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Frank Brown Auto and Truck Ranch

Lubbock, TX

Overview
Reviews
Vehicles
4.7
4,358 Reviews
Call Dealership (806) 796-7777
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5802 TX-327 Spur

Lubbock, TX

79424

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Showing 4,358 reviews

April 03, 2024

Great people. Got my oil change done quickly I'm glad I use Frank Brown Honda for my service. More

by Csmith
Recommend Dealer
Yes
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Apr 03, 2024 -

Frank Brown Auto and Truck Ranch responded

Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown Honda. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your Honda and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown Honda

April 03, 2024

Awesome service very professional very fast I will definitely bring my car and my business back to frank brown More

by lujangilbert20
Recommend Dealer
Yes
Employees Worked With
Dean
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Apr 05, 2024 -

Frank Brown Auto and Truck Ranch responded

Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown Honda. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your Honda and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown Honda

April 02, 2024

Very easy. Very fast. Great people who are excellent at customer service and getting the job done More

by jimbo49055
Recommend Dealer
Yes
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Apr 02, 2024 -

Frank Brown Auto and Truck Ranch responded

Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown GMC. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity GMC to service your GMC and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC

March 29, 2024

Quick responding, understandable Excellent timing, perfect communication Perfect timing for paper work, vehicle hand over More

by gopali.saroj
Recommend Dealer
Yes
Employees Worked With
Alsweiti
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Mar 29, 2024 -

Frank Brown Auto and Truck Ranch responded

Thank you for taking the time to share your comments concerning your recent Sales experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to have helped with the purchase of your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

March 29, 2024

Wait was relatively long for someone to check me in. Windshield was not cleaned like times in the past. More

by dkoett
Recommend Dealer
No
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Mar 29, 2024 -

Frank Brown Auto and Truck Ranch responded

Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown Honda. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your Honda and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown Honda

March 27, 2024

Very knowledgeable about their vehicles and friendly easy process to exceed all my wants and needs . Very happy and would highly recommend all my family and friends to purchase at Frank Brown GMC. More

by desertfox3432
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jack Gilvin
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Mar 29, 2024 -

Frank Brown Auto and Truck Ranch responded

Thank you for taking the time to share your comments regarding your recent Sales experience at Frank Brown GMC. We appreciate the opportunity to have helped with the purchase of your new GMC and look forward to servicing your new vehicle in the future. As a valued customer, your comments allow us to continually evaluate and improve our selling processes. Cordially, Rick Swindell IT Director Frank Brown GMC

March 27, 2024

Very knowledgeable and pleasant friendly staff Very knowledgeable and friendly staff. Went through the process seamlessly and exceeded our expectations. More

by desertfox3432
Recommend Dealer
Yes
Employees Worked With
J R super dooper salesman
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Mar 29, 2024 -

Frank Brown Auto and Truck Ranch responded

Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

March 27, 2024

He is courteous, tells me what I need to know& sees that they get my car serviced as soon as possible More

by blasingammyrna
Recommend Dealer
Yes
Employees Worked With
Paul Vera
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March 25, 2024

Very pleased with the dealing we had with Phillip and everyone at Frank Brown. this is the 3rd vehicle we had bought from them. More

by telkjl
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Philip Jansen
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Mar 26, 2024 -

Frank Brown Auto and Truck Ranch responded

Thank you for taking the time to share your comments regarding your recent Sales experience at Frank Brown GMC. We appreciate the opportunity to have helped with the purchase of your new GMC and look forward to servicing your new vehicle in the future. As a valued customer, your comments allow us to continually evaluate and improve our selling processes. Cordially, Rick Swindell IT Director Frank Brown GMC

March 25, 2024

The total price was a lot more than I anticipated. Plus, 1st of the issues was not addressed. I am still having the same issue with the screen changing on its own . It's still changing radio stations More

by jessiesams1977
Recommend Dealer
Yes
Employees Worked With
Ronnie botello
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Mar 26, 2024 -

Frank Brown Auto and Truck Ranch responded

Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown GMC. As a valued customer, your comments allow us to evaluate and improve our customer service processes. I have shared your comments with our GMC Service Manager and our GMC Service Team. Cordially, Rick Swindell IT Director Frank Brown GMC

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