, and Scottsdale Lexus, I truly feel that Scottsdale Lexus is BY FAR THE BEST LEXUS DEALERSHIP . Bell Lexus had my car for 23 days, put 642 miles on my car "test driving ", damaged my new windshield ( installed 3 days before I took it to Bell Lexus ), and then proceeded to invite me not to come back because I was too picky when I complained about the damage. Bell Lexus also couldn't diagnose the problem in 23 days. The service manager at Scottsdale Lexus came out to thank me for my business , but at Bell Lexus the manager had the gaul to call me and tell me " We cant diagnose the problem", "we're only human". WOW!! I am amazed at the difference!!!!!!!!!!!!! Scottsdale Lexus is where I will be taking my Lexus vehicles for now on, and if you want great service quality at a great price I would strongly suggest you do the same. More

We came in for a used car and we bought a new car. We are elated with the selection, deal, trade in, and general care the dealership gave us. It was comfortable working on a deal and the staff was profe are elated with the selection, deal, trade in, and general care the dealership gave us. It was comfortable working on a deal and the staff was professional. We highly recommend this dealer. We even had a tour of the service area! Impressive staff there, too! More

In the first week of April 2012 I went to Earnhardt Scottsdale Lexus to see Jan Person who had been my salesperson there eight years ago. I brought two Lexus owner friends with me, potential customers Scottsdale Lexus to see Jan Person who had been my salesperson there eight years ago. I brought two Lexus owner friends with me, potential customers. One of my friends had spoken to Jan, asking him about a specific pre-owned model. He found one, but a year older than what she had asked for so she was not at all interested. Jan then had me drive a new model. My friends were in the back seat. During the test drive down very busy city streets, Jan proceeded to install and demonstrate the blue-tooth feature for my iPhone. I was very uncomfortable trying to watch traffic, operate a car I’d never driven, listen to Jan plus glance at the display screen. I told him later how uncomfortable we all were. That lesson was better left for the parking lot. As I left that day, I told Jan I wanted to do some research but would be ready to purchase the end of April. He promised to call me in three weeks. Three weeks later, although never a phone call from Jan, I went back to the dealership. I came prepared with Internet research for the value of my 2004 ES with only 53,000 miles and, yes, a fender bender accident. I’d paid for my own Car Fax, and NADA value report, both of which rated my car as excellent in spite of the accident. I also had 3 reputable value reports for the trade in value of my car averaging a trade in amount $12,000. Coincidently, a luxury dealer of a different brand had offered me a $12,000 trade in. Scottsdale Earnhardt Lexus would only give me $8000. I spent the better part of two afternoons discussing this with Jan and Tim, the sales manager. They persisted in telling me I had a bad CarFax which I knew to be untrue since I’d run my own. Then they tried to sell me a car of a color other than the one I wanted because they could “deal better” on that car. Yes, I guess so. It was their inventory they wanted to push. They had to find the car I wanted to purchase, BTW, fully loaded. I had been patient with Jan because of my errant sense of loyalty from eight years before. I ultimately terminated that and any future business with Scottsdale Lexus, Jan Person and Tim, the sales manager. I did get the car I wanted, the trade in value that was fair as described above and with no hassle on any of my other preferences, from another Lexus dealer. Please see my rating for Chandler Lexus. More