Flemington BMW - Service Center

Service appointment I have been dealing with staff at the Flemington BMW dealership for over a decade. In all those years, I have been extremely pleased with my interact I have been dealing with staff at the Flemington BMW dealership for over a decade. In all those years, I have been extremely pleased with my interactions with every previous employee. The detailed care of each individual, and the pleasant personalties were great. There was always a comfort level whether it was meeting with Byron, who is knowledgeable and caring, or the wonderful other staff , as in Tom, who helped me in deciding on a car. However, during this last visit, I felt uncomfortable after my interaction with Dana. She told me that the scheduled appointment ( which was first stated as 1:00 P.M, although the follow up email stated 1:20 p.m.,and was slotted to be 90 minutes would now be 2 hours). It was 1:30 p.m. when she spoke with me. I asked why the change in time was added and she said an " interior procedure " was added. When I explained that I had a medical appointment at a certain time( for which I had left ample time to arrive) , she flippantly said, " Oh , then maybe we just won't clean and wash the car". I said I wanted it washed because I had been at the dealership around five times in the last few weeks to get it washed, and the car wash was always closed. The appointment was completed in plenty of time for me to make my appointment, but the attitude delivered from Dana was not appropriate when dealing with a customer. More

Always the best service As always the best service! Dana is professional yet personable and extremely detailed in her service recommendations. I have owned both MB, Saab and As always the best service! Dana is professional yet personable and extremely detailed in her service recommendations. I have owned both MB, Saab and BMW for decades and she is the best service rep I have ever had. Thanks for having her! More

Stellar Customer Experience I've dealt with many dealers in the past, however none of them falls even close to Flemington BMW. The incredible pasrt is each and every employee I d I've dealt with many dealers in the past, however none of them falls even close to Flemington BMW. The incredible pasrt is each and every employee I dealt with here have delivered exceptional service. The recent experience being with Service Manager Dana Claxton and Advisor Paula Pacelli , who were outstanding and ensured that the service I scheduled was completed to perfection. It was such a pleasure working with Dana and team! More

outstanding service! From my very first service appointment, Jim has been nothing short of amazing! He is personable, knowledgeable and accommodating, going above and beyo From my very first service appointment, Jim has been nothing short of amazing! He is personable, knowledgeable and accommodating, going above and beyond to answer any questions or concerns. Always a pleasure to work with, highly recommend him! More

Outstanding service! I've been using Flemington BMW Service exclusively for over 10 years. Dana is very knowledgeable, and she consistently takes tremendous care in assess I've been using Flemington BMW Service exclusively for over 10 years. Dana is very knowledgeable, and she consistently takes tremendous care in assessing the issue and ensuring the problem is truly resolved. More

Superb service I have had excellent customer service at Flemington BMW over the past decade. I like the car reports that flag what is fine, what will need attention, I have had excellent customer service at Flemington BMW over the past decade. I like the car reports that flag what is fine, what will need attention, and what needs immediate attention - I don't worry about them fixing something that doesn't need it. Dana is polite, professional, and friendly as well. Even though I am moving out of state, I will bring my BMW back here for service when possible. More

Jim Hierl was great! Jim was great! He was always very helpful and accommodating, and not to mention he was very personal and relatable making any of my services very enjo Jim was great! He was always very helpful and accommodating, and not to mention he was very personal and relatable making any of my services very enjoyable! I would highly recommend him to any BMW driver! More

Awesome ALWAYS receive prompt, courteous, caring,professional service. High praise for Mr. Riccardi and especially my service representative Jim Hierl. He is ALWAYS receive prompt, courteous, caring,professional service. High praise for Mr. Riccardi and especially my service representative Jim Hierl. He is the VERY, VERY BEST. More