EchoPark Automotive Thornton

Rude & condescending salesman My wife and I recently bought a 2018 mazda cx-9 from Echopark Thornton. The vehicle is overall fantastic and was well priced. Before we even went to t My wife and I recently bought a 2018 mazda cx-9 from Echopark Thornton. The vehicle is overall fantastic and was well priced. Before we even went to the dealership, my wife applied for financing. The financing process was fast and simple and we were preapproved within minutes. My wife spoke with Travis to get preapproved and he was awesome. He answered all her questions and was very attentive to our needs. We also explained to him we had a trade in, but would not be able to fully surrender the vehicle as it had my wife's hand controls still installed. Travis was very understanding and explained we would be able to hold on to our trade for a couple days in order to get the hand controls uninstalled. When we got to the dealership, we were greeted by Leonard who was to be our salesman throughout the process. We explained to him our price range and what vehicle we came to see. We explained to him what we would like our monthly payment to be and he immediately explained to us that we were too unfamiliar with how financing worked. We explained that we were already preapproved and my wife works in financing so we were well aware of how it worked. This put a bad taste in my mouth, but we were excited about getting a new vehicle so we shrugged it off. After looking at a couple vehicles we decided to purchase one and this is when the experience began to go downhill. When we first started talking with Leonard we explained to him multiple times that our payments had to be below $400 a month. When he brought us paperwork, it showed our payment above $400. Leonard explained this included an extended warranty. My wife told him we werent interested in the extended warranty, but he kept at it. He said he worked at another warranty company and that this warranty was the best in the business which didn't matter to us. My wife kept explaining she didnt want it, but he didn't seem to care what she wanted. After about 5-10 minutes of my wife telling Leonard no, he looked at her and said "Do you not understand how this works?" This really upset us as we were trying to do business there and he was very rude and inconsiderate. My wife told him that she did in fact understand how it worked, but still wasnt interested. He still didn't take no as an answer and tried to push me into it, which I would not budge. This extended warranty conversation lasted 10-15 minutes before he finally gave up and went back to financing to get us a new term sheet. When he came back he had attitude towards us and didnt seem like he cared about anything we said or asked. He wouldnt let my wife read the forms that she was signing and had a rude tone as he explained what they were. He wouldnt make eye contact and just seemed to want this deal to be over with. When we left, we couldn't believe how rude Leonard was. I understand that you price vehicles below blue book in order to make the warranty more enticing. I also understand that warranty sales is a main focus of your business, but I have never seen such disrespect and rudeness towards my wife and myself before. I get that my wife and I look young, but that is no reason to talk down to us. After this experience, I am not sure I want to buy another car from here or even recommend this dealership to friends and family. Management needs to retrain their salesman on how to be polite and attentive rather than rude and dismissive because he didn't get his way. I would love to emphasize that Travis was fantastic and I wish he could of been our salesman throughout this process. He is the only reason I am giving this a 3 star review. He should be recognized for going above and beyond for us More

TERRIBLE I wasn't going to leave a review, but I am determined to leave one on every platform possible after the terrible experience I had with them continued I wasn't going to leave a review, but I am determined to leave one on every platform possible after the terrible experience I had with them continued 2 weeks after buying the vehicle. I worked with Chris at the Thornton location- what a joke. He added in 2k(plus interest) of dealership add-on's that I did not agree to, which of course reflected a much a higher payment than I was comfortable with, so I settled for a cheaper vehicle before I realized he added on those warranties. I waited for 45 minutes for him to put the paperwork together, had to constantly ask what I was signing, and then got attitude when I realized what I was paying for because I made him redo all the paperwork without the add-on's. Chris, if you would have been honest and not tried to take advantage of a young woman car shopping by herself- you could have made a much better sale on the original vehicle I came in to see. Nothing was explained to me, I was told I couldn't leave with the vehicle until my co-signer in another state signed off on my previous loan. I was promised it would be over night shipped and I could have the vehicle in 3 days. 3 days pass, the paper work hadn't even been sent out yet. Now here we are 15 days later- the pay off was never sent for my previous vehicle so I had to make that car payment on a vehicle I don't even have. This was honestly the worst experience ever and I am sooo upset they made money off of me. More

Bad customer service and cars They don't know their cars and could not manage to jump start a car I had driven 60 miles to look at. They treated me with distain when I complained, They don't know their cars and could not manage to jump start a car I had driven 60 miles to look at. They treated me with distain when I complained, never apologized for wasting my time. It may have been an instance of bait and switch. Such a big place nobody takes responsibility. People on phone are at a call center in different state and will bug you constantly but not get the car prepared for test driving. Go to a real dealer. More

