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Earnhardt Lexus - Service Center

Phoenix, AZ

5.0
270 Reviews

271 Reviews of Earnhardt Lexus - Service Center

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May 13, 2022

Excellent service advisor Rick Johnson, all work completed on time, always have a free loaner to use while car is in the shop if I need it, and the showroom is in an excellent location. On my last More

by Jim5737
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rick Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 13, 2022 -

Earnhardt Lexus responded

We are so happy to hear that Rick constantly provides you with the service experience that you're looking for! Please know how much we appreciate you choosing to do business with us and we look forward to working with you again. Regards, Bull Earnhardt Owner bull.earnhardt@earnhardt.com

April 14, 2022

I just took my sedan in for a road trip checkup. Luckily they found my battery was on its last legs and replaced it free of charge under my extended warranty. I also asked for operational instruct More

by pattimeade
Recommend Dealer
Yes
Employees Worked With
Rick Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 15, 2022 -

Earnhardt Lexus responded

We are so happy that we were able to get you back on the road! Thank you for stopping by and we hope to see you again! Regards, Bull Earnhardt Owner bull.earnhardt@earnhardt.com

March 31, 2022

Always great service. I appreciate the professionalism by everyone. On time and good to go. More

by Hildavillaverde
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dean Brenden
Mar 31, 2022 -

Earnhardt Lexus responded

We are thrilled to hear that you always have a wonderful experience here with us! Can't wait to see you again! Regards, Bull Earnhardt Owner bull.earnhardt@earnhardt.com

March 24, 2022

My new service advisor, Ryan, was terrific! My appointment for 15k service could not have been easier. He checked me in quickly, had my rental car set up, and let me know a few hours later when More

by jstern
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ryan
Mar 25, 2022 -

Earnhardt Lexus responded

We are thrilled to see that Ryan made sure you got in and back out on the road as soon as possible! Please never hesitate to stop by if there is anything else we can help you out with. Regards, Bull Earnhardt Owner bull.earnhardt@earnhardt.com

March 03, 2022

I have been a customer of Earnhardt Lexus for many years. Always have had great service experience. Yesterday I had to change Service writers to Rick Johnson as my prior advisor had moved to TX. Rick cont More

by tw.hannon
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rick Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 07, 2022 -

Earnhardt Lexus responded

We are ecstatic to hear that you always have an enjoyable experience here with Rick. We look forward to many more years together! Regards, Bull Earnhardt Owner bull.earnhardt@earnhardt.com

February 25, 2022

Ryan was very helpful, courteous, honest, and professional. I definitely would recommend him and ask for his help again in the future. Coleen More

by cclarke887
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
My granddaughter dealt with Ryan for me and I don't know who else was involved.
Feb 28, 2022 -

Earnhardt Lexus responded

Thanks, Coleen. It's a pleasure to see Ryan provided 5-star service and we appreciate you taking the time to share this. Should you ever need anything, please let us or Ryan know. We are here to help. Regards, Bull Earnhardt Owner bull.earnhardt@earnhardt.com

February 24, 2022

Wife had complimentary oil change on her IS350 and she said it was great service. More

by tonykdds
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rick Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 25, 2022 -

Earnhardt Lexus responded

Tony, We're very happy to see your wife had a great service experience. Please thank her for stopping by and we appreciate you taking the time to share this. Regards, Bull Earnhardt Owner bull.earnhardt@earnhardt.com

January 08, 2022

Ed H coordinated service for my Lexus and provided a “loaner” for my convenience, cheerily and flawlessly — like it ought to be. More

by bobosiek
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ed Hammer
Jan 10, 2022 -

Earnhardt Lexus responded

We are glad that Ed was able to provide you with an easy visit! Thank you for your feedback and we hope to see you again! Regards, Bull Earnhardt Owner bull.earnhardt@earnhardt.com

January 05, 2022

Ed Hammers is the best service rep at Earnhardt Lexus in Phoenix! Very professional and looked out for my best interest. More

by stevearme100
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ed Hammers
Jan 07, 2022 -

Earnhardt Lexus responded

Customer satisfaction is our main goal, and it pleases us to hear of your experience with Ed! Please let us know if there is anything else we can help you with! Regards, Bull Earnhardt Owner bull.earnhardt@earnhardt.com

December 28, 2021

Tom Miller is the best service rep. Have used him for nearly two decades. Never a single problem or hard sell. More

by jar3
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 29, 2021 -

Earnhardt Lexus responded

We are thrilled to see the that Tom always provides you with a positive experience! We appreciate your loyalty and look forward to working with you again! Regards, Bull Earnhardt Owner bull.earnhardt@earnhardt.com

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