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271 Reviews of Earnhardt Lexus - Service Center
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November 26, 2019
Earnhardt Service department Rick and the team are great. They make everyone feel right at home. The process is no hassle and simple. Rick makes it stress free. Rick and the team are great. They make everyone feel right at home. The process is no hassle and simple. Rick makes it stress free. More
by golfdean45
Employees Worked With
October 16, 2019
Top Drawer Service My 1st svc experience sealed the deal - Austin (parts) came to my rescue. Every time since they hit it out of the park. Thank you! My 1st svc experience sealed the deal - Austin (parts) came to my rescue. Every time since they hit it out of the park. Thank you! More
by MJB
September 10, 2019
LEXUS SERVICE +++AAA SERVICE, Heather always there whenever i needed. It was a great pleasure working with you again. Thank you very much and i would recommend to a +++AAA SERVICE, Heather always there whenever i needed. It was a great pleasure working with you again. Thank you very much and i would recommend to anyone. More
by mthree
Employees Worked With
Heather Fiaschi
September 10, 2019
Excellent service The service was excellent. Andrew Wilson took care of all my needs for service. Thanks a lot Andrew. It was a great pleasure working with you again. The service was excellent. Andrew Wilson took care of all my needs for service. Thanks a lot Andrew. It was a great pleasure working with you again. More
by Iqbal and Akhtara Ali
September 08, 2019
Always excellent service Dudley always takes care of me and handles everything, makes it very easy for me. Been going to Earnhardt for years because they’re consistently good. Dudley always takes care of me and handles everything, makes it very easy for me. Been going to Earnhardt for years because they’re consistently good. More
by Al
Employees Worked With
Dudley Barnum
September 07, 2019
Above and beyond Rick went above and beyond to make sure My wife’s car was taken care of and us as well. The gentleman that worked on the head liner did a great job. M Rick went above and beyond to make sure My wife’s car was taken care of and us as well. The gentleman that worked on the head liner did a great job. Made look like new More
by Joe
September 06, 2019
Terrific Service My new Lexus IS a joy to drive and the service department is the best experience in automotive service that I have ever experienced. Completely satisf My new Lexus IS a joy to drive and the service department is the best experience in automotive service that I have ever experienced. Completely satisfied. Our salesman Suk is perhaps the most knowledgeable person I have ever met on his product, very professional, courteous, and willing to go out of his way to assure the customer of the best possible experience and outcome. Andrew Wilson in the service department delivered to me an unequaled example what a Automotive Service Department must reflect and deliver; Good Faith, Honesty, Professional Automotive Repair Of Unequaled Quality. Cleva made the finance experience completely friendly and under zero pressure, something in all my years of car buying I had never experienced. More
by Combatdoc
August 31, 2019
They waited until warranty expired to tell me My car has been serviced by Earnhardt since 2016 and Lexus issued a service advisory instead of a recall on melting door panels and dashboards. It wa My car has been serviced by Earnhardt since 2016 and Lexus issued a service advisory instead of a recall on melting door panels and dashboards. It was up to the dealer to notify customers about the issue and the warranty enhancement program to fix the issue. It wasn't until after it expired in May 2018 they tell me it will now cost $3,772 to repair instead of being free. It is unbelievable to me that a luxury brand like Lexus with a quality dealer would treat customers like this. We will never buy another Lexus where they will not honor obvious design flaws. Lexus has had two class action lawsuits dismissed by saying they would fix all cars with the issue but they never did contact customers or fix the cars. I hope we can get another class action lawsuit started where the court listed to customers instead of the lies from Lexus. More
by gregh
Employees Worked With
Dudley Barnum, Heather Fiaschi
August 19, 2019
Top Notch Service Tom Miller and the Earnhardt Lexus service team provides excellent, reliable service every time! And we drive all the way from Prescott because of it Tom Miller and the Earnhardt Lexus service team provides excellent, reliable service every time! And we drive all the way from Prescott because of it. More
by jmt
Employees Worked With
August 19, 2019
Service and Maintenance Rick Johnson has taken care of my GX 470 since 2004 and I’ve always trusted him and his decisions for what is best for my vehicle. Rick Johnson has taken care of my GX 470 since 2004 and I’ve always trusted him and his decisions for what is best for my vehicle. More
by Pete
Employees Worked With