Poor customer service So far the car we purchased has been great and we believe it was a decent price, but we were frustrated with the lack of customer service. The sales So far the car we purchased has been great and we believe it was a decent price, but we were frustrated with the lack of customer service. The sales rep that was helping us gave us misinformation and was eager to tell us exactly what we wanted to hear even if it was stretching the truth. We could tell that his confidence in the information he was giving us was not warranted. He told us the included roof rack is fully adjustable; it isn't. He told us the car has a tow package; it doesn't. He told us we couldn't get a better financing rate with a bigger down payment; we could have. This misinformation lead us to loosing out on a half a percentage point on our loan, even after refinancing. We also received a key that did not work. The entire process of getting this replaced was a hassle and we did not feel that we were given much respect. Ultimately, it's on us to do our due diligence, but when making a purchase this big, it is important to have all the facts. The prices here seem to be fair, but I would not recommend them after the experience we went through. You will find much better customer service elsewhere, even if it means you have to negotiate the price. More

Misleading and Non-Accommodating My wife and I purchased a vehicle on 06-25-2019 around 7:30 pm from this location. Everything "seemed" to be perfectly fine with the vehicle. On 06-27 My wife and I purchased a vehicle on 06-25-2019 around 7:30 pm from this location. Everything "seemed" to be perfectly fine with the vehicle. On 06-27-2019, so within about 1 and half days of driving the vehicle the check engine light turned On and the vehicle seemed to being driving a little odd. The RPM's would rev up and the vehicle seemed to not want to accelerate. It was later in the evening so the only thing I could do at the time was to take to an Autozone and check the code to see what caused the check engine light to go on. I got the code " P0507 " - which indicated it was the" Idle Air Control – RPM Higher than Expected" - So the exact way the car was driving, is the error the system gave. - I called EchoPark to set up an appointment to have it serviced. Now, when we purchased the car, we were told that there is a 30 day/1000 mile warranty for the vehicle to ensure everything on the car is ok. That anything with the Engine or Transmission would be covered - We went to the appointment that following Monday 07-01-2019. We were told that the Tech checked the vehicle, and received the SAME error code, however instead of fixing the issue or replacing the part that clearly caused the check engine light to go on in the first place.. we were told " it seems to be working properly now" and its not covered by the so called "Warranty" the dealership provides. I personally spoke to a manager Michael, who told me that even though the check engine light came on, that I verified the error code, that his tech also verified the error code.. that regardless , they would not be able to fix the issue because it was a " computer glitch" (which should now I be concerned about the computer system in the vehicle if is giving false errors that both myself and their tech confirmed) - This is ridiculous. Within a day and a half of buying this car and validating all info, they still refuse to assist and replace the part which is around $500.00 - I do not recommend this place whatsoever and we will not be back to purchase the 2nd vehicle we were looking at. More

Josh kordie Our experience with Stacey was amazing. He was so nice and honest! Definitely going back in the future again! It’s was also fast service. Our experience with Stacey was amazing. He was so nice and honest! Definitely going back in the future again! It’s was also fast service. More

Very Professional!! This is my first time buying a car and Mauricio was the best! He was so professional and found me the best car that match my budget This is my first time buying a car and Mauricio was the best! He was so professional and found me the best car that match my budget More

BEST Buying Experience for a First Time Buyer I'm a first time buyer (who is also a 21 year old female) and I was very skeptical about working with a dealership, especially on such a large purchas I'm a first time buyer (who is also a 21 year old female) and I was very skeptical about working with a dealership, especially on such a large purchase. But I cannot say enough positive things about EchoPark Automotive. I started my car search online for almost a whole week before going to EchoPark Thornton (104th). I knew exactly what car I wanted down to the make, model, color, and features. I used multiple online websites like cars.com to compile a list of these cars in my area, and I was extremely surprised that EchoPark priced the car so much less than its competitors. When I called the Thornton location to see if the car was still available, they informed me that the cars are priced significantly under the Kelly Blue Book Retail value because they don't negotiate. This can have pros/cons within itself, but it was very reassuring to know that would be the definite price, instead of guessing how much the car would be if I negotiated it down. They also don't have any additional Dealership and Handling fees, which usually blindside buyers. My experience: My dad and I were helped by Adam, who was so patient with the both of us. I was pretty torn between two cars, and he gave my dad and I space to talk about each of them, and even printed us the CarFax reports for each car, as well as printing out payment breakdowns of each car depending on my down payment, length of financing, credit score, and trade in value. And after I applied for financing and my APR was higher than I expected, he looked for other financing options so I could stay within my budget. He was also honest and upfront about the pros and cons of each car, as well as the most common problems he's seen with each of the cars. When I got my trade-in car appraised, I told him how much I was expecting for the vehicle and he actually ended up offering me more for it. The dealership: The dealership is not set up like your traditional car dealership. The salespeople have no offices, and everything is done electronically. This was nice because if I had any questions about the cars I was looking at, Adam was able to look up anything on his iPad and give me an answer on the spot. Even my dad mentioned that he really liked the vibe of this dealership and the way it was set up. Cons: Honestly the only con I have about this dealership is how fast they do sell their cars. Like I said, I was online car shopping for almost a full week before actually going to EchoPark, and within that week they sold 3 cars that I wanted. But I did end up leaving with a car that I LOVE. Overall, I highly recommend EchoPark. It was hassle-free and took away so much of the stress that I had about buying a car. BUT if you do find a car with them that you like, i recommend that you are quick to make a move on it. More