Flemington BMW

Scott was referred to me by a good friend, and after spending only a few minutes with Scott, it became clear why he had been referred. Scott is truly a BMW subject matter expert, he answered any and ev spending only a few minutes with Scott, it became clear why he had been referred. Scott is truly a BMW subject matter expert, he answered any and every question I had, and most importantly, I never felt rushed or pressured during the entire process. Scott took the "pain" out of what can typically be a "painful" event, and for this specific reason, I would highly recommend Scott to anyone looking to purchase or lease a BMW. More

Good friendly inetraction, no pressure tactics and highly professional. Eager for sale but without pressure or tricks. Straightfrward approach. Sratch on bumper to be fixed at a later date and it was handled professional. Eager for sale but without pressure or tricks. Straightfrward approach. Sratch on bumper to be fixed at a later date and it was handled well after I pointed it out. Good explanation of all options, final demo, details of all documentation and why/how etc. Differentiatior: All executives interacted till the end of the process regardless of boundaries of their defined role. This is THE key to give "One BMW experience" to the end customers. Overall a profession experience befitting BMW experience -- Thanks much to Noha, JR and Becky (Rebecca) for their help. More

I had purchased 3 cars from the auto group in the past 2 - 3 years. Byron Brisby (VP of the auto group) called me when he discovered that I received less than satisfactory treatment a few months before. H - 3 years. Byron Brisby (VP of the auto group) called me when he discovered that I received less than satisfactory treatment a few months before. He went above and beyond by apologizing for how I was treated and reassured me that changes were made to ensure that the current sales staff is customer focused and professional. In addition, he provided me with a quote that was so inviting, I had to visit the dealership that evening. I was interested in two models for my spouse, and Byron had both vehicles ready for me to look at in their service area; both cars parked in the middle of the floor (it was a very cold evening outside). All of the employees I met were very professional and friendly. It was the best experience I've had in comparing vehicles. They gave me an awesome deal on my trade in and I opted for the vehicle with the upgraded package. Delivery of the vehicle was also a wonderful experience. The entire experience was so positive, that in the next year, when I'm ready to buy my car, I will definitely buy from Flemington BMW. I also recommended the dealership to my friends who are interested in purchasing a new car. More

Best car buying experience I've ever had! In and out in less than 2 hours. Noha, Tom, and Rebecca were all great to do business with. in less than 2 hours. Noha, Tom, and Rebecca were all great to do business with. More

UNBELIEVABLY great service and attention!! Mike was incredibly kind, patient and explained the details of leasing very clearly. We were wrapping up the deal at closing on a Saturday and both Mike and incredibly kind, patient and explained the details of leasing very clearly. We were wrapping up the deal at closing on a Saturday and both Mike and Scott had plans that evening. Despite the pressures of family waiting for them they both stayed an hour or more late, pushed through the paperwork and made sure we could leave THAT night with the car in a situation where I think any other dealer would have concluded the process on Monday morning. Incredibly, Scott came to my home on a Sunday to go over the car, how it works, and assure I had all my questions answered. Flemington BMW has shattered the poor image of car salesman with customer service that rivals any industry, don't go anywhere else! More

Last week, I got in touch with Noha Amin, the Internet Advisor at Flemington BMW looking for a CPO 5 Series BMW. She promptly put me in touch with John Cavanaugh, the Pre-Owned Sales Manager and JR Nast, Advisor at Flemington BMW looking for a CPO 5 Series BMW. She promptly put me in touch with John Cavanaugh, the Pre-Owned Sales Manager and JR Nast, a new Client Advisor that evening. John was extremely knowledgeable, polite and patient with me as was JR while showing me a couple of CPOs of my choice late in the evening. The following day, I changed my mind and decided to go for a new 2014 535i xDrive so I contacted Vince Dillon, the Client Retention Manager. Vince was extremely courteous and helpful in accommodating me at the last minute in his busy Saturday afternoon schedule and got me the car I liked for a fair price. Rebecca was very efficient and professional getting all the documentation ready at a short notice. Scott Smith, our Client Advisor ultimately helped me get set up with our new car that evening. He is very passionate about his job assisting clients and most importantly, has a very good sense of humor and attitude that helps ease the car buying experience. He stayed late along with the team to make sure that I got out with my new car that evening. The next day Scott took time to explain and go over all the features of my new car in detail. Overall, the entire team at Flemington BMW was very professional and did a great job as a team in getting us the car of our choice. I would highly recommend the Flemington BMW dealership to everyone based on my pleasant and positive experience. More

On February 17, 2014 I returned a 2011 528i from lease and obtained a 2014 528i on lease for 36 months. On that occasion I had the pleasure of dealing with Mr. Scott Smith who coordinated the terminatio and obtained a 2014 528i on lease for 36 months. On that occasion I had the pleasure of dealing with Mr. Scott Smith who coordinated the termination of the 2011 lease and the initiation of the newly-leased 2014 528i. Mr. Smith served in place of Mr. Tom Terrill the client counselor responsible for negotiating the new car lease; Mr. Terrill was unable to be present at that time. Prior to February 17, all of my interactions with Mr. Terrill dating back several months regarding the negotiations and ordering of the 2014 car were characterized by Mr. Terrill's clear communications, efficiency and professionalism. From the moment prior to the 17th when Mr. Smith contacted me to inform me of Mr. Terrill's unavoidable absence during the week of the 17th Mr Smith manifested an exemplary level of thoroughness and professionalism. I phoned him on Sunday the 16th at his urging in order to facilitate the transactions that were to occur on the 17th. Subsequent to my receiving the new car Mr. Smith emailed follow-up information and inquired about any concerns I might have. At the end of the week of the 17th Mr. Terrill contacted me to determine if I might require anyfurther assistance. In summary I can only express my sincere thanks and appreciation to Mr. Terrill and Mr. Smith for their respective efforts to make the entire process simplified and stress free. Best regards, Robert C. Satin More

Enjoyed working with Junior and Scott..Junior was outstanding in the intial sales stage, while Scott worked hard to get me over the hump and into a new car that day. outstanding in the intial sales stage, while Scott worked hard to get me over the hump and into a new car that day. More

Though we live around an hour from Flemington, when we were looking for a new X5, we went to Flemington based on the good reviews I read online. I was looking for a 2014 model which was in backorder. Tom were looking for a new X5, we went to Flemington based on the good reviews I read online. I was looking for a 2014 model which was in backorder. Tom was very impressive and helpful from the start. He helped add a real world experience to our desired configuration and very was honest in pointing out which add ons were not really relevant for us. The only reason I firmed up the order with Flemington was due to the honest service he provided. They also matched best pricing to what I was seeing elsewhere. Two thumbs up! More

I was looking for a CPO BMW and did extensive shopping online prior to having any communications with dealers. I found a car I liked at Flemington BMW but was hesitant because I was over an hour away. W online prior to having any communications with dealers. I found a car I liked at Flemington BMW but was hesitant because I was over an hour away. Well I emailed their internet department and got Junior who provided me with all the up front info required to get me to the dealer where I worked with Eric on the test drive and with trading my vehicle. They were all extremely professional and were very easy to work with. I would 100% suggest Flemington BMW to a friend and would consider going back to them for another purchase even if they are a bit far for me. Grade A+ BMW dealer. More