EchoPark Automotive Thornton

The gentleman who helped us was with us on and off throughout the day. I wound up purchasing the perfect truck for myself and he was extremely kind and easy to work with. However, he seemed to be pu throughout the day. I wound up purchasing the perfect truck for myself and he was extremely kind and easy to work with. However, he seemed to be pulled in a lot of different directions and when I asked him to make sure that I was financed through a specific company (he wrote it down in his notes) I found out that he hadn't listened to my request and they financed me through someone else. It would have been ok with me if they would have sat me down and told me the reason they went with the other company (maybe a better finance rate?). But no one ever came out to discuss that with me. Also, he said to me "we normally get people in and out of here" which kind of made me feel like I was just a number even though I believe that he meant it's normally an easier process. Then when it came time for me to leave the lot and take the car home, he said that he was going to go and get gas. When he came back, he told me that there was a little over a half tank now. I thought that was also a little off since most dealers fill up the tank for you and I assumed that when he went to get the gas that it would be full. To be fair, I am not sure what their policy is regarding the gas. I would definitely go back to them again though in spite of all this. I got a great vehicle and they have a wonderful selection for people to choose from. More

John made it super easy he was patient with us and extremely helpful.!we seen 3 different cars ended up going for a ram and we love it .! extremely helpful.!we seen 3 different cars ended up going for a ram and we love it .! More

Ruby was amazing and patient when helping us find the car we wanted! I would definitely go back and purchase another car from EchoPark in the future. we wanted! I would definitely go back and purchase another car from EchoPark in the future. More

Wow! I literally have never had an experience like that at a car dealership. Very fast, efficient, and helpful. Kelly has an awesome personality and I'm glad she was the one to walk us through the process. at a car dealership. Very fast, efficient, and helpful. Kelly has an awesome personality and I'm glad she was the one to walk us through the process. Also I love her tattoos :) More

Ashley Chavez was our sales agent. Ashley was patient and answered all of our questions without hesitation. We had an appointment to drive a CRV, and after doing so, we ended up driving a total of (3) vehicl answered all of our questions without hesitation. We had an appointment to drive a CRV, and after doing so, we ended up driving a total of (3) vehicles before making a final decision. Once the decision was made, Ashley was able able to get us out of the business in a reasonable amount of time. I believe that I can speak for most people when I say, dealing with car sales agents is not something we look forward to. Ashley represented Echo Park with enthusiasm and professionalism throughout this purchase. She was never pushy and tried hard to put our needs in a vehicle ahead of the sale. Would I recommend Echo Park in the future? Well I got a good deal on the vehicle, and an excellent sales lady. Yes highly recommended. More

I was nervous about making my first purchase with a dealer but I ended having a great experience! These guys are very kind and are awesome about explaining everything clearly as well as answering any q dealer but I ended having a great experience! These guys are very kind and are awesome about explaining everything clearly as well as answering any questions. More

Friendly, easy, no pressure and fast buying experience. I felt comfortable from the test drive to the final paper signing. felt comfortable from the test drive to the final paper signing. More

Javier Porras was our salesman and was one of the best ! He made it easy and enjoyable . I’ve bought three cars from Echopark and will continue to come back. Highly suggest going to them . Thornton echopark He made it easy and enjoyable . I’ve bought three cars from Echopark and will continue to come back. Highly suggest going to them . Thornton echopark is my favorite one but all of them are good. More

Great customer service. John made the car buying experience easy experience easy More

Awesome customer service Ashley Chavez! You definitely made our car shopping experience extremely pleasant....Thank you for your assistance and attention to detail. We always drive away satisfied! made our car shopping experience extremely pleasant....Thank you for your assistance and attention to detail. We always drive away satisfied! More