Earnhardt Lexus

Excellent service advisor Rick Johnson, all work completed on time, always have a free loaner to use while car is in the shop if I need it, and the showroom is in an excellent location. On my last s completed on time, always have a free loaner to use while car is in the shop if I need it, and the showroom is in an excellent location. On my last service they did an excellent service on my 2014 ES350 and an excellent job on the complete detail. Great service and quality workmanship. More

I live in Phoenix & Tucson, Earnhardt is the only dealership I will let touch my Lexus. What started as a great relationship with Earnhardt in 2008, located on McDowell & subsequently moved to Camelb dealership I will let touch my Lexus. What started as a great relationship with Earnhardt in 2008, located on McDowell & subsequently moved to Camelback is worth my drive, why you ask……Tom Miller. My car is always in perfect condition when I leave my service appointment. The technicians are top notch, customer service & sales department are the best, they treat you like family. Tom always has a loaner available for my use whether it’s 1 or 3 days. Tom is so upbeat & it’s obvious he loves his job. Thank you Earnhardt, you are a well run dealership! More

Rick, the Service Consultant is always respectful, professional, and extremely reliable in helping my wife and I resolve any issues we may have with out Lexus vehicle. He always explains the process t professional, and extremely reliable in helping my wife and I resolve any issues we may have with out Lexus vehicle. He always explains the process to make sure the Service provided is excellent. More

I'm fortunate that my car is only 3 years old, and I bought it new at Earnhardt Lexus. My schedule service appointments have all been easy to schedule, I've been satisfied with the work and results, an bought it new at Earnhardt Lexus. My schedule service appointments have all been easy to schedule, I've been satisfied with the work and results, and I'm treated respectfully every time. One time, I got a call from my service advisor that they were almost out of loaner cars, and I let him know I was on my way. Since I was only going to drive the loaner to work, I told him it was okay if someone was able to just take me to work. He over delivered, and I was provided a Lyft (or Uber) to/from work. My most recent trip was was flawless, too. Dropping off my car took all of 5-7 minutes, and I was on my car with a loaner. Two hours later, I get a call from Richard that my car is finished. I have nothing but praise for Earnhardt Lexus. S. Flowers Phoenix More

Made an appointment for 9AM on Wednesday 9/13. Dropped off the car and was told it would take 1.5 hours to do the service if I waited. I said I could not and to please give me a loaner. I was told Dropped off the car and was told it would take 1.5 hours to do the service if I waited. I said I could not and to please give me a loaner. I was told no loaners were available! I asked for a Lyft to get home. I called at 11AM to find out status. I was told my car was still in the queue. Surprising to me since the purpose of an appointment is to get a service done at a scheduled time. I guess if you sit there and wait they service it right away. If you do not, they put you at the end of the line! Also I was told they run out of loaners because the people do not return them when they are supposed to! That is TMI to a Customer. Basically admitting they can not do their job! Finally my car was put into service at 2PM! It turns out I had a puncture in one tire. So the free service ended up not being free. Anyway, the takeaway is to ensure they will have loaner cars when you have an appointment. We all have lives to live and can not sit at a dealership to get service priority. Especially when we make an appointment. By the way I believe my service person, Richard, is not responsible for the loaners? More

Fantastic service advisor. Took the time to explain everything I needed and texted when my Lexus was ready Took the time to explain everything I needed and texted when my Lexus was ready More

Jan and Cleva made this a positive experience. Very straightforward, upfront and honest without making me feel like they were only saying what they thought I would want to hear. Would highly rec Very straightforward, upfront and honest without making me feel like they were only saying what they thought I would want to hear. Would highly recommend! More

Holly was the best! She treated us like family, and made our whole experience very pleasant. She treated us like family, and made our whole experience very pleasant. More

I was totally impressed when I bought my Lexus here five months’ ago, and I’m still very impressed with the Earnhardt Lexus Service Department, as well. months’ ago, and I’m still very impressed with the Earnhardt Lexus Service Department, as well. More

Very much appreciated Rob and the staff. Everyone was patient as we walked through a large decision, and we never felt pressured. It was the best car buying experience we have ever had. Everyone was patient as we walked through a large decision, and we never felt pressured. It was the best car buying experience we have ever had. More