Flemington BMW - Service Center

Extraordinary Support to Help Us with a Special Purchase My wife and I have been avid BMW owners since 1990 when we bought our first E30 325. Then...kids, sports, schools, colleges and the commitments that a My wife and I have been avid BMW owners since 1990 when we bought our first E30 325. Then...kids, sports, schools, colleges and the commitments that all that life can bring. We have always wanted an M3. We visited Flemington BMW last Fall after a brief call with Tom Terrill. He let us drive a new M3. Great car, but he could see that we were not comfortable with the balance of every day driveability and performance. So, he introduced us to the 340 and 440 models. After a second test drive and many emails, we settled on a list of options for the 440i that brought it close to the M3/4 feel, but with the every day comfort we had grown to appreciate. Then, the long winter wait while the car was built to our specifications. The car arrived. We couldn't be happier. Tom helped us through the selection, optioning and the various finance options that allowed us to get back to the early joy we had with our first sporting BMW. When we picked up the car, several of the sales staff asked us about the options we chose. They commented that we had built a real BMW! Two Door, Manual Transmission - Rear Drive, Track Handling Package and the Performance-Sound Kit. We did add the heated leather seats because...well...we like those too! Our experience with Tom Terrill and Flemington BMW was excellent. The dealership worked with us in the most professional and patient way. This was a big purchase for us. There was no pressure, but there was a great deal of support to make the process a real pleasure. Thank You Tom! Brian and Debra Hoffman More

Joe Murray Experience Just wanted to write and let you know my wife and I just had an outstanding experience with Joe Murray at your dealership. He was of immense help i Just wanted to write and let you know my wife and I just had an outstanding experience with Joe Murray at your dealership. He was of immense help in getting our car set up and explaining all the features and options available. Joe saved us hours of poring over the manual trying to figure things out. To be honest, while the manual contains everything you need, it is not well organized. For example, my key was deprogrammed (operator error). The manual explains all the features that can be programmed, but is really not clear on how to reset the key settings. Joe took care of all that and was very patient with our obtuse questions. On top of that he showed us a lot of things we would never have known about or had the patience to figure out such as how to program all the dashboard presets in a highly configurable & useful fashion. In any event, to reiterate, it was a highly informative and worthwhile experience. Based on Joe's performance we strongly recommend the BMW Genius program to all new BMW owners. More

Great Job Took my 528i in for service. What a great experiance I had. They performed every repair and more. It is hard to find that kind of service today. Thank Took my 528i in for service. What a great experiance I had. They performed every repair and more. It is hard to find that kind of service today. Thank you More

Smooth Routine Service Just a while-you-wait routine oil and filter service along with replacement of the cabin air filter, wiper blades and a handbrake adjustment. I was se Just a while-you-wait routine oil and filter service along with replacement of the cabin air filter, wiper blades and a handbrake adjustment. I was seen immediately upon arrival by Dana Claxton who could not have been more accommodating and helpful. The car was promised in 90 minutes; it was ready to go in just over an hour. Perfect! More

A well run dealership I have acquired five cars thus far from this dealership. On all accounts I rate this dealership as excellent. From purchase to service it is done very I have acquired five cars thus far from this dealership. On all accounts I rate this dealership as excellent. From purchase to service it is done very well. Tom Terill has sold all of them to me . He is knowledgeable and a pleasure to work with. Service is always most helpful and I was pleased to work most recently with a new service advisor , Dana who was most pleasant and helpful. More

Good experience! I had gone into this dealership to service my car. My warranty was just about up and I was considering trading it in. I met with Vince Dillon who work I had gone into this dealership to service my car. My warranty was just about up and I was considering trading it in. I met with Vince Dillon who worked up the financials for me (which were very satisfactory!). He then introduced me to Eric Christensen who worked was a great salesman. He was easy with no pressure, just pleasant and very informative. When I picked up the car, he took his time going over the features and offered to give me another "lesson" when the plates arrive. All in all, this was a very simple purchase and everything went extremely smoothly. More

Quality Service Service provided by Ed Kiley and the sales team are excellent. Mike Riccardi Jr. in the Service Department is fantastic, my wife speaks very highly of Service provided by Ed Kiley and the sales team are excellent. Mike Riccardi Jr. in the Service Department is fantastic, my wife speaks very highly of his demeanor, patience and focus on details. Mike Riccardi Sr. also provides great service. If you are looking for great service, quality, professionalism and price go to Flemington BMW. More

Recent visit for scheduled service. The service team is always friendly and very polite. The service visit included an oil and filter change as well as an evaluation of the brakes (no The service team is always friendly and very polite. The service visit included an oil and filter change as well as an evaluation of the brakes (noise and brake pedal pulsation. Mike and his service staff defined the problem, and determined what needed to be done. I continue to have great confidence in the Brand, as well as all the folks at Flemington BMW. Thanks again to Mike Riccardi Sr.,Bobby Brown, and my good friend Scott Smith. Anton (Art) More

Very disappointed We are very disappointed in the lack of quality and reliability, as well as the level of service and treatment. A very frustrating, dissatisfying cus We are very disappointed in the lack of quality and reliability, as well as the level of service and treatment. A very frustrating, dissatisfying customer experience. More

I have three BMWs that I service with Flemington BMW simply because they are unmatched in customer service. I exclusively use Jim Hierl for any servicing needs because he is accessible, knowledgable, fa simply because they are unmatched in customer service. I exclusively use Jim Hierl for any servicing needs because he is accessible, knowledgable, fair and always willing to go the extra mile to do the job exceptionally well. More